Znuny Open Source Ticketsystem

Hi,

This is probably Office365 related. Ask the administrator and pass the error to him. I would start investigating expired secrets, changed permissions, etc.

- Roy

Dayna,

This is what Communication -> E-Mail Outbound is for. If a person is not an agent mention is not possible, sorry.

- Roy

Hi Dayna,

The mention feature is available only to agents in the agent interface. To reach out to a customer a response should be written.

- Roy

**[Sicherheitshinweis] Kritisch: Umgehung der Authentifizierung im Generic Interface bei HTTPBasicAuth-SSO**

Wir haben einen **kritischen** Sicherheitshinweis zu einer Umgehung der Authentifizierung veröffentlicht.

**Betroffen:** Installationen, die das Authentifizierungsmodul `HTTPBasicAuth` für ...

**[Security Advisory] Critical: Authentication bypass in the Generic Interface with HTTPBasicAuth SSO**

We have released a security advisory for a **critical** authentication bypass.

**Affected:** installations that use the `HTTPBasicAuth` authentication module for SSO **and** have the Generic ...

Hi,

The import/export is not designed for tickets. It is used for ConfigurationItems and there are add-ons available for CustomerUser and CustomerCompanies.

- Roy

We've released Znuny 7.3.6 and Znuny LTS 6.5.24 today. Both include a fix for CVE-2025-25977 (prototype pollution in bundled canvg), plus other improvements and bug fixes.

Release notes:
- https://www.znuny.org/releases/znuny-7-3-6
- https://www.znuny.org/releases/znuny-lts-6-5-24

Downloads ...

Hi,

Disable the system configuration Daemon::SchedulerTaskWorker::NotificationRecipientEmail

- root

Hi,

The schedule is wrong and this is not related to the update.

- root

We've released check_znuny , an Icinga2/Nagios plugin that monitors a Znuny instance through its HealthStatus GenericInterface webservice.

Each run evaluates exactly one aspect of Znuny's health, so every aspect becomes its own monitoring service with its own thresholds and notification policy ...

We plan to set up Znuny completly from the scratch because of an bigger update/change of the underneath Linux Distro.
Wouldn't the default behavior of the Merge Checkmark be as intended again?
If this would solve this minor issue as well I could just wait for a few weeks until then.

Your IT ...

Hi,

thanks for the quick answer.

The thing is. In our Znuny System 6.5 LTS the checkbox is checked anytime anybody opens the merge dialog.
We uncheck it every time. We would rather have it unchecked anready and only check it when nessessary.

And this is why I asked how to set the default.
The ...

Hi,

It's not checked by default. The checkbox is set when you open the "Inform Sender" block the first time. Just leave it as it is and no email is sent.

- root

Hi,

Yes, you missed something. Just copying files from a 6.0 to a 6.1 won't work and is ot supported. You need to upgrade/install the add-ons matching the Znuny version. And /opt/otrs/Kernel/Output/HTML might also be a problem. I hope that's not your production system.
I would start with a clean 6 ...

Hi,

For #5 I would go with a queue preference. Easy to check, easy to set up.

- root

Hi,

Do you have ITSMConfigurationManagement upgraded?

- root

Hi,

Since Znuny is open-source and this is a community forum, have you ever considered asking the vendor directly? Your audit trail isn't this hard to create, and I do not see any other ITSM solution for feeding a SIEM. Do you know of an open-source ticket system that does this?

- root

Hi,

I think you're testing on your own? There is a setting that might play a role here: AgentSelfNotifyOnAction
By default, you don't receive notifications for actions you perform on your own.

- Roy

Hi,

The use the Apache module mod_auth_mellon or upgrade to Znuny 7.3 and use the built-in SAML.

- root

Hi,

What kind of SSO do you want to use?

- root

Hi,

What is the incoming payload and what is your mapping?

- root

Hi,

If Bitbucket has a REST API you can probably create a GenericInterface requester that does this.

- root

Hi,

It's new to me that there is a Redis module for Znuny. What do you need it for?

- root

Hi,

Wenn die eh über ein Formular kommen bist du ja Herr über den Inhalt. Ich würde über einen PostMaster Filter bei jedem Ticket das da kommt ein Dynamische Feld setzen. Mit dem kann man dann wunderbar bei den Reports filtern.

- Roy

Hi,

With Znuny, you can log a time per note that is added up per ticket. That's it. Every thing else requires an add-on/development/third party software.

