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New ticket email change the subject line according to the selected template

Last post by calebemelo « 02 Dec 2025, 17:04
Posted in Help

by calebemelo » 02 Dec 2025, 17:04 » in Help

0 Replies

221 Views

Last post by calebemelo
02 Dec 2025, 17:04
Customer Interaction after ticket creation

Last post by dscfrnt « 23 Nov 2025, 20:10
Posted in General

by dscfrnt » 23 Nov 2025, 20:10 » in General

0 Replies

702 Views

Last post by dscfrnt
23 Nov 2025, 20:10
CMDB Feld hinzufügen

Last post by stephan14x « 22 Nov 2025, 15:13
Posted in Hilfe

by stephan14x » 22 Nov 2025, 15:13 » in Hilfe

0 Replies

1013 Views

Last post by stephan14x
22 Nov 2025, 15:13
Visual Bug "letzte Ansicht"

Last post by Edin « 21 Nov 2025, 09:30
Posted in Hilfe

by Edin » 21 Nov 2025, 09:30 » in Hilfe

0 Replies

876 Views

Last post by Edin
21 Nov 2025, 09:30
Text "aaaaa [Configuration Parameter] bbbbb" in System Configuration screens

Last post by fsarria « 01 Nov 2025, 01:01
Posted in Help

by fsarria » 01 Nov 2025, 01:01 » in Help

0 Replies

3901 Views

Last post by fsarria
01 Nov 2025, 01:01
Ticket Overview Aktions Buttons anpassen

Last post by tzimmermann « 31 Oct 2025, 17:03
Posted in Hilfe

by tzimmermann » 31 Oct 2025, 17:03 » in Hilfe

0 Replies

2551 Views

Last post by tzimmermann
31 Oct 2025, 17:03
Prominente Warnung im Falle von "Kontoproblemen"?

Last post by hildeb « 28 Oct 2025, 09:13
Posted in Hilfe

by hildeb » 28 Oct 2025, 09:13 » in Hilfe

0 Replies

2632 Views

Last post by hildeb
28 Oct 2025, 09:13
LDAP Cache/Proxy

Last post by liquidxtc13 « 24 Oct 2025, 09:12
Posted in Hilfe

by liquidxtc13 » 24 Oct 2025, 09:12 » in Hilfe

0 Replies

3174 Views

Last post by liquidxtc13
24 Oct 2025, 09:12
Ticket Erinnerung schicken

Last post by Cugar15 « 23 Oct 2025, 10:38
Posted in Hilfe

by Cugar15 » 23 Oct 2025, 10:38 » in Hilfe

0 Replies

2919 Views

Last post by Cugar15
23 Oct 2025, 10:38
Accounts with more open tickets run much slower

Last post by StefanHo « 22 Oct 2025, 10:00
Posted in Help

by StefanHo » 22 Oct 2025, 10:00 » in Help

0 Replies

3337 Views

Last post by StefanHo
22 Oct 2025, 10:00
Account mit mehr offenen Tickets viel langsamer

Last post by StefanHo « 20 Oct 2025, 01:48
Posted in Allgemeines

by StefanHo » 20 Oct 2025, 01:48 » in Allgemeines

0 Replies

5046 Views

Last post by StefanHo
20 Oct 2025, 01:48
PostMaster::PreFilterModule###DomainWhitelist

Last post by tingwersen « 07 Oct 2025, 13:42
Posted in Allgemeines

by tingwersen » 07 Oct 2025, 13:42 » in Allgemeines

0 Replies

5880 Views

Last post by tingwersen
07 Oct 2025, 13:42
Poor performance on big database and many articles on FS

Last post by rok « 25 Sep 2025, 21:45
Posted in General

by rok » 25 Sep 2025, 21:45 » in General

0 Replies

6211 Views

Last post by rok
25 Sep 2025, 21:45
Agents cant answer articles from Web after 7.2 upgrade

Last post by MadsT « 23 Sep 2025, 22:26
Posted in General

by MadsT » 23 Sep 2025, 22:26 » in General

0 Replies

5603 Views

Last post by MadsT
23 Sep 2025, 22:26
Error updating to 7.2.1 (and/or 7.2.2) duplicate entry

Last post by nilskm « 23 Sep 2025, 13:17
Posted in Help

by nilskm » 23 Sep 2025, 13:17 » in Help

0 Replies

5898 Views

Last post by nilskm
23 Sep 2025, 13:17
ZAICONNECT AI Addon für Znuny

Last post by zezinho « 22 Sep 2025, 16:56
Posted in Marketplace

by zezinho » 22 Sep 2025, 16:56 » in Marketplace

0 Replies

11087 Views

Last post by zezinho
22 Sep 2025, 16:56
Reine HTML E-Mail als Antwort von Agent

Last post by DrRamazzotti « 18 Sep 2025, 16:14
Posted in Hilfe

by DrRamazzotti » 18 Sep 2025, 16:14 » in Hilfe

0 Replies

6151 Views

Last post by DrRamazzotti
18 Sep 2025, 16:14
Znuny 7.2

Last post by shawnbeasley « 12 Aug 2025, 16:50
Posted in News

by shawnbeasley » 12 Aug 2025, 16:50 » in News

0 Replies

26973 Views

Last post by shawnbeasley
12 Aug 2025, 16:50
Error <<< -ERR Server Unavailable. 21

