Znuny and ((OTRS)) Community Edition

Giving credential in curl call, it passes through. [root@test-otrs ~]# curl -u Ack_By_OTRS:superguys -v http://hostname/nagios/cgi-bin/cmd.cgi?cmd_typ=34&cmd_mod=2&host=Zabbix&service=SysConntracker&sticky_ack=on&send_notification=on&persistent=on&com_data=201705300600056...

Thanks for your response. When I did curl call from otrs, it looks like credentials issue. I am not sure where it is getting credentials from. [root@test-otrs ~]# curl -v http://xxxxxx/nagios/cgi-bin/cmd.cgi?cmd_typ=34&cmd_mod=2&host=Zabbix&service=SysConntracker&sticky_ack=on&se...

When I try locking the ticket, i get this error, May 30 14:29:07 test-otrs OTRS-CGI-06[39226]: [Error][Kernel::System::Ticket::Event::NagiosAcknowledge::_HTTP][Line:263]: Can't request http://nms.bxi.lan/nagios/cgi-bin/cmd.cgi?cmd_typ=34&cmd_mod=2&host=Zabbix&service=SysConntracker&s...

Thats what I am trying. I have installed OTRS5 and migrated necessary config. This acknowledgement feature is left on OTRS 5.I have already attached my sysconfig from OTRS5. Adding it here as well.

Thanks for responding. The reason why I use note to acknowledge is, we have otrs 3.0.5 which acknowledge the ticket when I add any text to the note. Also I see these field in OTRS 3.0.5 when adding note which I dont see in OTRS5. I think I got confused with two different plugin?

Folks, I have installed OTRS 5.0.18 and getting tickets from Nagios with no issues. Now I am trying to integrate Acknowledgement feature using system monitoring.I have attached my config. When I try to ack from OTRS (adding note) I get his below, Could someone shed light on where I am missing please?

I modified the script to use Priority on few other places too then it started working. Thank you!

I managed to get this working. But I am having one more issue now. The new hook which was added only detecting the ticket state not the priority. From the image below, I see the state "new" was detected and changes the background color but not for the priority "5 very high" prior...

Also I see this in the log, May 24 18:25:11 test-otrs OTRS-CGI-06[42513]: [Error][Kernel::Output::HTML::TicketOverview::Small::new][Line:240]: Module Kernel/System/TicketOverview/Hooks/Priority.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/sh...

Thanks for responding. I have used your template for priority. Added the parameters on sysconfig in a way that new tickets will have different color. But for some reason I don't see that happening. Am I missing anything here?

Ok done, it works fine. Just the last thing: there's a Warning that says "it's not a package verified by otrs", of course, and it's recommended to not use it. Since it is a customer who has only the production environment, and we cannot go wrong, what kind of Security problems we might en...

This should help (even though it's untested): https://gist.github.com/reneeb/4baf3e0979356cfc5a70 Hi , Your package seems interesting. I am in middle of configuring it and having some difficulties. What should I mention in place of "HookLQueues". Key should be the queue name? I am running...

Hi there, After crawling the forum I did find solutions to color the background of a ticket depending on the priority, but I'm looking to change the color depending on the age of the ticket. So basically, if my process ticket is older than 15 minutes, color it in red. I don't want to escalate the t...

All,

I am trying to find a way to highlight the tickets based on priority. I found a forum regarding that but it was said to edit ".dtl file". In OTRS 5s, i don't see any ".dtl" file but ".tt". Could someone give me a hand, please?

Thank you. I see that looks as expected. However, I now see the mail tickets coming normal after I fixed the issue on source end.

Thanks for the response. I have checked the Daemon → Daemon::SchedulerCronTaskManager:: Task which have many tasks where few of them are, Daemon::SchedulerCronTaskManager::Task###FetchMail Daemon::SchedulerCronTaskManager::Task###MailAccountFetch Besides having this task running, I need to manually ...

Folks, I was using OTRS 3 and now installed version 5s in parallel to compare both. In OTRS 5 , I have an issue of ticket getting created automatically. Every time I need to push "Fetchmail" option on "Postmaster-Mail-Account" to see the tickets in their respective queue. Compari...

Hi ALL, Am new to OTRS and this is my first post. So please don't mind if my question sounds trivial. In our environtment, we have nagios integrated with OTRS. Any alarm in Nagios will send notification to oTRS which creates a ticket. The issue am facing is , I couldn't see any ticket generated for ...