- root

Hi,

This is Znuny integration into Bitbucket. And as long as you can send a webhook from Bitbucket on this event, you are able to create a ticket out of this.

- root

Hi,

downlod.znuny.org also provides old packages. I do not know your accounting requirements when working with tickets. Maybe the existing solution is sufficient.

- root

Hi,

This package is discontinued since Znuny 6.1

- root

Hi,

This depends on what you want to integrate with Bitbucket or Confluence. Details might help here.

- root

Hi,

The root cause of the Internal Server error should be visible in the logs. Since you're using nginx, you probably need to check whether someone else is using something not described in the documentation.

- root

Hi,

Some information would be still needed:

- What was the old version
- What command did you executed?
- Did you followed the manual?
- What is the output of the migration script (please add --verbose when you run it)

- Roy

Hi,

That message comes from the web server. But it should not time out for this module. What's the operating system? And really a 6.0.30?

- Roy

xL30N wrote: ↑17 Jun 2026, 10:07 Hi Roy,

Thanks for your response.

I suspected as much. I'll take a look at the CPAN route.

Thanks,
Leon

Just as a little help. Use cpanminus, this makes your life easier when installing CPAN modules.

- Roy

Hi,

As far as I know, there is no Net::SAML2 package available with the default repositories for Debian or Ubuntu. I always install it from CPAN.

- Roy

Hi Mason,

Unfortunately, at the moment there is no CalDAV integration available as far as I know.
Can you describe how you think this should work?

- Roy

Hi,

If this is related to Znuny, you can create a post at the marketplace. Everything else is here off topic.

- root

Hi,

Since this button does not exist per default it's up to you to shown us your configuration. This is the foundation to assist you with this.

- Roy

root wrote: ↑04 May 2026, 16:29 installierbar aus dem Repository 'Znuny Open Source Addons'.

Bitte über den Paketmanager installieren

- Roy

Hi,

dafür gibt es das Add-on Znuny-QuickClose, installierbar aus dem Repository 'Znuny Open Source Addons'.

- Roy

Hi,

I would love to see them as a Pull Request at GitHub. This is the preferred way to propose these changes. Please also add the explanation from here to the Pull Request. This makes it easier to verify and approve changes.

- Roy

Hi,

Warum dann nicht einfach die Tickets auf "warten zur Erinnerung" setzen? Dann kommt von ganz alleine eine Erinnerungsmail.
Für mich schreit dein Use Case allerdings nach einer Eskalation. Wenn etwas liegenbleibt, ist das, zumindest für mich, eine Eskalation. Zumindest mal bzgl. der Erstreaktion ...

Hi,

Warum nutzt du keine Eskalationen?

- Roy

Hi,

A blog post on using EntraID is on the way. Besides this, if you're familiar with SAML and know your IdP, it's should not take longer than 30 minutes.

Question to @all: besides EntraID and the nice Keycloak from Lukas, which IdP would be intersting?

- Roy

wurzel wrote: ↑03 Apr 2026, 11:50 Hi,

kann man nicht die cc Mailadressen über den Postmaster filter rausparsen, in ein Dynamisches Feld schreiben und eine Ticket Notiz senden?
(Nicht, dass das Endergebnis Sinn macht)

Ja, das geht auch, ist aber keine automatische Antwort

- Roy

whocare85 wrote: ↑02 Apr 2026, 11:52 Danke für Deine Antwort. Wo kann ich so ein Addon herbekommen, oder was muss man genau einstellen?

Hi,

Also mit Customizing meinte ich hier tatsächlich, Code anpassen, und zwar den vom Autoresponder.

- Roy

Hallo,

das geht so nicht. Automatische E-Mails erhält nur der Absender der E-Mail. Alles andere geht nur per Add-on oder Customizing.

- Roy

Hi,

You should check if for that queue where you can't reply at least one template of the type Answer is assigned.

- Roy

Hi,

Do have configured the LDAP (Active Directory) backend in Kernel/Config.pm? If yes please share the file here. Please redact details like passwords and domain name.

- Roy

Hi,

Please run the Support Data Collector and check if there is something marked in red.

- root

Hallo,

das wird mit den Bordmitteln GenericAgent und Ticket-Benachrichtigungen nichts, da man dort nicht nach dem Wert filtern kann. Ein kleines Eventmodul würde hier helfen: immer wenn das Event TicketAccountTime ausgelöst wird, dessen Wert prüfen und bei 120 ein dynamisches Feld setzen. Damit ...

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