Znuny and ((OTRS)) Community Edition

Lo mismo me pasa a mi, pero hay unos archivos de idioma donde puedes cambiar los mensajes en inglés por español o simplemente agregarlos en dependencia del área de la pantalla donde se dispara el mensaje.

Lo malo son los estatus de los tickets, esos siempre deben quedar en inglés.

Saludos

Hi everybody I have otrs 3.0.6 working fine but i want to update to 3.0.10. My installation is in Windows Xp. I tried to do it as explained in this link: http://otrs.org/news/2009/you_tube_win But doesnt work because the video was made to explain a migration from 2.4 to 3.0 is diferent. What can i d...

Yo uso Toad for Mysql. Es gratis y ves las tablas. Puedes administrarla y hacer todo lo necesario para complementar tu gestión con otrs.

I decided to keep all my data in otrs database and not to access my own. So i decided migrate some services to otrs. Lets see what i want to do now: Customer1 -> Company1 makes transaction with Customer2 -> Company2 Customer1 enter a ticket "Cancel transaction". I have a TicketFreeText1 wi...

I have values for "TicketFreeText1", "TicketFreeText2" and "TicketFreeText3". I need to populate this 3 combobox with some values that i have in my database versión personal express Oracle. How can i connect to my own database to popule this field in my CustomerTicketMe...

How can i make wider my labels in Customer Interface? I want my labels in a single line.

crythias

Firts i want to thank your help. You have been helping me a lot with all the comments and answer you do in the forum. Right now i installed notepad++ and its great. My dtl files i marked as lenguaje-> H ->html and it works very well to edit.

First: If you will modify code, you need a good aplication to do it. Thats Why i downloaded the ActivePerl http://www.activestate.com/activeperl/downloads I also downloaded EasyEclipse for perl http://www.easyeclipse.org/site/distributions/lamp.html and a plugin Epic for perl http://www.easyeclipse....

By default when you create a ticket in the customer interface in Otrs:ITSM you see this field: Type: What is the Ticket Type? Is clasify if the ticket is an: Incident, Problem, Request Services...or other. How a user can know what is an incident or what is a problem? The definition said almost every...

I have a project with otrs and need to define my Customer to select only the Tickets Type they can report.
Im figuring out in the way a customer can select queue and automatic appears ticket type or to defined by system config. Its this possible.

Please help me.

I have a field "TicketFreeText2" with values: "Yes" or "No". With "No" by default. Its possible to change the combobox in this specific field ?
My users would like to use Checboxes or radio buttons.

Has the new version the option to link Customer Group/roll with services. Right now Otrs allow me to link every customer with their own services. Its posible to create a group/roll for Customer and asign services to that roll. For example, i have 2 company customer. Every company has 50 users who ca...

I'm using this option with Windows and works excellent: 1. Create a new folder "Company" in C:\Archivos de programa\OTRS\OTRS\Kernel\Output\HTML\Company 2. Copy file "CustomerHeader.dtl" from C:\Archivos de programa\OTRS\OTRS\Kernel\Output\HTML\Standard to C:\Archivos de programa...

Wao.... Do you another example to learn. Becuase depend of the queue i want the user fill two o more fields and this fields need to be save in the database. Its this possible?

Help me or give a sight how to do it.