Znuny Open Source Ticketsystem

Hi,

Thanks for your response. The Notification Management lists 'no data'. The problem with turning off Auto Follow Ups is that the agent does not get notified.

Any other ideas?

Cheers,
Daniel

Sorry I'll try explain it better.

Customer - Email-External - Customer sends in support request
system-email-external - OTRS responds with new ticket response
customer-email-external - customer responds with additional information
system-email-external - OTRS responds with Auto Follow UP

I don't ...

Hi,

I have been trying to sort this issue out but have not had much luck with the search function.

Using OTRS 3.08

When a client creates a ticket they receive a new ticket response. If they reply to that reponse with additional information they get an auto follow up showing the information they ...