Last post by sdlsystems « 29 May 2025, 16:28
Posted in Help

by sdlsystems » 29 May 2025, 16:28 » in Help

0 Replies

22413 Views

Last post by sdlsystems
29 May 2025, 16:28
AgentTicketForward formatting broken

Last post by hkais « 06 May 2025, 14:12
Posted in Help

by hkais » 06 May 2025, 14:12 » in Help

0 Replies

33526 Views

Last post by hkais
06 May 2025, 14:12
OAuth2 failed on imap ( it stopped working after 1 day)

Last post by sirconsultant « 22 Apr 2025, 10:34
Posted in General

by sirconsultant » 22 Apr 2025, 10:34 » in General

0 Replies

28406 Views

Last post by sirconsultant
22 Apr 2025, 10:34
Integração do Znuny-7.1.6

Last post by mfilhobsb « 09 Apr 2025, 21:56
Posted in Geral

by mfilhobsb » 09 Apr 2025, 21:56 » in Geral

0 Replies

45435 Views

Last post by mfilhobsb
09 Apr 2025, 21:56
Azure Entra ID agent authorization or any OpenID

Last post by nilskm « 04 Apr 2025, 13:57
Posted in General

by nilskm » 04 Apr 2025, 13:57 » in General

0 Replies

47719 Views

Last post by nilskm
04 Apr 2025, 13:57
agregar serie o codigo de pais al numero de ticket

Last post by HerberthVCGT « 05 Mar 2025, 16:12
Posted in Ayuda

by HerberthVCGT » 05 Mar 2025, 16:12 » in Ayuda

0 Replies

104827 Views

Last post by HerberthVCGT
05 Mar 2025, 16:12
agregar sere o codigo de pais al numero de ticket

Last post by HerberthVCGT « 05 Mar 2025, 16:11
Posted in General

by HerberthVCGT » 05 Mar 2025, 16:11 » in General

0 Replies

107961 Views

Last post by HerberthVCGT
05 Mar 2025, 16:11
CKEditor configuration

Last post by lis9 « 19 Feb 2025, 13:24
Posted in General

by lis9 » 19 Feb 2025, 13:24 » in General

0 Replies

63447 Views

Last post by lis9
19 Feb 2025, 13:24
[HOW TO] COLOCAR SERIE A NUMERO DE TICKET

Last post by HerberthVCGT « 13 Feb 2025, 15:48
Posted in ¿Cómo lo hago?

by HerberthVCGT » 13 Feb 2025, 15:48 » in ¿Cómo lo hago?

0 Replies

92824 Views

Last post by HerberthVCGT
13 Feb 2025, 15:48
use of fulltext index in article_value column with MATCH ... AGAINST

Last post by rodolfor « 27 Jan 2025, 12:23
Posted in General

by rodolfor » 27 Jan 2025, 12:23 » in General

0 Replies

51975 Views

Last post by rodolfor
27 Jan 2025, 12:23
set seconds interval and number of retry when sending mail

Last post by rodolfor « 23 Jan 2025, 11:37
Posted in General

by rodolfor » 23 Jan 2025, 11:37 » in General

0 Replies

71405 Views

Last post by rodolfor
23 Jan 2025, 11:37
Extra-kompakter Skin für Znuny 7.x

Last post by danielwe « 20 Jan 2025, 16:48
Posted in Howto's

by danielwe » 20 Jan 2025, 16:48 » in Howto's

0 Replies

114104 Views

Last post by danielwe
20 Jan 2025, 16:48
Calendar Feature integration with external Cals?

Last post by hkais « 30 Dec 2024, 11:31
Posted in Help

by hkais » 30 Dec 2024, 11:31 » in Help

0 Replies

42073 Views

Last post by hkais
30 Dec 2024, 11:31
Znuny als IMAP-Server

Last post by tastenchris « 23 Nov 2024, 10:33
Posted in Allgemeines

by tastenchris » 23 Nov 2024, 10:33 » in Allgemeines

0 Replies

54818 Views

Last post by tastenchris
23 Nov 2024, 10:33
Znuny Interfaces via Webservices

Last post by paulfolkers « 13 Nov 2024, 22:17
Posted in Marketplace

by paulfolkers » 13 Nov 2024, 22:17 » in Marketplace

0 Replies

134776 Views

Last post by paulfolkers
13 Nov 2024, 22:17
TicketUpdate returning as expected but tickets are not moved to a different queue

