Znuny Open Source Ticketsystem

I figured it out. defining the internal database in the web backend (CustomerAuth module) and then inserting this in the config.pm file worked. $Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host1'} = '10.61.40.20'; $Self->{'Customer::Au...

Hi, My collegue Dmitry (excelent linux administrator) wrote the following script to update OTRS in a Debian environment. To invoke the script, SSH as root and type ./upgrade-otrs.sh <version> In order for it to work though, you need to have your OTRS file structure like this: (in /opt/) lrwxrwxrwx 1...

I've been attempting to get multiple backends working, Crythias - that it authenticates is great, but it doesn't have information in the database to allow you to actually log in. Nor did it allow you to authenticate with a user in the internal database backend. For clarity's sake, here is the workfl...

No ideas?

I'm happy to provide any information you might need, up to and including remote access to the server. there's nothing special on it aside from OTRS anyway.

I feel like I'm missing something simple here. $Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host1'} = '10.26.20.22'; $Self->{'Customer::AuthModule::LDAP::BaseDN1'} = 'OU=e8group, dc=e8group, dc=net'; $Self->{'Customer::AuthModule::LDAP...

Aha, so it did. I also left "[...]" in there apparently. Apache is working, yay! sadly, the data isn't synchronising though. it's not querying the LDAP database for customers. CustomerUser: No auth record in 'customer_user' for 'nathan.murphy' (REMOTE_ADDR: 10.20.128.18) Now at first I tho...

Crythias, I see what you mean - in order for the customer auth module to allow multiple backends, CustomerUser, CustomerUser1 etc is required. I rewrote the configuration as below to better follow the documentation, and now Apache will not restart. Where have I gone wrong? Code is below; # ---------...

Hi, Firstly, sorry if this is a duplicate issue - I've been unable to locate information that has been useful in helping resolve this issue. I would like to configure the multiple backend authentication feature in OTRS, specifically for customers. I got LDAP to work, even synchronizing the data over...