Search found 28 matches
- 01 Aug 2014, 08:02
- Forum: Help
- Topic: Just installed OTRS on Windows, Got Error 500
- Replies: 37
- Views: 16587
Re: Just installed OTRS on Windows, Got Error 500
I realized during my last OTRS-Installation on Windows2008, that the PerlEX30.dll File is missing, in the Perl-Package "5.16.3.1604" from their webpage. Try an older one... or get the file from somewhere. Its not an OTRS-Bug AFAIK. Cheers swype I have resolved my problem installing an old...
- 28 Nov 2013, 13:05
- Forum: Help
- Topic: HTML ITSM notification
- Replies: 0
- Views: 727
HTML ITSM notification
Hi,
does anybody knows how to make the ITSM Change Management Notification be an HTML email?
currently it is showing html tags on email.
thanks in advance!
does anybody knows how to make the ITSM Change Management Notification be an HTML email?
currently it is showing html tags on email.
thanks in advance!
- 31 Oct 2013, 08:31
- Forum: Help
- Topic: show all queue in queue view even if there are no unlock
- Replies: 1
- Views: 1039
show all queue in queue view even if there are no unlock
hi all,
is it possible all queues in queue view even if there are no unlock tickets on the queue?
thanks in advance.
regards,
aaron
is it possible all queues in queue view even if there are no unlock tickets on the queue?
thanks in advance.
regards,
aaron
- 25 Oct 2013, 10:21
- Forum: Help
- Topic: error upgrading from 3.2.9 to 3.3 beta5
- Replies: 2
- Views: 1297
Re: error upgrading from 3.2.9 to 3.3 beta5
thanks for the help with google but i have tried some of them but seems not related to the error
again appreciate your help
again appreciate your help
- 25 Oct 2013, 08:27
- Forum: Help
- Topic: error upgrading from 3.2.9 to 3.3 beta5
- Replies: 2
- Views: 1297
error upgrading from 3.2.9 to 3.3 beta5
Hi all, i am trying to upgrade from 3.2.9 to 3.3 beta5. i am encountering an error when running DBupdate-to-3.3.pl the error i am getting is: Connection is busy with results for another hstmt (SQL-HY000) Anybody who have idea on how i should be able to fix this? If i dont run this script i am not ab...
- 05 Jul 2013, 10:04
- Forum: Help
- Topic: Automatic Logon with IIS and AD with OTRS
- Replies: 0
- Views: 860
Automatic Logon with IIS and AD with OTRS
Hi All, does anybody have tried to do automatic logon for otrs. i have managed to use AD integrated logon but it requires to click the "log in" button as it uses Windows authentication. We want to get rid of the login page. I have setup IIS and SSO using the link below: http://www.infobook...
- 04 Jul 2013, 12:01
- Forum: Help
- Topic: IIS and single sign on
- Replies: 10
- Views: 4931
Re: IIS and single sign on
were you able to resolve your issue?
im having issue also implementing SSO with 3.2.8 with the latest installer
any help is greatly appreciated.
im having issue also implementing SSO with 3.2.8 with the latest installer
any help is greatly appreciated.
- 26 Jun 2013, 12:22
- Forum: Help
- Topic: system crashes - Scalars leaked
- Replies: 6
- Views: 3899
Re: system crashes - Scalars leaked
how did you make it work?
thanks!
thanks!
- 21 Jun 2013, 15:15
- Forum: Help
- Topic: Windows 2008 r2 install
- Replies: 13
- Views: 9810
Re: Windows 2008 r2 install
hi mike,
apache still crashes.
thanks!
aaron
apache still crashes.
thanks!
aaron
- 01 Apr 2013, 10:34
- Forum: Help
- Topic: How to set a default SLA?
- Replies: 2
- Views: 1565
Re: How to set a default SLA?
hi guys...
i also need this info...
if someone, please help us
thanks in advance....
i also need this info...
if someone, please help us
thanks in advance....
- 05 Dec 2012, 10:37
- Forum: Help
- Topic: Iphone Handle - Error 401 authentication required
- Replies: 6
- Views: 2847
Re: Iphone Handle - Error 401 authentication required
hi jojo thanks for the quick response can you show us how to create an alternate URL?
does this mean we need another frontend where SSO is not configured?
please enlighten us.
thanks
does this mean we need another frontend where SSO is not configured?
please enlighten us.
thanks
- 05 Dec 2012, 10:02
- Forum: Help
- Topic: Iphone Handle - Error 401 authentication required
- Replies: 6
- Views: 2847
Re: Iphone Handle - Error 401 authentication required
im having the same issue and I also have sso.
can you help me as well?
can you help me as well?
