Znuny Open Source Ticketsystem

Ended up just uninstalling and reinstalling.

OTRS sent me this email today and im trying to figure out what happened and if i need to look at anything. Can anyone point me in the right direction? Thanks for any help! :D ERROR: OTRS-PostMasterMailbox.pl-10 Perl: 5.8.8 OS: linux Time: Wed Nov 9 20:07:02 2011 Message: Need Search, UserLogin or Po...

I have otrs running on server otrs, database is on server database I have setup otrs and it is running, if you go and do a service otrs stop and service otrs start you get: [root@otrs Kernel]# service otrs start Starting OTRS.. Checking httpd ... done. Checking MySQL ... failed. --> Please start the...

Hello, OTRS was running for 2 days then slowed down to a crawl. Now looking at the log in /var/log/httpd/error_log i h thousands of lines : [Fri Oct 28 18:47:39 2011] -e: Use of uninitialized value $lines[-1] in length at /opt/otrs/Kernel/cpan-lib/Net/IMAP/Simple.pm line 1050. [Fri Oct 28 18:47:39 2...

After fighting with this for 4 hrs I finally went and uninstalled perl (and that uninstalled OTRS,,,,,,, not what i was trying to do....) and reinstalled perl/otrs and updated the Kernel/Config.pm file with the DB user/name/db information and the server is up and running again. I cannot tell why the...

OTRS 3.0.11 was running for 2 days, new install, and all of the sudden just stopped working. I have rebooted the system and still no luck. I have looked at [install_dir]otrs\var\log\ but there is no otrs.log Does anyone have any suggestions, I cant login. The below are the errors in different browse...

Hello, I am trying to make it so a few of the users can delete a ticket if they need to, but I don't want to give them access to admin page. I have searched the forums and found out how to go into the admin section and Generic Agent and create the job to delete a ticket but I dont want to give the u...

Crythias ,

That worked, on S(small) it is perfect, on M / L it is not but that is ok, now I know where to look and should be able to fix it myself.
You are the Man!



Dennis

I found it, you were trying to get me to look at the file here:
HTML\LayoutTicket.pm

I was looking at the wrong file. Thanks for the help.


Dennis

If I go to /opt/otrs/var/httpd/htdocs/skins/Agent/default/css and do vi Core.Default.css I turn on number ( :set number ) and go to that area I see: 420 .MessageBox.Error { 421 border-color: #A6281C; 422 background: #F03432; 423 } 424 425 .MessageBox.Error p { 426 border-color: #F25146; 427 } 428 42...

Hello, When I click on Tickets and then in QueueView I click on the queue there are several colums: Bulk::priority::New Article::TICKET#::AGE::FROM / SUBJECT....... The Priority is just a Grey box and only when you hover your mouse over it will it tell you the priority, I would like to be able to ch...

Sir,

I feel so dumb, that was the problem. Thank you very much for your time.


Dennis

Crythias, I have created both queues and attached the email address to them. When a ticket in sales is responded to it shows the reply email as ads@abc.com. if someone works a ads ticket it shows the return email as ads@abc.com. Do you see the issue, I need to get it where if a agent is in the sales...

Thanks for your quick reply. What I would like to do is if the agent is in the ads queue, working a ads ticket and hits reply, then the email sent out to the user is from ads@abc.com. If a agent is in the sales queue, working a sales ticket and hits reply then the from is sales@abc.com. So the from ...

Currently what i have done is gone into Admin > Email addresses I have changed otrs@localhost.com >to> ads@abc.com this does allow the user to reply and then it comes back and links to the ticket. the problem with this is that when someone in sales queue hits reply it shows in the from field ads@abc...

Hello, I have OTRS 3.0.10 installed and running. I like it. we have done the following created 2 Queues Ads ads@abc.com sales sales@abc.com I can send a email to ads@abc.com and it will create the ticket and as a agent i can see it. when i go and click on reply it opens up another box with From: OTR...