hello,
apararecer need to do the services list and the list of SLAs for the user to select the ticket.
but is not appearing.
I am testing the permissions settings on the agents, but not working.
anyone have any tips?
thanks
Search found 2 matches
- 17 Jan 2011, 17:39
- Forum: Help
- Topic: fields set free - to bring up user
- Replies: 1
- Views: 1040
- 12 Jan 2011, 20:52
- Forum: Help
- Topic: classification and aggregation updated of tickets in OTRS
- Replies: 1
- Views: 3864
classification and aggregation updated of tickets in OTRS
Hello community :) I am new to OTRS - 3.0.4 My role is to configure it for use with some clients and happens that I have the following doubts in the case of my business; Case 1 the client sends a message via email and this creates a new ticket in otrs - classifying it as the customer id to a queue (...