Znuny Open Source Ticketsystem

Hi,

just follow the update instructions. You missed at least on webserver restart.

Regards

Hi,

the colleagues have been faster with the release then me.
2) is on the way
3) There is nothing special about that. If the classification prompt is there, it checks for the content and checks it against the prompt.
If a classification is triggerd, then the changed values will be shown in the ...

Hi Zoltan,

just some feedback, maybe you got this wrong in your research, but this is the community forum. The Znuny commercial website is for business related context / prof. consulting.

You are complaining about a lack of Audit (where we - the vendor) - offer a plugin for business customers ...

Hi,

I will look into this. a 7.3.2 is on the horizion, so this can be fixed there.

Regards

Johannes

Hi,
is the token associated with a account?
The token is only fetched when needed.

Check the Znuny Log and the Comm. Log for entries also.

Regards
Johannes

Hi,
as the release for 7.3 took way longer than expected and we switched some of our build process to a new workflow, you need to be a bit patient.
The LTS will be release after 7.4 is done and stable.
Thats all we can tell you at the moment.

Regards
Johannes

Servus Stefan,

danke für das Addon. Eine Frage, den Standard Ticket Kalender, der ja auch eine vergleichbare Funktion hat, wolltest Du nicht erweitern?

Gruß
Johannes

Hello Community,

the time has come, Release 6.5.19 and 7.3.1. are finally here.

https://www.znuny.org/en/releases/znuny-lts-6-5-19
https://www.znuny.org/en/releases/znuny-7-3-1

Important: Both are security releases. Please update your instances.

As always, looking forward to any feedback you ...

Hi!

I've set up oauth using the following guide; https://www.znuny.org/en/blog/modern-authentication-with-microsoft
Inbound email works as expected though outgoing email throws an error regarding SMTP auth.
ErrorMessage: 535, 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is ...

Hi,

can you login on the "regular" frontend using the credentials?

Regards
Johannes

Hi,

theoretisch ja. Praktisch will OpenSSL die Signierte und Verschlüsselte Mail auch validieren. Konkret die Signatur.
Dafür brauchst Du die Info vom / über den Sender.

Gruß
Johannes

Hi,
evtl. trifft dich grad dieser Bug:
https://github.com/znuny/Znuny/pull/652

Der greift beim Aufruf eines Tickets mit ICS / ICAL Dateien und löst ein Memory Leak aus.
Du kannst Du die Datei anpassen - der Fix ist oben verlinkt.

Gruß
Hannes

Hi,

I don't understand what you are doing. Could you post some screenshots to help us understand whats happeing.
Right now I'm probably confused with our templates and *.tt files

Thanks

Hallo,

das bedeutet eigentlich nur das er den public key des "Signierers" nicht finden konnte.
Den braucht er für die Entschlüsselung.

Gruß
Johannes

JFI:
This should only happen when an agent uses drag and drop from another ticket.
As the browser does not really copies it, but just references it.
If you copy and paste an image, it gets parsed as part of the ticket - you should see an upload action item on top -
then it is referenced using ...

Hi,

then just export the ArticleStorage to the FS an check.
It is a fairly straightforward process.

Set the Sysconfig: Ticket::Article::Backend::MIMEBase::ArticleStorage to > FS
check if there is enough space left on the machine and execute.
bin/otrs.Console.pl Admin::Article::StorageSwitch ...

Hi,

could it be that your local timezome is 3hrs different to utc or at least the timezone of the server?
The GenericAgent is started based on the server timezone. UTC in the most cases.

Regards
Johannes

Hi hkais,

The generic agent is supposed to run everyday, and every minute at 21:00/9PM to ...

Hi,

it is suggested to not have the files in the DB, just migrate them to the FS.
It is straight forward and improves loading times and backup times overall.
Just make sure you have enough space for the export.

If things do not improve, check the size of your DB and match it against the ...

Hi,

lets ignore the rest for now, as they are not really helpful at the moment and check th obvious things.

Is the system id still the same? Maybe you forgot somehting on the way.
So:
1) just check the ticketnumbers itself, are the old ones the same (except for increment and date) as they are ...

Hi,
no, not really.
The DF just contain some values, which nobody knows about. So the general ACLs can be applied.
Often to handle relations >Ticket Type> Limit content of Field
This can be done using ticket attribute relations, using CSV / Excel files. Which might be a good fit
for larger ...

Hi,
I would doubt that this is "already" solved.
The Ticket and article information are rendered on server side.
The async widgets also wont load JS (JSON), they return html content.

Regards

Yes. Install / update the packages and re run the script.

Hi,

I do not have a real clue what maybe wrong here, but first of all I would update to 6.5. latest.
There were improvements and changes over time.

Second I would check the app config and the OAuth config in Znuny.

But just on your screenshot, no one is able to help.

Regards

H,
correct SLAs should start counting at "Office" hours only. Those are defined in the calendar.
To resolve your problem, we need screenshots / infos from:
- SLA itself
- Calendar settings from the sysconfig (incl. the timezone)
- Ticket history

In your example, from all I can tell at the moment ...

Regarding the ITSM. If you don't need them, you can uninstall them.
The ITSM was never "needed". Just uninstall before the upgrade.

Regarding your random output:

You started the Daemon on the shell. Do not do that, the Daemon starts by itself via the cron.
Please stop it and wait for it to start.

Hi,

and no it is integrated and no longer a "file".

Regards

Hi,

da musst Du mal helfen. Was genau macht denn die Erweiterung.
Also welche Widgets kommen dazu?

