Znuny Open Source Ticketsystem

Hi, is there any documentation about which packages and which versions of them I need to enable the fetchmail function? I have two OTRS instalations. On one of them, the fetchmail is working OK, on the second it doesn´t work at all. And I am not able to find the reason why. Both instalations have We...

Hi, Can You tell me: 1) do You "edit" OTRS only via configuration in Admin console? or 2) do You also make changes in the source code? (if the configuration options are insufficient) Thanks very much for replies. I just want to make an idea about the ratio between the size of Group 1 and G...

Hi, I have one email box with cca 50 different email adresses (aliases). All emails, send to any of these 50 adresses, come to this one email-box. I know the type, login, password and host of this box. So I am able to create tickets of all these emails via Postmaster Mail Account, a give all these t...

Yes, I tested it and it is true.
THX very much!

Hi Crythias, thanks 4 quick reply.

So do You mean, that the Yes/No notification switches in Preferences (New ticket, Follow up etc.) are connected only with the "basic set" of Notifications, and are not connected with the notifications from Notif. Events?

Hello, I need to configure internal (agent) notifications. The Basic set of Notifications (like en:.agent::New Ticket, en::Agent::Move etc) allows edit only the Subject and the Text of the notification. But I need to configure also the conditions when the notification is send, to whom etc. I know, t...