Znuny Open Source Ticketsystem

The clock is correct and it doesn't matter which date I choose - it always generates an error.

I consistently get an error when I try to use Stat 10010 "Changes of status in a monthly overview". I have tried it in both v3.0.5 and 3.0.7. No matter what year or month I choose from the popups, I get: Date::Pcalc::Days_in_Month(): year out of range at /opt/otrs//Kernel/System/Stats/Stat...

Update: So much for my idea about commenting out the include statement in the dtl's. Doing so completely eliminates formatting, including returns. So its always one long paragraph with no breaks. I also noticed that there are lots of ways to configure ckeditor using its own config files, but it appe...

When Richtext is turned off in this way, the URL's in my signatures get whacked. With Richtext, they show inline as you would expect in the mail client (and in the OTRS interface) and are live links: Web: http://foo.bar But with it off, it changes the URL's like this, with the URL replicated as what...

I found that I can remove the editing toolbars by locating the include statement in the affected dtl files and commenting it out: <!-- dtl:block:RichText--> #$Include{"RichTextEditor"} and <!-- dtl:block:RichText--> #$Include{"CustomerRichTextEditor"} But to get them all, I'd hav...

Is there any way to remove the ckeditor toolbars from both agent and customer tickets text entry fields? I don't want or need the ability to format the messages. I found that they disappear if I set Framework -> Core::Web::Frontend::RichText to No, but this means that URLs will not be show properly ...

I have finally figured out how to do this. I added the following to Kernel/System/CustomerUser/LDAP.pm around line 627: $Data{'UserFirstname'} = $Data{'UserPrefName'} if $Data{'UserPrefName'}; This sets the hash value to the user preferred name if it is not blank...seems to work great. Now I just ha...

Found the problem - user www didn't have write permissions to the css-cache directory in my new skin. Set perms to 775 and the skin works fine as a default.

But on the other hand, you could hardcode it in a custom LDAP method. I have been unable to figure out how to do this. I think what I need to do is modify Kernel/System/CustomerAuth/LDAP.pm so that when the map in Config.pm is used to query the ldap server, the conditional should be done. But I can...

I am having a problem setting up a customized customer interface. I have created a new theme and successfully installed CustomerHeader.dtl in my theme directory and added a new header graphic. But now I need to modify the css. I added a css and css-cache directory to my custom skin dir in /opt/otrs/...

Any german speakers out there who could help translate the topic linked above?

This seems to have changed in v3. There is no css or images directory in var/httpd/htdocs on my 3.0.5 installation. There is only a skins directory. I created a directory with the name of my theme in skins/Customer and put my image in an img folder (which matches the structure for the default skin. ...

Unfortunately, the displayName could be empty or not...depends on whether the use has updated their profile. I was tempted to get my hands really dirty and play with code, but would rather do something like this with the mapping command so that the configuration would survive an update with further ...

I am trying to find a way to do a conditional mapping of my LDAP customer data so I can do more informal salutations (so Bob instead of Robert). Our LDAP has fields for givenName (ie. Robert) and displayName (ie. Bob). The users can set their displayName themselves and some do, but sometimes the fie...

That's an interesting idea...I don't really know much about m3u (or OTRS for that matter) but I'm sure I can figure it out. Any suggestions on where to start? I'm assuming this would need to be integrated with the perl modules that handle the web interface. The attachment would be in the database, s...

Sorry for the bump, but does anyone know if this can be done?

I am running OTRS 3.0.5 on Mac OSX. We have a voicemail system that converts the message to mp3 files and emails them. I have set OTRS to accept these messages as a new ticket. Although the mp3 attachment is there and can be downloaded, I'd like to be able to listen to them within the browser instea...