Znuny Open Source Ticketsystem

Hi, im not sure exactly what you v done but if you changed the name of the service .you should change it in the configuration iv posted as well. the mandatory part in : <label class="Mandatory" for="ServiceID"><span class="Marker">*</span>$Text{"Service"}:</la...

Hi, im looking for ways to be able to make bulk decisions . i think this is a must have feature right now i have come up with a hack solution for this issue by modifying the following: AgentTicketBulk.dtl ,AgentTicketBulk.dtl ,ZZZAAuto.pm im actually setting the freetextfield16 which is the decision...

Hi, i was able to solve this issue here's a how to for anyone interested : first i modified Kernel/Output/HTML/Standard/AgentTicketPhone.dtl and added class="Mandatory" to display a star in front of my service :D your Service block should look like this <!-- dtl:block:TicketService --> <la...

Hi, i recently came across the same issue and found another solution which fixes both problems. in Kernel/Modules/AgentCustomerSearch.pm around line 157 inside @ViewableTickets = $Self->{TicketObject}->TicketSearch( add the following line: CustomerUserLogin => $CustomerUserID, you'r file should now ...

thanks for your help
iv already forced it in my code .pm/.dtl file but i was hoping to get some help on creating an ajax message for it.
and could you help me out i cant find

and make 'PossibleNone' (or what ever its called) activated.

field or anything resembling it.

cheers

hi all
in new phone tickets view i want to make filling the service mandatory.
and i want an ajax message thrown when this field is not filled

can anyone tell me how i can to do this .

thanks in advance

Hi all, im using the ticket owner to assign tickets to my agents . but i want to limit the actions that these agents can perform on that ticket . for example a team leader is using change owner to assign tickets to his subordinates but i do not want those subordinates to be able to close the assigne...

hi, i ran in the same problem for persian, after doing a little debugging i found out that syslog has some problem with non ascii characters, to fix it in Core::Log change LogModule::SysLog::Charset from UTF-8 to iso-8859-1 which solved my problem. or you can decide not to use syslog and change LogM...

hi,
thanks daniel this will definitely resolve my problem .

Regards,

thanks for you help a few questions though, for the first scenario i was able to come up with a dirty solution. by editing the query that is generated when displaying Customers i was able to restrict certain agents to only view the customers that they have created. in the file Kernel/System/Customer...

hi all, i have a few scenarios that i want to implement into my company and i was hoping that i might get some pointers on how to implement them : 1-i want to limit the customers an agent can view to only the specific customers that agent has created. 2-i have a couple of customer back ends and i wa...