Znuny and ((OTRS)) Community Edition

I tried to choice "UTC" time zone instead of "Europe/Rome" during the "su -c "/opt/otrs/scripts/DBUpdate-to-6.pl otrs" and the migration work fine!

Update: I tried to re-launch the script migrator like "su -c "/opt/otrs/scripts/DBUpdate-to-6.pl" otrs" and the erro was change: Step 7 of 44: Check if database has been backed up ... Step 8 of 44: Upgrade database structure ... Step 9 of 44: Migrate configuration ... Step 10 of ...

Hello, during the DB upgrade script, i have that error: [otrs@helpdesk]$ scripts/DBUpdate-to-6.pl Migration started ... Checking requirements ... Requirement check for: Check framework version ... Requirement check for: Check required Perl version ... Requirement check for: Check required database v...

I'm approching to upgrade my 6.0.30, to Znuny 6.0.36-02.

I must read the Otrs 6.x documentation?

EDIT:

I found it! https://doc.znuny.org/manual/releases/i ... pdate.html

Just for upgrade the thread... after a lot of issue, i have upgradated from 2.4.7 to 6.0.30 ! :D This is the version i've used for the upgrade: otrs-2.4.7-01.noarch.rpm otrs-3.0.22-01.noarch.rpm otrs-3.1.21-01.noarch.rpm otrs-3.2.18-01.noarch.rpm otrs-3.3.20-01.noarch.rpm otrs-4.0.33-01.noarch.rpm o...

Thank you very much! I don't develop on otrs and manteinance it for a lot of years, and now inherited just two installation that i must upgrade it. I remember another forum but was a lot of years ago.. I've just swap the OS of first installation (2.4.7) from an old Centos 5 to Centos 7, and now i w...

skullz wrote: ↑31 Aug 2021, 17:53 https://download.znuny.org/releases/doc/doc-admin/

Thank you.

Thank you very much! I don't develop on otrs and manteinance it for a lot of years, and now inherited just two installation that i must upgrade it. I remember another forum but was a lot of years ago.. I've just swap the OS of first installation (2.4.7) from an old Centos 5 to Centos 7, and now i wa...

Hello to all, I have two installation of OTRS: one 2.4.7 and 4.0.12 both on Centos and mysql. I want to upgrade both, there are some tutorial for upgrade? I remember there are some intermediate version special for the upgrade from 2.4.7. But the old forum is gone and i can't find information on the ...

Hi giulio, Meanwhile i worked around this problem, i created only one queue and i linked with ACL to service an sub-service, but now i have another problem with service! :-( Thanks for the modified code, i will try this modify, i hope will work with sub-queue. Now if i dont' use a sub-queue, ACL cod...

hi to all, I have problem with number of service difined in my otr installaiton. I have defined 225 services, and in a first time in the [ Customer Users <-> Services ] page the system displayed an a red allert "Service (>200), i had solved this problem with this advice found in otrs mailing li...

Hi to all, I'have an Otrs 2.4.7 installation, in my configuration i configured when the customer open a ticket and a queue is selected, the customer.pl page show only the service that i assign to queue with this script in my Config.pm: $Self->{TicketAcl}->{'ACL-Name-4'} = { # match properties Proper...