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- 30 Apr 2011, 09:31
- Forum: Help
- Topic: New ticket - change "From" field to company name
- Replies: 1
- Views: 1047
New ticket - change "From" field to company name
Hi I am a networking person looking to implement OTRS, so minimal programming know-how. I have a simple requirement, that when creating a "new ticket" , the "FROM" field is linked to the "first_name" in the customer_user table, rather than the "email". I have ...