- 12 Sep 2012, 08:35
- Forum: Help
- Topic: after upgrade to 3.1.10 - cannot create ticket/change owner
- Replies: 7
- Views: 1883
Re: after upgrade to 3.1.10 - cannot create ticket/change ow
here are the error i found on error.log
12 08:32:24 2012] -e: Malformed UTF-8 character (unexpected non-continuation byte 0x73, immediately after start byte 0xc5) in substitution iterator at c:/OTRS/OTRS//Kernel/Output/HTML/Layout.pm line 695.
Scalars leaked: 1
any idea??
please help
12 08:32:24 2012] -e: Malformed UTF-8 character (unexpected non-continuation byte 0x73, immediately after start byte 0xc5) in substitution iterator at c:/OTRS/OTRS//Kernel/Output/HTML/Layout.pm line 695.
Scalars leaked: 1
any idea??
please help
- 11 Sep 2012, 18:34
- Forum: Help
- Topic: after upgrade to 3.1.10 - cannot create ticket/change owner
- Replies: 7
- Views: 1883
Re: after upgrade to 3.1.10 - cannot create ticket/change ow
were having the same issues but i cannot delete the freetext field since im sure it was used already.
any alternative?
thanks!
any alternative?
thanks!
- 19 Mar 2012, 14:39
- Forum: Help
- Topic: convert DB from MSSQL to MYSQL
- Replies: 7
- Views: 2853
Re: convert DB from MSSQL to MYSQL
Do you have mySQL configured to use the same codepage as default, as well as your tables codepage? Submit a SHOW CREATE TABLE article_plain; and see the last line. BTW: OTRS starting at 3.0 should per default use UTF-8![/quote] Thanks for the command and i found out that it is using UTF-8. Do you ha...
- 29 Feb 2012, 02:26
- Forum: Help
- Topic: convert DB from MSSQL to MYSQL
- Replies: 7
- Views: 2853
convert DB from MSSQL to MYSQL
hello guys need your help once again... we are trying to migrate our db from MSSQL to MYSQL we bought a tool for migration and the migration went smoothly however, when the details of the tickets are shown in OTRS it is garbage. all other data have no problem subject of emails, sender, etc... and wh...
- 23 Feb 2012, 01:44
- Forum: Help
- Topic: help in updating mssql db from 3.0.9 to 3.1.1
- Replies: 1
- Views: 860
help in updating mssql db from 3.0.9 to 3.1.1
hi i am encountering errors when running the DBUpdate-to-3.1.mssql, the error message is: The CREATE UNIQUE INDEX statement terminated because a duplicate key was found for the object name 'dbo.ticket_flag' and the index name 'ticket_flag_per_user'. The duplicate key value is (3234, Seen, 28). Msg 1...
- 16 Feb 2012, 05:32
- Forum: Help
- Topic: running mod_perl on windows 2008 and MSSQL
- Replies: 4
- Views: 2134
Re: running mod_perl on windows 2008 and MSSQL
thanks.. I'm using strawberry perl that comes with the installation package from OTRS.
can you help me if there's difference...
thanks very much!!
can you help me if there's difference...
thanks very much!!
- 15 Feb 2012, 01:06
- Forum: Help
- Topic: running mod_perl on windows 2008 and MSSQL
- Replies: 4
- Views: 2134
Re: running mod_perl on windows 2008 and MSSQL
thanks for the reply but got the following error when i tried to follow it:
': Read a PPD for 'http://cpan.uwinnipeg.ca/PPMPackages/10xx/mod_perl.ppd
it is not intended for this build of Perl (MSWin32-x86-multi-thread-5.12)
any help would be greatly appreciated.
': Read a PPD for 'http://cpan.uwinnipeg.ca/PPMPackages/10xx/mod_perl.ppd
it is not intended for this build of Perl (MSWin32-x86-multi-thread-5.12)
any help would be greatly appreciated.
- 14 Feb 2012, 03:24
- Forum: Help
- Topic: running mod_perl on windows 2008 and MSSQL
- Replies: 4
- Views: 2134
running mod_perl on windows 2008 and MSSQL
hi guys, i have been searching on how i can enable mod_perl module on my OTRS. it seems that this module is not running though i have configured it in my Apache. thing is perl.exe and httpd.exe consumes almost 100% of my cpu. can anybody shed light on my issue? running 3.0.9 on Windows 2008 and MSSQ...
