Znuny Open Source Ticketsystem

So I notice when I run a report firstresponsetime is blank I understand, based on the documentation, that some of the first response fields are based on escalations which we do not use at all. Is it possible to show me the difference between FirstResponse field and Create time field in one of these ...

When I do what you suggested it does not work correctly it only displays groups and not users under the groups so I changed it back to what I had originally.. what i have noticed now however is that these are the ou's that are missing.. I removed all of the spaces however that you suggested which ha...

I seem to be missing some users and I cannot figure out why or where they are missing from so if someone could help me with my settings it would be awesome Currently my AD is structured as follows (I am eventually going to restructure-redesign the ad but for now this is what i have to work with) the...

I would like to have the pc name of the computer that the ticket is being submitted from listed within a ticket when it is created..

what is the easiest way to achieve this?

Edit: Nevermind figured out my question

To add.. I have however noticed that when i switch say from the default selection which is - to the OHS-IT queue the list displays correctly however if i switch to a queue that is not in my code fex Postmaster all services show.. then if i switch from there to say OHS-IT then all services still show...

Keep in mind It takes time for your config to update automatically after changes (make sure you are refreshing your page and/or clearing cache) the ACL-Customer-Services can stay just as it is.. This is working on a fresh install 3.0.6 (i can't see why it wouldn't work with older versions as well) w...

Ok this works.. try this out $Self->{TicketAcl}->{'ACL-Customer-Services'} = { Properties => {Frontend => {Action => ['CustomerTicketMessage']}, }, # Show Services for Queues Possible => {Ticket => { Service => ['[RegExp]::','[RegExp]^*']} } }; $Self->{TicketAcl}->{'ACL-Name-1'} = { # match properti...

Ok well the above will work if you want to not show a service for only particular queues.. which will work just fine I suppose.. however anyone know how it would be changed to do the opposite and show services/queue rather than hide them?

Hm ok I tried this and got the opposite.. the services are not available to choose from $Self->{TicketAcl}->{'ACL-Customer-Services'} = { Properties => {Frontend => {Action => ['CustomerTicketMessage']}, }, # hide the service's for Queues PossibleNot => {Ticket => { Service => ['[RegExp]::','[RegExp...

I tried this (to just add the services to the queues) all i did was copied the code replaced the queue/service values into config.pm and I get the following error.. did i miss a step? Software error: Undefined subroutine &Kernel::Config::Load called at C:/PROGRA~1/OTRS/OTRS//Kernel/Config/Defaul...