I would like to be able to respond to a customer ticket and reply (via e-mail) to the e-mail notification of a new ticket in [some] queue, then when I respond, have OTRS automatically change ownership to me (or the sender of the email).
Is there some way to set this up? Thanks in advance!
Search found 1 match
- 24 May 2011, 00:16
- Forum: Help
- Topic: Reply-To (via e-mail) take ownership
- Replies: 0
- Views: 595