Last post by ATD39401 « 30 Oct 2024, 22:58
Posted in Help

by ATD39401 » 30 Oct 2024, 22:58 » in Help

0 Replies

37377 Views

Last post by ATD39401
30 Oct 2024, 22:58
Spaltenbreite bei Anhängen

Last post by micfire « 28 Oct 2024, 11:50
Posted in Hilfe

by micfire » 28 Oct 2024, 11:50 » in Hilfe

0 Replies

38899 Views

Last post by micfire
28 Oct 2024, 11:50
Ticketzoom Autoreply statt ursprünglicher Nachricht

Last post by JSchul « 25 Oct 2024, 13:12
Posted in Hilfe

by JSchul » 25 Oct 2024, 13:12 » in Hilfe

0 Replies

39041 Views

Last post by JSchul
25 Oct 2024, 13:12
Anyone out there successful in implementing Fail2Ban against Znuny web portal?

Last post by kristiandg « 24 Oct 2024, 19:23
Posted in General

by kristiandg » 24 Oct 2024, 19:23 » in General

0 Replies

62654 Views

Last post by kristiandg
24 Oct 2024, 19:23
JS / make dynamic field mandatory based on selected queue

Last post by edbook « 23 Oct 2024, 13:31
Posted in General

by edbook » 23 Oct 2024, 13:31 » in General

0 Replies

55588 Views

Last post by edbook
23 Oct 2024, 13:31
Trying to get rid of "znuny" path, ended up killing customer.pl but not sure how...

Last post by kristiandg « 23 Oct 2024, 00:20
Posted in Help

by kristiandg » 23 Oct 2024, 00:20 » in Help

0 Replies

34255 Views

Last post by kristiandg
23 Oct 2024, 00:20
LDAP Anbindung - Config.pm

Last post by Manfred89 « 22 Oct 2024, 15:30
Posted in Allgemeines

by Manfred89 » 22 Oct 2024, 15:30 » in Allgemeines

0 Replies

50932 Views

Last post by Manfred89
22 Oct 2024, 15:30
Can a Customer change Services?

Last post by kristiandg « 22 Oct 2024, 03:24
Posted in General

by kristiandg » 22 Oct 2024, 03:24 » in General

0 Replies

55762 Views

Last post by kristiandg
22 Oct 2024, 03:24
OAuth2.0 Token Request landet immer wieder auf der Znuny Login Page

Last post by DBran « 15 Oct 2024, 11:32
Posted in Hilfe

by DBran » 15 Oct 2024, 11:32 » in Hilfe

0 Replies

38580 Views

Last post by DBran
15 Oct 2024, 11:32
Solution time update - custom script or other options

Last post by michalborkowski « 03 Oct 2024, 08:42
Posted in Help

by michalborkowski » 03 Oct 2024, 08:42 » in Help

0 Replies

15942 Views

Last post by michalborkowski
03 Oct 2024, 08:42
OTRS generating duplicate tickets

Last post by kamleshpk « 24 Sep 2024, 15:59
Posted in Help

by kamleshpk » 24 Sep 2024, 15:59 » in Help

0 Replies

16143 Views

Last post by kamleshpk
24 Sep 2024, 15:59
Znuny Ticketnummer erweiterung

Last post by bangert « 20 Sep 2024, 16:31
Posted in Allgemeines

by bangert » 20 Sep 2024, 16:31 » in Allgemeines

0 Replies

53648 Views

Last post by bangert
20 Sep 2024, 16:31
Richtung Interne (domain) Mails + Antwortfunktion funktionieren nicht wie erwartet

Last post by zezinho « 16 Sep 2024, 13:09
Posted in Hilfe

by zezinho » 16 Sep 2024, 13:09 » in Hilfe

0 Replies

20344 Views

Last post by zezinho
16 Sep 2024, 13:09
System configuration settings are not being saved

Last post by chetannagaonkar « 15 Sep 2024, 14:39
Posted in General

by chetannagaonkar » 15 Sep 2024, 14:39 » in General

0 Replies

55893 Views

Last post by chetannagaonkar
15 Sep 2024, 14:39
Comments to Security Advisories

Last post by root « 29 Aug 2024, 19:00
Posted in General

by root » 29 Aug 2024, 19:00 » in General

0 Replies

55547 Views

Last post by root
29 Aug 2024, 19:00
Hinweise zu Security Advisories

Last post by root « 29 Aug 2024, 18:59
Posted in Allgemeines

by root » 29 Aug 2024, 18:59 » in Allgemeines

0 Replies

53650 Views

Last post by root
29 Aug 2024, 18:59
[erledigt] Sicherheitslücken von OTRS auch in Znuny?

Last post by GustavG « 29 Aug 2024, 17:32
Posted in Allgemeines

by GustavG » 29 Aug 2024, 17:32 » in Allgemeines

0 Replies

53147 Views

Last post by GustavG
29 Aug 2024, 17:32

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