Znuny and ((OTRS)) Community Edition

I realized during my last OTRS-Installation on Windows2008, that the PerlEX30.dll File is missing, in the Perl-Package "5.16.3.1604" from their webpage. Try an older one... or get the file from somewhere. Its not an OTRS-Bug AFAIK. Cheers swype I have resolved my problem installing an old...

Hi,

does anybody knows how to make the ITSM Change Management Notification be an HTML email?
currently it is showing html tags on email.



thanks in advance!

hi all,

is it possible all queues in queue view even if there are no unlock tickets on the queue?

thanks in advance.

regards,
aaron

thanks for the help with google but i have tried some of them but seems not related to the error

again appreciate your help

Hi all, i am trying to upgrade from 3.2.9 to 3.3 beta5. i am encountering an error when running DBupdate-to-3.3.pl the error i am getting is: Connection is busy with results for another hstmt (SQL-HY000) Anybody who have idea on how i should be able to fix this? If i dont run this script i am not ab...

Hi All, does anybody have tried to do automatic logon for otrs. i have managed to use AD integrated logon but it requires to click the "log in" button as it uses Windows authentication. We want to get rid of the login page. I have setup IIS and SSO using the link below: http://www.infobook...

were you able to resolve your issue?

im having issue also implementing SSO with 3.2.8 with the latest installer

any help is greatly appreciated.

how did you make it work?

thanks!

hi mike,

apache still crashes.

thanks!
aaron

hi guys...

i also need this info...
if someone, please help us

thanks in advance....

hi jojo thanks for the quick response can you show us how to create an alternate URL?
does this mean we need another frontend where SSO is not configured?

please enlighten us.

thanks

im having the same issue and I also have sso.
can you help me as well?

here are the error i found on error.log

12 08:32:24 2012] -e: Malformed UTF-8 character (unexpected non-continuation byte 0x73, immediately after start byte 0xc5) in substitution iterator at c:/OTRS/OTRS//Kernel/Output/HTML/Layout.pm line 695.
Scalars leaked: 1


any idea??

please help

were having the same issues but i cannot delete the freetext field since im sure it was used already.
any alternative?

thanks!

Do you have mySQL configured to use the same codepage as default, as well as your tables codepage? Submit a SHOW CREATE TABLE article_plain; and see the last line. BTW: OTRS starting at 3.0 should per default use UTF-8![/quote] Thanks for the command and i found out that it is using UTF-8. Do you ha...

hello guys need your help once again... we are trying to migrate our db from MSSQL to MYSQL we bought a tool for migration and the migration went smoothly however, when the details of the tickets are shown in OTRS it is garbage. all other data have no problem subject of emails, sender, etc... and wh...

hi i am encountering errors when running the DBUpdate-to-3.1.mssql, the error message is: The CREATE UNIQUE INDEX statement terminated because a duplicate key was found for the object name 'dbo.ticket_flag' and the index name 'ticket_flag_per_user'. The duplicate key value is (3234, Seen, 28). Msg 1...

thanks.. I'm using strawberry perl that comes with the installation package from OTRS.
can you help me if there's difference...


thanks very much!!

thanks for the reply but got the following error when i tried to follow it:

': Read a PPD for 'http://cpan.uwinnipeg.ca/PPMPackages/10xx/mod_perl.ppd
it is not intended for this build of Perl (MSWin32-x86-multi-thread-5.12)

any help would be greatly appreciated.

hi guys, i have been searching on how i can enable mod_perl module on my OTRS. it seems that this module is not running though i have configured it in my Apache. thing is perl.exe and httpd.exe consumes almost 100% of my cpu. can anybody shed light on my issue? running 3.0.9 on Windows 2008 and MSSQ...

hi! im trying to create a dashlet to show only the tickets assigned to the login user but couldn't figure out how to do it.
in Sysconfig im trying the code

OwnerIds=Self-->{UserID}

but is getting an error with this.
any idea on how i can implement it?

thanks much!!

hi..
is there a way i can create to show all tickets of an agent on all queues he/she belongs...

thanks!

can you please post exactly what the code you used?
i am actually thinking of having the same but it should only show the tickets assigned to the currently login agent.

Hi guys,

any advise on what to do..
tickets which included images are not shown on tickets.
any idea would be appreciated.

thanks!
waikiki

i changed this part in otrs.Cron4Win32.pl


my $PerlExe = "c:/OTRS/StrawberryPerl/perl/bin/perl.exe";
my $Directory = "c:/OTRS/OTRS/var/cron";
my $CronTabFile = "c:/OTRS/CRONw/crontab.txt";
my $OTRSHome = "c:/OTRS/OTRS/";

Hope this helps!

just an update i already got mine solved.
my problem was that i got wrong path on my crontab.txt file
the path on this file comes from otrs.Cron4win32.pl
so I corrected also the paths inside otrs.Cron4win32.pl and got it working.

@renee... here is the error message i got from Cronw\log folder

[2011/07/26 04:13:00] failed to start 'C:\Windows\system32\cmd.exe': The directory name is invalid.

i have the same issues, also upgraded from 3.0.7 to 3.0.9.
if anyone has solved the issue please let us know.