Hi,
I am using 3.2.16 and I noticed that when I am merging 2 tickets with each other so 1 ticket is saying "This item has no article yet" and Display of Merged ticket numbers not showing under Linked Objects otrs also
Search found 68 matches
- 07 Jan 2015, 09:46
- Forum: Help
- Topic: Display of Merged ticket numbers not showing under Linked Objects otrs
- Replies: 1
- Views: 1048
- 06 Jun 2014, 15:21
- Forum: Developers
- Topic: OTRS auto reply to all email-id in "TO"
- Replies: 1
- Views: 1398
OTRS auto reply to all email-id in "TO"
Hi
Can we have option in OTRS where system can send auto response to all email in TO?
Can we have option in OTRS where system can send auto response to all email in TO?
- 02 Jun 2014, 12:00
- Forum: General
- Topic: otrs copying tmp table issue
- Replies: 2
- Views: 11143
otrs copying tmp table issue
Sometime OTRS gets too slow and I found this only when "copying tmp table" happening in mysql by show processlist command and which gets all tables locked and results otrs very slow or densest open and after this process completes, issue resolves .
What is the reason and solution for this.
What is the reason and solution for this.
- 31 May 2014, 13:23
- Forum: Help
- Topic: Configure the Generic Agent to send e-mails automatically
- Replies: 20
- Views: 5214
Re: Configure the Generic Agent to send e-mails automaticall
Thanks, but no help on update response time escalation on the above linkcrythias wrote:https://www.google.com/search?q=site:fo ... ifications
- 31 May 2014, 12:56
- Forum: Help
- Topic: Configure the Generic Agent to send e-mails automatically
- Replies: 20
- Views: 5214
Re: Configure the Generic Agent to send e-mails automaticall
Hi,
I have tried so many times but still unsuccessful for update response time..
I set update time response in Q1 is 40 Min.
And
Set GA in Ticket Filter Esc-update time reached last 1 minute
But mail sends before escalation happens..why please let me know..
I have tried so many times but still unsuccessful for update response time..
I set update time response in Q1 is 40 Min.
And
Set GA in Ticket Filter Esc-update time reached last 1 minute
But mail sends before escalation happens..why please let me know..
- 31 May 2014, 12:04
- Forum: Help
- Topic: Ticket first response time reached option generic agent
- Replies: 0
- Views: 967
Ticket first response time reached option generic agent
Great Help for Firstresponse time but what if we want the same scenario for update response time is 15 min?
mod: referencing this post
mod: referencing this post
- 31 May 2014, 08:16
- Forum: Help
- Topic: Configure the Generic Agent to send e-mails automatically
- Replies: 20
- Views: 5214
Re: Configure the Generic Agent to send e-mails automaticall
Hi Crythias,
As you suggested on multiple level escalation that we should check the last change time on every escalation and then change something, then send a notification event on that change ..did not find out the way..Can you provide me simple example? if possible.
As you suggested on multiple level escalation that we should check the last change time on every escalation and then change something, then send a notification event on that change ..did not find out the way..Can you provide me simple example? if possible.
- 31 May 2014, 08:04
- Forum: Help
- Topic: Configure the Generic Agent to send e-mails automatically
- Replies: 20
- Views: 5214
Re: Configure the Generic Agent to send e-mails automaticall
Ok..Thank u so much for your great help..
- 30 May 2014, 16:23
- Forum: Help
- Topic: Configure the Generic Agent to send e-mails automatically
- Replies: 20
- Views: 5214
Re: Configure the Generic Agent to send e-mails automaticall
Hi,
Thanks, Notification mail came but after 8 mins of escalation.why I do not know any idea..
My last query can we set multiple email address in Recipient email address in notification event? (as we have 2 supervisor at level 1 escalation)
Thanks, Notification mail came but after 8 mins of escalation.why I do not know any idea..
My last query can we set multiple email address in Recipient email address in notification event? (as we have 2 supervisor at level 1 escalation)
- 30 May 2014, 16:07
- Forum: Help
- Topic: Configure the Generic Agent to send e-mails automatically
- Replies: 20
- Views: 5214
Re: Configure the Generic Agent to send e-mails automaticall
Can I change the state which is Level2 and then run the new notification event ?? Are you asking for permission, ability, or did you try it and it didn't work? trying for multi level escalation is not getting an email on escalation . WHY? Check system log in OTRS. Did the message send? You should s...
- 30 May 2014, 15:38
- Forum: Help
- Topic: Configure the Generic Agent to send e-mails automatically
- Replies: 20
- Views: 5214
Re: Configure the Generic Agent to send e-mails automaticall
please suggest for 2 level escalation for every escalation, check for last change and change something, then send a notification event on that change. Can I change the state which is Level2 and then run the new notification event ?? One issue I am facing Recipient email addresses is s***y@gmail.com...
- 30 May 2014, 15:14
- Forum: Help
- Topic: Configure the Generic Agent to send e-mails automatically
- Replies: 20
- Views: 5214
Re: Configure the Generic Agent to send e-mails automaticall
OH. No...I did not know to set this too..sry.Let me try thin and let you know
Suppose if it works then please suggest for 2 level escalation..
Thank you so much
Suppose if it works then please suggest for 2 level escalation..
Thank you so much
- 30 May 2014, 14:46
- Forum: Help
- Topic: Configure the Generic Agent to send e-mails automatically
- Replies: 20
- Views: 5214
Re: Configure the Generic Agent to send e-mails automaticall
My Little Requirement as below I need the multiple level esclation MainQueue1 - Update Response time is 240 Minutes If nobody work on this email in 240 min then the notification should go to supervisor1 and if still for 240 min no body works on that mail the notification should go to supervisor2 ___...
- 30 May 2014, 14:05
- Forum: Help
- Topic: Configure the Generic Agent to send e-mails automatically
- Replies: 20
- Views: 5214
Re: Configure the Generic Agent to send e-mails automaticall
how to enable that? and I ma using OTRS 3.0.6
- 30 May 2014, 08:43
- Forum: Help
- Topic: Configure the Generic Agent to send e-mails automatically
- Replies: 20
- Views: 5214
Configure the Generic Agent to send e-mails automatically
Hi, As per you suggested "The Generic agent can change the state/status, priority, or other field, and Notification (Event) can react/send email based upon that change." My state gets changed so genric agent is working fime means but I have created Notification event also and No email is g...
- 28 Feb 2014, 08:19
- Forum: Marketplace
- Topic: OTRS multiple attachment at once
- Replies: 1
- Views: 55148
OTRS multiple attachment at once
We require a module for OTRS where we can attach multiple attachment at once like we do in gmail or other mail clients.
And we need other feature where we can send an email with full html format.
If possible, please let me know we we can achieve that
source: http;//findoutanswer.com
And we need other feature where we can send an email with full html format.
If possible, please let me know we we can achieve that
source: http;//findoutanswer.com
- 24 Dec 2013, 08:40
- Forum: Help
- Topic: Also create an article to parent ticket
- Replies: 11
- Views: 7646
Re: Also create an article to parent ticket
Hi ndhvu275,
I am using 3.0 so not able to do this as I am getting error when using your code..,..
And please let me know how to create a event for this?
I am using 3.0 so not able to do this as I am getting error when using your code..,..
And please let me know how to create a event for this?
- 30 Aug 2011, 13:36
- Forum: Help
- Topic: New Ticket Auto Response [RESOLVED]
- Replies: 5
- Views: 3322
Re: New Ticket Auto Response [RESOLVED]
I have also the same requirement....