Znuny Open Source Ticketsystem

Ok thank you for the replay.

I've changed the permissions now of the /etc/ssl/certs.And The system OTRS can not decipher the messages.
i have :
'gpg: No private key found to decrypt this message!'

What i have to do?

Hello I have a problem deciphering the messages I am receiving in fact the PGP key pair is generated, when one sends me a message encrypted with my public key, receive I have this gpg: no private key to decrypt this message found! And when i see in my log i've got this 'error OTRS-CGI-10 /etc/ssl/ce...

help
When i want to import a certificat or a private key on the S-MIME config i have:
Unable to create CryptObject

Yes i've check it, thank you for the replay
I resolve it now with this http://wiki.otrs.org/index.php?title=Co ... with_Gmail

Hello I have a problem deciphering the messages I am receiving in fact the PGP key pair is generated, when one sends me a message encrypted with my public key, receive I have this gpg: no private key to decrypt this message found! And when i see in my log i've got this 'error OTRS-CGI-10 /etc/ssl/ce...

I'm using the version 3.0.6 with ubuntu ssh

Thank you for the replay what i want to say is that i want to receive emails and when i configure my mail accounts via the PostMaster Mail Accounts link in the admin interface. i have: Message d'Erreur: IMAP: Can't connect to mail.new.com and the error details are : Backend ERROR: OTRS-CGI-10 Perl: ...

How do I configure OTRS so I can send an e-mail to a file?

Yeah that what i want to do : setup a second system with similar to this one

i want to migrate the configuration of OTRS3.0.6 to another machine without overwriting the DB. when I do a backup for my system I have therefore three archives: Config.tar.gz DatabaseBackup.sql.gz Application.tar.gz I just want to migrate the configuration of my machine to another is Config.tar.gz ...

Thank you Crythias i export my PGP key to a server of public keys and i import it. Now i want to add my public key PGP in the "manage PGP keys for email encryption" and i've got this error: Can't add key: gpg: WARNING: unsafe ownership on homedir `/opt/itsm/.gnupg/' gpg: failed to create t...

and if i want first to :
export the PGP public key OTRS
how i can do it?

I want to import my PGP public key for a customer but I do not know how. In fact I am often UBUNTU

Help plz

it works now
thank you

Ok thank you it works

but the Support Assessment does'nt show on the Administration System

Plz i need you're help on this
When i want to do some configuration on my SysCOnfig on OTRS3.0.6 i have this error:

"Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Mon Mar 28 11:35:46 2011

Message: Can't write /opt/itsm/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!"

when I do a backup for my system I have therefore three archives:
Config.tar.gz
DatabaseBackup.sql.gz
Application.tar.gz
I just want to migrate the configuration of my machine to another
is Config.tar.gz is useful for this?
If yes how to use it?
hellllp

For example if I made a new configuration OTRS3.0.5: customization and I want to migrate this config to another machine I have to follow the same procedure then??
thank's

i want to migrate the configuration of OTRS3.0.5 to another machine without
overwriting the DB.
How can i do it?

I would like to change the image of OTRS to personalize by putting a picture of the company where I work. I would like you to give me the procedure to be done. i'm really confused on this

Thank you IT WORKS

Plz i need your help I followed the instructions in the file UPGRADING when I enter the ****.***. com / otrs / index.pl i have that : Warning Novagas Your browser is too old. OTRS runs on many browsers, thank you to update your browser to one of them. Thank you to refer to the documentation or ask y...

Ok I see but what I'm doing it to update my OTRS3.0.5 has OTRS3.0.6 why I run this script: #!/bin/sh service cron stop service sendmail stop service apache2 stop cp -R /opt/otrs /opt/otrs.backup mysqldump -h localhost -u <username> -p<password> otrs | bzip2 -c > otrs.sql.bz2 tar -xzf otrs-3.0.6.tar....

Plz how to solve it..i have the same error
i've got :
" Message d'Erreur: SecureMode active!

If you want to re-run the Installer, disable the SecureMode in the SysConfig. "
how can i disable the SecureMode in the SysConfig???

Hello all,
I want to upgrade my OTRS from 3.0.5 to 3.0.6 in UBUNTU environnement kepping the DB.Can somebody help me on this plzz

Thank you for your help I'll try with this script
in fact I have not POSTFIX I work with Sendmail and i have UBUNTU.

actually what I want to do is write a procedure that will allow me to make a simple update keeping the BD

Hi all

Plz i want a procedure that allows for updating of OTRS.

How i can do this changes plz.

thank you for your answer
I need to change the client interface: color / add fields and a company logo

Hi all
Please i need to know how to customize the client interface of my OTRS3.0.5