Search found 2 matches
- 01 Jul 2011, 17:00
- Forum: Help
- Topic: Change of URL
- Replies: 0
- Views: 594
Change of URL
After installing OTRS we decided to change the URL to be www.website.com/tops/index.pl instead of www.website.com/otrs/index.pl or just remove text in between the / I have try following the guide at http://forums.otrs.org/viewtopic.php?f=60&t=9329 Can someone tell me where I can change this prop...
- 25 Apr 2011, 22:46
- Forum: Help
- Topic: Queues for Customers [SOLVED]
- Replies: 1
- Views: 807
Queues for Customers [SOLVED]
HI, I work on setting up a demo for my company of OTRS, I was wondering if there was away could have set of queues options for the customer and a different set for the agents. Like i dont want a customer to be able to send the ticket straight to tier 3 support, but if our agent at tier one can't han...