Znuny and ((OTRS)) Community Edition

Hi,

I am using 3.2.16 and I noticed that when I am merging 2 tickets with each other so 1 ticket is saying "This item has no article yet" and Display of Merged ticket numbers not showing under Linked Objects otrs also

Hi
Can we have option in OTRS where system can send auto response to all email in TO?

Sometime OTRS gets too slow and I found this only when "copying tmp table" happening in mysql by show processlist command and which gets all tables locked and results otrs very slow or densest open and after this process completes, issue resolves .

What is the reason and solution for this.

crythias wrote:https://www.google.com/search?q=site:fo ... ifications

Thanks, but no help on update response time escalation on the above link

Hi,

I have tried so many times but still unsuccessful for update response time..

I set update time response in Q1 is 40 Min.
And
Set GA in Ticket Filter Esc-update time reached last 1 minute

But mail sends before escalation happens..why please let me know..

Great Help for Firstresponse time but what if we want the same scenario for update response time is 15 min?

mod: referencing this post

Hi Crythias,

As you suggested on multiple level escalation that we should check the last change time on every escalation and then change something, then send a notification event on that change ..did not find out the way..Can you provide me simple example? if possible.

Ok..Thank u so much for your great help..

Hi,

Thanks, Notification mail came but after 8 mins of escalation.why I do not know any idea..

My last query can we set multiple email address in Recipient email address in notification event? (as we have 2 supervisor at level 1 escalation)

Can I change the state which is Level2 and then run the new notification event ?? Are you asking for permission, ability, or did you try it and it didn't work? trying for multi level escalation is not getting an email on escalation . WHY? Check system log in OTRS. Did the message send? You should s...

please suggest for 2 level escalation for every escalation, check for last change and change something, then send a notification event on that change. Can I change the state which is Level2 and then run the new notification event ?? One issue I am facing Recipient email addresses is s***y@gmail.com...

OH. No...I did not know to set this too..sry.Let me try thin and let you know
Suppose if it works then please suggest for 2 level escalation..

Thank you so much

My Little Requirement as below I need the multiple level esclation MainQueue1 - Update Response time is 240 Minutes If nobody work on this email in 240 min then the notification should go to supervisor1 and if still for 240 min no body works on that mail the notification should go to supervisor2 ___...

how to enable that? and I ma using OTRS 3.0.6

Hi, As per you suggested "The Generic agent can change the state/status, priority, or other field, and Notification (Event) can react/send email based upon that change." My state gets changed so genric agent is working fime means but I have created Notification event also and No email is g...

We require a module for OTRS where we can attach multiple attachment at once like we do in gmail or other mail clients.
And we need other feature where we can send an email with full html format.

If possible, please let me know we we can achieve that

source: http;//findoutanswer.com

Hi ndhvu275,

I am using 3.0 so not able to do this as I am getting error when using your code..,..

And please let me know how to create a event for this?

I have also the same requirement....