Znuny Open Source Ticketsystem

Ok... Moving forward to the ITSM upgrade since the system is stable after all of that.

I navigate to the package manager. Following the instructions here http://ftp.otrs.org/pub/otrs/itsm/INSTALL-3.0.ITSM I choose the GeneralCatalog-3.0.3.opm file, click 'Install Package'... a plethora of errors ...

I've solved the Zlib issue. I discovered the following in /usr/ports/UPDATING
20100921:
AFFECTS: users of p5-Compress-Zlib, p5-IO-Compress-*
AUTHOR: mm@FreeBSD.org

The p5-Compress-Zlib, p5-IO-Compress-Base, p5-IO-Compress-Zlib and
p5-IO-Compress-Bzip2 ports have been replaced by p5-IO-Compress ...

crythias wrote:

bmac wrote:Can't locate Compress/Zlib.pm

My brain was scrambled egg by the end of the day. Totally missed that. Thank you crythias.

Specific PDF related errors:

*** /var/log/httpd-error.log ***
ERROR: OTRS-CGI-42 Perl: 5.8.9 OS: freebsd Time: Tue Jun 14 16:37:23 2011

Message: [Tue Jun 14 16:37:23 2011] API2.pm: Can't locate Compress/Zlib.pm in @INC (@INC contains: /usr/local/Custom /usr/local/Kernel/cpan-lib /usr/local /usr ...

DBI Issue solved... I somehow removed PerlModule Apache::DBI from httpd.conf... der :-/

As for PDF...
From the Support Assessment tool:
o PDF::API2......................Not installed! (Optional - Required for PDF output.)
o Compress::Zlib..............Not installed! (Optional - Required for PDF ...

PDF-API2 was installed as root from the ports tree
Just for safety I performed a make deinstall and rebuilt it

I've tried two different ways to attempt a system upgrade of our existing structure.
Existing system is FreeBSD 7.2-RELEASE OTRS 2.4.7 with ITSM 2.1.1
I can upgrade the core system and all packages without a problem and still function with OTRS 2.4.7 and ITSM 2.1.1
When I perform the upgrade to 3.0 ...