Hi,
I would like to know if it is possible for the agent to send a reply to an external client with his/her email content included? More likely an e-mail trail. Just like a normal e-mail does. FYI we are not implementing web interface module for the clients. Just like in the client auto reply and ...
Search found 2 matches
- 30 Nov 2011, 02:47
- Forum: Help
- Topic: reply to a client (external email) with email trail included
- Replies: 1
- Views: 1173
- 09 Aug 2011, 15:48
- Forum: Help
- Topic: Filtering Ticket type based on CUstomerID
- Replies: 0
- Views: 536
Filtering Ticket type based on CUstomerID
Hi,
I am trying to customized OTRS to suit the needs of our company. As of today I can only filter the services based on the selected queue, my next goal is to filter the ticket type that a customer can select. My idea is to filter the ticket type based on CustomerID or GroupID but I have no idea ...
I am trying to customized OTRS to suit the needs of our company. As of today I can only filter the services based on the selected queue, my next goal is to filter the ticket type that a customer can select. My idea is to filter the ticket type based on CustomerID or GroupID but I have no idea ...