Znuny Open Source Ticketsystem

this is not possible without development Interesting. Thanks for the response. Let me explain why this is pretty critical for us... Imagine that an end user (we'll call them the "Customer") submits a ticket, and CC's one of their Co-Workers (we'll call that person "Co-Worker). Their ...

jojo wrote:Like in a mail client reply all will only reply to the persons in the mail you are replying

I understand that yes, but I would like to have the REPLY-ALL functionality include anyone whose address appears within the ticket history chain.

If a customer submits a ticket, and CC's several people, when I click REPLY-ALL, they are all included. If one of those people forwards this ticket to someone not on the initial e-mail list, and this person then replies, the user is now an important part of the ticket thread, but they're e-mail is n...