- 09 Sep 2011, 05:03
- Forum: Help
- Topic: Show my tickets in Dashboard
- Replies: 0
- Views: 854
Show my tickets in Dashboard
hi! im trying to create a dashlet to show only the tickets assigned to the login user but couldn't figure out how to do it.
in Sysconfig im trying the code
OwnerIds=Self-->{UserID}
but is getting an error with this.
any idea on how i can implement it?
thanks much!!
in Sysconfig im trying the code
OwnerIds=Self-->{UserID}
but is getting an error with this.
any idea on how i can implement it?
thanks much!!
- 09 Sep 2011, 03:28
- Forum: Help
- Topic: Show all tickets of agent
- Replies: 0
- Views: 859
Show all tickets of agent
hi..
is there a way i can create to show all tickets of an agent on all queues he/she belongs...
thanks!
is there a way i can create to show all tickets of an agent on all queues he/she belongs...
thanks!
- 07 Sep 2011, 02:39
- Forum: General
- Topic: [SOLVED] Overview of tickets per Agent (owner)
- Replies: 4
- Views: 3422
Re: [SOLVED] Overview of tickets per Agent (owner)
can you please post exactly what the code you used?
i am actually thinking of having the same but it should only show the tickets assigned to the currently login agent.
i am actually thinking of having the same but it should only show the tickets assigned to the currently login agent.
- 10 Aug 2011, 15:10
- Forum: Help
- Topic: inline image not showing in otrs 3.0.9
- Replies: 0
- Views: 887
inline image not showing in otrs 3.0.9
Hi guys,
any advise on what to do..
tickets which included images are not shown on tickets.
any idea would be appreciated.
thanks!
waikiki
any advise on what to do..
tickets which included images are not shown on tickets.
any idea would be appreciated.
thanks!
waikiki
- 27 Jul 2011, 03:01
- Forum: Help
- Topic: OTRS 3.0.9 not auto fetching tickets
- Replies: 23
- Views: 8363
Re: OTRS 3.0.9 not auto fetching tickets
i changed this part in otrs.Cron4Win32.pl
my $PerlExe = "c:/OTRS/StrawberryPerl/perl/bin/perl.exe";
my $Directory = "c:/OTRS/OTRS/var/cron";
my $CronTabFile = "c:/OTRS/CRONw/crontab.txt";
my $OTRSHome = "c:/OTRS/OTRS/";
Hope this helps!
my $PerlExe = "c:/OTRS/StrawberryPerl/perl/bin/perl.exe";
my $Directory = "c:/OTRS/OTRS/var/cron";
my $CronTabFile = "c:/OTRS/CRONw/crontab.txt";
my $OTRSHome = "c:/OTRS/OTRS/";
Hope this helps!
- 26 Jul 2011, 14:21
- Forum: Help
- Topic: OTRS 3.0.9 not auto fetching tickets
- Replies: 23
- Views: 8363
Re: OTRS 3.0.9 not auto fetching tickets
just an update i already got mine solved.
my problem was that i got wrong path on my crontab.txt file
the path on this file comes from otrs.Cron4win32.pl
so I corrected also the paths inside otrs.Cron4win32.pl and got it working.
my problem was that i got wrong path on my crontab.txt file
the path on this file comes from otrs.Cron4win32.pl
so I corrected also the paths inside otrs.Cron4win32.pl and got it working.
- 26 Jul 2011, 04:58
- Forum: Help
- Topic: OTRS 3.0.9 not auto fetching tickets
- Replies: 23
- Views: 8363
Re: OTRS 3.0.9 not auto fetching tickets
@renee... here is the error message i got from Cronw\log folder
[2011/07/26 04:13:00] failed to start 'C:\Windows\system32\cmd.exe': The directory name is invalid.
[2011/07/26 04:13:00] failed to start 'C:\Windows\system32\cmd.exe': The directory name is invalid.
- 25 Jul 2011, 09:18
- Forum: Help
- Topic: OTRS 3.0.9 not auto fetching tickets
- Replies: 23
- Views: 8363
Re: OTRS 3.0.9 not auto fetching tickets
i have the same issues, also upgraded from 3.0.7 to 3.0.9.
if anyone has solved the issue please let us know.
if anyone has solved the issue please let us know.