Znuny and ((OTRS)) Community Edition

Good question ! I am also looking after the answer.

I am using the OTRS Appliance on Windows 7. I updated OTRS from v4.0.5 to v4.0.6 with the help of OTRS Appliance Manager module. No upgrading instructions to be read on the web interface. Nothing written about TicketCounter.log in release note . I just had a look on upgrading instructions ( from v3....

Did you find a solution to mark articles as unread ?

I saw the mark/unmark function for articles, but I would like that tickets with marked article appears in the dashboard (like unread stars).
Is it possible or not ?

Thanks !

Be careful if you are running OTRS v4.0.5 with autoincrement ticket number. I experienced that TicketCounter.log is reseted during update process from v4.0.5 to new v4.0.6. I noticed it with a new ticket having Ticket# = 00001 instead of 02992. To correct this : Update %OTRS_HOME%/var/log/TicketCoun...

Bonjour, J'utilise OTRS v4.0.5 (Windows Appliance) avec PostgreSQL, mais j'ai également des soucis de base de données. Peut-être cela vous aidera-t-il ? Lors de mes tests avec l'intégration d'OTRS, mon serveur a planté et le serveur de base de données ne voulait pas redémarrer. J'ai donc entrepris u...

I agree with that. But is it possible to offer read-only viewing mode to dynamic fields to other agents ? A good option is to display the dynamic fields values in the ticket view zoom... but even if I can use textarea as dynamic fields, I can't display them as textarea in ticket view zoom. Their val...

Hi, My agents need to have access to all dynamic fields, even if the ticket is locked. And they also need to automatically set the ticket owner to the current agent when the agent update a specific dynamic field. Does somebody know how to do that ? First, I used "RequireLock"=Yes in ViewFr...

Thanks for the answers. I will have a look on it... but my preference goes to the first Linwood's proposal : Exchange server for emails, OTRS server for tickets. For the moment, I have a "Can't connect to exchange.mycompany.com" error. Probably nothing dealing with OTRS configuration. I am...

Hi, I have a quite similar issue : my OTRS server (v4.0.5 with Windows Appliance) was able to connect to gmail server during my tests sessions, but it can't fetch emails on my Exchange server. you can fordwar incoming mails from exchange to OTRS server via smtp instead of pulling them Could you expl...

Thank for your answer. I continued to search around that issue. I found a post about GRANT and resolution with GRANT usage ON SCHEMA public to user . Nothing happend... So I searched back into the database and into my backup SQL file. And I found some mistakes I had made before I restored the databa...

I just tried to add a GenericAgent Job to delete tickets in Junk queue (as described in http://blog.otrs.org/2011/08/04/otrs-tips-tricks-create-a-junk-queue-that-deletes-tickets/comment-page-1/). When I saved the form, I returned on the GenericAgent overview and nothing appears there... My job seems...

I first installed a new OTRS appliance v 4.0.3 on a virtual box hosted by a windows7 PC. After a crash (apache server and postgreSQL server no more starting), I install a brand new OTRS appliance (v4.0.5 with PostgreSQL v8.4.21) on a virtual box hosted on the same Windows7 PC. I tried to restore my ...

I had a similar error message on my windows OTRS Appliance. First, the postgreSQL server didn't start. I tried to reboot the virtual machine, then the apache server and the database server didn't start and I got this type of error. I had to re-install a brand new appliance and try to restore data fr...

Could you explain all the procedure you followed in order to have the application fully restored and running ? I tried to restore my application + database according to script restore.pl but I encountered several errors. Currently my OTRS application is running, my tickets database is OK, but my con...

Strange issue, isn't it ? We are leaving away an old software and starting to use OTRS. My agents have to (weekly and monthly) send reports based upon the tickets created, modified or closed... The reports layouts are based on Access Database : in order to preserve the original database, they duplic...

Thanks for your answer. Before I saw your post, I tried to install proftpd on my OTRS appliance without adding repos in sources.list (using wget and dpkg -i). After tries and manuel readings, I noticed that SSH access is open and SFTP is allowed with some FTP clients such as Filezilla. I can now edi...

No one has encountered the same issue ? For example, I am trying to modify the templates files but it is a little bit 'ugly' using only vi... Is it possible to install a FTP server like proftpd ? Did someone succeed in ? The ODBC access is to manage some exports in .mdb format for archiving purpose.

Hi, I just installed a new OTRS appliance on a Microsoft Windows 7 machine. I use Virtual Box, as described in the installation manual and OTRS is working well. But I wonder if it is possible to have an external access to the database (using ODBC) or the files (using FTP). Thanks ! Egareg JAOUEN

Hi, I posted a message in the french area, but I post it here to. As a new user of OTRS (v4.0.3), I wonder if it is possible to modify the PDF output for stats. I would like to : - change the OTRS logo to our company ou customer one - print the ticket data in a table mode, not in a list mode because...

Bonjour, Nouvel utilisateur d'OTRS (v4.0.3) sur une machine Windows (via OTRS Appliance sur machine virtuelle), je souhaite personnaliser les impressions des stats en PDF pour : - afficher le logo de l'entreprise ou du client et non pas le logo OTRS - afficher les informations des tickets sous forme...