Znuny Open Source Ticketsystem

Hi

I Tried the IP address also but same result and same error.

Hi I have the OTRS 3.3.8 I have attached the screenshot. i have allowed the Impa setting of gmail. when manually renning the getting the following error also perl otrs.PostMasterMailbox.pl IMAP: Connection to imap.xyz.com closed. ERROR: OTRS-otrs.PostMasterMailbox.pl-91 Perl: 5.10.1 OS: linux Time: ...

Hi I was configuring the logged the ticket via e-mail. I was able to do the same with my personal e-mail id but when I want to do the same with gmail account I am getting the following Error. ERROR: OTRS-otrs.PostMasterMailbox.pl-91 Perl: 5.10.1 OS: linux Time: Fri Aug 22 15:03:40 2014 Message: IMAP...

Hi

thnks for reply.

I have OTRS 3.3.8 and centos 6. I have set the following cron and my problem is solved.

*/1 * * * * cd /opt/otrs/bin;/usr/bin/perl otrs.PostMasterMailbox.pl

Hi Thank you for link. and solved my problem. I read the link. but I am not able undearstand how the schedular is running, I have centos 6 OS. when I went to run the schedular manually its showing already running. would you guide me how can check the timming of schedule and how can I changed the same.

HI

I want to create a ticket via e-mail. Means anybody can created the ticket in any queue via E-mail.
How to do the same.

I have tried the "Postmaster filter Managment" but not got any e-mail in queue.

Please guide for the same.

Hi Tisar

Thak you very much my problem is resolved. I have added the following in that file.

$QData{"CustomerUserID"}

Hi Thnks for reply. I have added the two line <td>$QData{"Owner"}</td> <!-- add this line for the owner--> <td>$QData{"Responsible"}</td> <!-- add this line for the responsible --> It shows the owner and Responsible column is dashboard. But problem is instead of showing ticket cr...

Hi

I refer the customer who create the ticket, I want that name should display in dashboard in new tickets. Please guide for the same.

Hi

Right now I can only see the ticket number and subject in dashboard of newly created ticket, I want to see also a name of that ticket creater.

Hi



Presently I have to open the ticket thenafter I come to know that the requested by the ...user. I want that in dashboard , new ticket it show the name of user who requested that ticket.

Hi

Thats true but sometime need to CC field to put some users in loop.

Hi

I want to add CC and BCC field , when customer send a request to addmin. and want to add a address book also. Please guide for the same.

Hi

I am able to set the company Logo using the admin panel. but not able to set in customer login. would you tell how I can do that?

Hi I have create customer, during creation of users, I have put gmail id for communication. I have put this id because when user forgot the password they can get a new password via this gmail id. But problem is all ticket create, update ticket status and other mail also sent to that Id, I want to st...

HI

I am using OTRS 3 , I have created a new company in that I want to apply my company's logos for that in sysconfig I have set the following path skins/Customer/default/img/logo.gif

but when I login with customer Id I am not able to see that logo. so Pls suggest what to do for the same.

Hi

I installed OTRS version 3 and cent OS -5.

Hi check that responses <-> queue assigned and set the same and my problem solved.


Thank you very much for your guidance.

Hi I have add one new queue and added new group in OTRS. in queue right I have assign to new created group. and this group apply to new customer. customer can send a request to that particular queue, in agent login I can saw that request to but agent not able to reply that ticket !!! I have assign f...