Gruß

Hi,

also zuerst zum Log am Ende.
Das ist das Generic Interface, also die Webservices. Da nutzt entweder wer eine falsche Kombi aus User und Passwort oder
spammt den Endpunkt zu. Das mit dem Mail Problem erstmal wenig zu tun.

Zum Mail Setup:
Der Sendmail Job scheint zu hängen. Das müsste man ...

Hi,

das kann leider viele Ursachen Ursachen haben.
Angefangen bei Toolbar Modulen, über eingeblendete Anzahl von Tickets in Übersichten, über den Cache und ggf. vorhandene User Backends.
Den Zusammenhang bei neuen und bestehenden Usern sehe ich so - jetzt erstmal - rein technisch nicht.
Wenn die ...

My suggestion is to use OAuth, if every other support is dropped.

why dont just use OAuth?

my question is still valid

Hi,
the issue is more with the cron daemon config.
Check your sysconfig:
Admin>Sysconfig>Search for
Daemon::SchedulerCronTaskManager::Task###ArticleSearchIndexRebuild

Hit enter and reset the entry.
Then stop your daemon (bin/otrs.Daemon.pl stop) and wait for it to restart.
The messages should ...

Hi,

I need to use Postmaster Filter and search in Decrypted Body - it does not work now, bcs. it filters encrypted content

I want my incomming encrypted mails to decrypt and create readable tickets (plain body)

The first thing should work on regular header, not on the body.
The ...

Hi,

why dont just use OAuth? What rules are changing, can you explain this a bit more?

Hi,

halte ich auch ehr für keine gute Idee.
In der GUI taucht das doch kaum irgendwo für "normale" User auf. Dort entscheidet doch IMHO der Name?

Meine Frage, wo stört dich das. Dann könnten wir evtl. ehr da ansetzen das die Translations korrekt sind.

Gruß

Hi, If you are sure that this is not related to any modifications / packages, I think this would be a good idea.
Regards

Hi,

without an example it is hard to tell what is actually happening / where the bug could be.
If the validations are "not valid" they should not be triggered. And I did not had this case before, so an example would be nice.
If you are sure that this is a bug, a GH issue (with an example) would be ...

Hi,

no there are no plans for this. As they are considered as no regular business object, but more like an attribute.
Different to tickets, customer(user), cis and faq...

Regards

This looks totally wrong.

Default:

Monosnap 2021012710123456 - Zoom - Ticket - Znuny 2025-01-29 16-46-09.png

Hi,

you could use Queue Preferences. But those are not available via the GI, as it only handles Ticket attributes by default.

Monosnap Ticket.xml — znuny-655 2025-01-29 16-39-12.png

So without development there is no way to access additional queue information.

Regards

Having issues with the migration.

Executing tasks ...

Step 1 of 20: Check required Perl version ...
Step 2 of 20: Check required Perl modules ...
Step 3 of 20: Check if database has been backed up ...
Step 4 of 20: Check required database version ...
Step 5 of 20: Check database default ...

Hi,

also Handled Worker Tasks wäre so lang OK, bis der Job wieder gestartet wird (via Shell) oder
ins TimeOut läuft.

Ich würde da ehr, wie geschrieben, mal im Kommunikationslog schauen. Da wird stehen warum es schief geht.

Gruß

Hi,

was mich stutzig macht ist die Laufzeit die da in deinem Mail Job steht. :shock:
Das wäre ein wenig sehr lang.
Kannst Du mal prüfen ob deine Server Zeit passt?

Wenn ja, dann bitte einmal bin/otrs.Console.pl Maint::Email::MailQueue --list ausführen.
Dann bekommst Du eine Liste der wartenden ...

Hi,

can you explain "atop of Queues" a bite more? Maybe with a screenshot
I do not get what you want to achieve at the moment.

Regards

Hi,

you can change the event in the notification to "TicketQueueUpdate".
This is triggered everytime. NotificationMove only on Open Tickets.

Regards

Hi,

du lädst Dir die einzelnen Versionen 6.0 - 7.1 runter und dort findest Du die Skripte.
Das sind aber nicht nur SQL Befehle die da laufen, da wird auch noch ein wenig mehr gemacht.

Eine ordentliche Migration, mit Altdatenübernahme, geht grob so:
- Alle notwendigen Versionen laden
- Config.pm ...

Hi,

dann gibt es im Standard keine Lösung für dein Problem.
Du kannst den Reference Header Filter anpassen und dort eine Nummern Prüfung einbauen.
Also Customizing über Custom/Kernel/System/PostMaster/FollowUpCheck/References.pm

Wir haben im Tool die Entscheidung getroffen:
Gibt es Reference ...

Hi,

ein paar Rückfragen hierzu:
- Betrifft es alle Tickets / Artikel?
- Kannst Du Notizen erstellen / Ausgehende Emails schreiben?
- Erzeug bitte mal ein Telefon Ticket, pack eine Notiz dran und poste hier die Ticket Historie

Die Actions für Emails und andere Artikel Typen finden sich hier:
Admin ...

Hi,

as far as I can tell you either underestimate the cost of running „the project“ or you just want to abandon the current work for maintenance and features. You can not just simply outsource everything to a low cost country and hope for the best.
It would cost easily three to four times more to ...

Hi,

I think this is related to a not know SMIME Certificate Issuer.
The systems works in a way that, before decrypting, it tries to verify the certificate itself.
It is, for a example, a self signed certificate, you need to upload the complete certificate chain - which is needed
to verify the "end ...

Search found 444 matches