Znuny Open Source Ticketsystem

Hi everybody. I would like to know if there is a way to integrate an overview of a specific class of Configuration item CI into the customer panel ? I would like that the customer could open a ticket according a specific item without any action of an agent to link the ticket to the impacted item. Ho...

I've just installed this add-on module: ITSM-CIAttributeCollection http://opar.perl-services.de/bin/index.cgi/package/C/CA/CAPEIT/ITSM-CIAttributeCollection I can link an item to a Company. I can attach some docs to an item. But I have always the same problem, I can't filter the overview of CMDB acc...

I've just installed this add-on module: ITSM-CIAttributeCollection http://opar.perl-services.de/bin/index.cgi/package/C/CA/CAPEIT/ITSM-CIAttributeCollection I can link an item to a Company. I can attach some external docs to an item. Now, i want to know if it's possible to a customer via the custome...

Thanks, I was sure it was the way you would answered ^^
No matter about 'customers'
However, i can link now an item to a customer, but any customer can see the whole list of item.
How could i filter these to a specific customer ?

Thanks one more time ^^

I got the same problem.
I try to link an item to a company and not to a customer...Perhaps our solutions are not so far each other ^^

Hello everobody, First, i'll try to write in a langage my mother don't talk, so I apology for the mistakes I'll do. Second, thank for the product and the community around. Before posting, I searched many answers inside forums, but now it's time to call for help, so : HELP !! OTRS 3.0.9 + ITSM For my...