Greetings,
I have an interesting issue in OTRS 3.0.10 (ITSM 3.0.5). After creating the queues to distribute tickets to, some of them do not show up in the list of available queues when opening a new ticket. The missing queues are read-only queues that are meant to help organize the list of queues ...
Search found 3 matches
- 18 Oct 2011, 03:34
- Forum: Help
- Topic: Missing Read-only queues in new phone ticket view
- Replies: 1
- Views: 1271
- 19 Sep 2011, 06:00
- Forum: Help
- Topic: How do I change the default search for ITSM CI link
- Replies: 1
- Views: 755
Re: How do I change the default search for ITSM CI link
Any insight at all on this? Should I clarify my question somehow?
- 08 Sep 2011, 21:26
- Forum: Help
- Topic: How do I change the default search for ITSM CI link
- Replies: 1
- Views: 755
How do I change the default search for ITSM CI link
Using OTRS 3.0.10 & ITSM 3.0.5.
I would like to change the default search in the ITSM Link CI pop-up window.
For example:
Ticket is opened for a specific user 'user-a', when the Agent clicks on the 'Link' option at the top of the ticket, it opens a new window. At the bottom of the new window, a ...
I would like to change the default search in the ITSM Link CI pop-up window.
For example:
Ticket is opened for a specific user 'user-a', when the Agent clicks on the 'Link' option at the top of the ticket, it opens a new window. At the bottom of the new window, a ...