Znuny Open Source Ticketsystem

uninstall and downgrade to 1.4.91 seems to work

I have check this on a couple of different test systems now and have getting: TimeAccounting 1.4.92 - Package not correctly deployed! You should reinstall the Package again! Uninstall/Reinstall option on the packages list. Have tried both, to no effect. Error Log states: Wed Feb 16 10:21:12 2011 err...

yes, it seems i was fighting myself mixing the two things. I have set CustomerUserSearchListLimit => 100, which gives me a quick response and then the ability to filter for specific names. so functionally it works. Nevertheless, i still get a size limit exceeded because i have more than 1000 users a...

Well, when you click on "Customers" from the backend menu, in my case it takes one or two minutes to build the list of people because it has to traverse the whole tree (we have users and different country containers). From the list that is built, i know there must be 200+ missing (although...

"The simple paged results control is a type of control that can be attached to a search operation to indicate that only a subset of the results should be returned. It may be used to iterate through the search results a page at a time. It is similar to the virtual list view control with the exce...

no, but from my understanding, the application should build its table using paging per my earlier post, then this wouldn't be an issue.

I changed the below setting to a range of numbers between 1500 and 4000 (current) - doesn't make any difference to where it stops in my list.

CustomerUserSearchListLimit => 250,

I am not sure i agree with that. "Nested groups" was the word i was looking for and i don't see how that would be less secure. i.e. the is less room for error by only dealing with sub groups of individuals. From my browsing it seems to be an application decision whether or not to implement...

If i use "Customers" from the backend, i only receive a partial list of customers/users - we have approx 1500. i.e. we only receive up to the letter "P". In the log is the error "Size Limit Exceeded". This also occurs if i use an LDAP browser. We have Win2003 and i unde...

After further reading, i understand the queries should used results control per below. Is it possible to configure OTRS to use paged results for the customers/users list? The simple paged results control is a type of control that can be attached to a search operation to indicate that only a subset o...

We have about 1500 users in different contained and i have successfully authenticated the users to AD/LDAP and filtered to only the active users showing up. My problem is, i don't get all the users i.e. only to "P" because of what appears to be the AD MaxPageSize setting of 1000. my admin ...

Sorry, i don't get your meaning. i tried to change as follows; $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=OTRS_Agents,ou=Services,ou=Maintenance,dc=blah,dc=blah'; $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid'; $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; to $Self->{'AuthModule::LDAP::GroupD...

i don't think that is the solution. i.e. the IT Group would be a member of the Agents group, but only selected members of other departments would be members of the Agents group. It seems to me, that it would be better to test the "membersOf" attribute of the user. If the user is a member o...

thanks crythias, that has some interesting info in that article but doesn't quite deal with my issue. My agents are members of certain department groups. these department groups are added to the OTRS_Agents group. If using the default authentication based on group membership, it doesn't work because...

Let me rephase the question. Instead of using # Check if the user is allowed to auth in a posixGroup # (e. g. user needs to be in a group OTRS_Agents to use otrs) $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=OTRS_Agents,ou=Services,ou=Maintenance,dc=blah,dc=blah'; $Self->{'AuthModule::LDAP::AccessAttr...

I have LDAP/AD authentication working for agents and customers, however, my users are spread in country containers and therefore i need to search the whole tree. for filtering, i need to filter based on (&(objectClass=user)(!(objectClass=computer))) but this doesn't seem to work. Is it possible ...

I have LDAP authentication working for the Agents via MS AD. I created a group OTRS_Agents and for users directly added to the group, it is no problem. I couldn't figure out how to get a group in group member to authenticate though. i.e. users -> IT (group) -> OTRS_Agents (group) users -> HR (group)...