Znuny Open Source Ticketsystem

Thanks, so it seems it's just better if the agents just using the webinterface and leave alone the sending by mail part.

Hi, is anybody has some idea for this please? "The problem is when an agent reply to a ticket via mail, then the user not getting the mail, instead the agent get back his own reply. It seems the system thinks the agent as a customer in this case and send back the mail to himself. When a user re...

Hi, I need some help again, due my management came up with idea I had to modify things. (The basic idea what I need is internal users/agent should be able to reply to the ticket via mail, but internal users shouldn't be able to open new ticket by mail. But for some external users should be able to o...

Thanks man! You saved my life! Exactly that was what I was searching for.

Thanks again.

Hi, Thanks for the quick reply. I think i weren't completely detailed about the problem. Due not just the agents need to reply via mail, the users (customers) need to use that too. So that's not count that we don't give out the mail address unfortunately. So both the agents & customers should be...

Hi, I wanted the following task to complete. Agents should be able to reply by mail to those tickets which were opened already by the customers, but customers shouldn't be able to open new ticket via e-mail, just from the ticketing interface. At the moment both the agents & customers are able to...