Please recreate your topic in english!
Info: http://forums.otrs.org/viewtopic.php?f=2&p=28356#p28356
Closed!
Search found 1976 matches
- 14 Feb 2011, 15:10
- Forum: Developers
- Topic: Unterqueues in Abhängigkeit der Hauptqueue(CustomerFrontend)
- Replies: 3
- Views: 2028
- 08 Feb 2011, 11:25
- Forum: Patches / Modules
- Topic: MySQL Booster (current version: 1.1.4 RC for OTRS 2.4.x)
- Replies: 21
- Views: 82441
Re: MySQL Booster 1.1.0 beta
There are also some infos about this in the otrs bugtracker:
http://bugs.otrs.org/show_bug.cgi?id=4732
http://bugs.otrs.org/show_bug.cgi?id=6063
http://bugs.otrs.org/show_bug.cgi?id=4732
http://bugs.otrs.org/show_bug.cgi?id=6063
- 08 Feb 2011, 11:23
- Forum: Patches / Modules
- Topic: MySQL Booster für 2.4.x V1.0.2 (Bitte Updaten!)
- Replies: 29
- Views: 106824
Re: MySQL Booster für 2.4.x V1.0.2 (Bitte Updaten!)
Because we have a complete english thread now about the mysql booster, we should use this to talk about it. Please use the tew thread: http://forums.otrs.org/viewtopic.php?f=64&t=8062&p=31906#p31906 Because of http://forums.otrs.org/viewtopic.php?f=2&p=28356#p28356 im closing this thread...
- 08 Feb 2011, 11:20
- Forum: Allgemeines
- Topic: Zweites OTRS-Community-Treffen
- Replies: 3
- Views: 4526
Zweites OTRS-Community-Treffen
Zweites OTRS-Community-Treffen In einer Gemeinschaftsaktion von OTRS-Usern aus der Community , der cape IT GmbH und der xxx wird das zweite OTRS-Community-Treffen (OCM 2) am 19. und 20.03.2011 auf den Chemnitzer Linuxtagen (CLT) stattfinden. Das zweitägige Programm besteht aus : Community-Stand an ...
- 07 Feb 2011, 16:47
- Forum: Patches / Modules
- Topic: MySQL Booster für 2.4.x V1.0.2 (Bitte Updaten!)
- Replies: 29
- Views: 106824
Re: MySQL Booster für 2.4.x V1.0.2 (Bitte Updaten!)
No problem, i thougt its to much german text to force translation too 
Maybe a google translation of the doku in a new thread would also fit our needs...
Maybe a google translation of the doku in a new thread would also fit our needs...
- 07 Feb 2011, 11:21
- Forum: Patches / Modules
- Topic: MySQL Booster für 2.4.x V1.0.2 (Bitte Updaten!)
- Replies: 29
- Views: 106824
Re: MySQL Booster für 2.4.x V1.0.2 (Bitte Updaten!)
Please continue this thread in english.
Info: Info: http://forums.otrs.org/viewtopic.php?f=2&p=28356#p28356
Thanks...
Info: Info: http://forums.otrs.org/viewtopic.php?f=2&p=28356#p28356
Thanks...
- 03 Feb 2011, 22:31
- Forum: Developers
- Topic: Kunde mit mehreren Firmen
- Replies: 10
- Views: 6366
Re: Kunde mit mehreren Firmen
Please recreate your topic in english!
Info: http://forums.otrs.org/viewtopic.php?f=2&p=28356#p28356
Closed!
Info: http://forums.otrs.org/viewtopic.php?f=2&p=28356#p28356
Closed!
- 31 Jan 2011, 11:08
- Forum: Help
- Topic: SMTP. mail setup for Exchange 2007
- Replies: 4
- Views: 2659
Re: SMTP. mail setup for Exchange 2007
wrong forum!
moved!
moved!
- 28 Jan 2011, 21:37
- Forum: Help
- Topic: OTRS Customer user (LDAP) w/ Group
- Replies: 1
- Views: 1083
Re: OTRS Customer user (LDAP) w/ Group
development = wrong forum for support requests!
- 28 Jan 2011, 19:05
- Forum: Help
- Topic: Solved: OTRS::ITSM Ticket against a Config Item
- Replies: 2
- Views: 1565
Re: OTRS::ITSM Ticket against a Config Item
Please dont use development forum for support requests!
- 25 Jan 2011, 15:44
- Forum: Patches / Modules
- Topic: Queue Sortierung nach letztem Kundenkontakt (2.4.x/3.0.x)
- Replies: 3
- Views: 53532
Re: Queue Sortierung nach letztem Kundenkontakt (opm)
Please ask your question in english!
Info: http://forums.otrs.org/viewtopic.php?f=2&p=28356#p28356
Thanks!
Info: http://forums.otrs.org/viewtopic.php?f=2&p=28356#p28356
Thanks!
- 21 Jan 2011, 22:28
- Forum: Developers
- Topic: PHP SOAP GET USER DATA
- Replies: 3
- Views: 6623
Re: PHP SOAP GET USER DATA
Just create a new array which is easier to read. I did that some time ago: <?php /* OTRS SOAP */ # otrs soap config $soap_url = "http://localhost/otrs/rpc.pl"; $soap_user = "some_user"; $soap_pass = "some_pass"; // new soap connection to otrs $client = new SoapClient(nu...
- 18 Jan 2011, 16:26
- Forum: Allgemeines
- Topic: 1. Berliner OTRS Stammtisch am 10.2.2011
- Replies: 17
- Views: 6783
Re: 1. Berliner OTRS Stammtisch am 10.2.2011
Also ich werde wohl doch kommen können 
- 18 Jan 2011, 13:52
- Forum: News
- Topic: OTRS 3.0.5 released
- Replies: 0
- Views: 4637
OTRS 3.0.5 released
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.5 Status: Stable IMPORTANT FOR UPGRADING ======================= * From OTRS 3.0.x: Make sure you run =bin/otrs.RebuildConfig.pl= after the upgrade so that the configuration is refreshed. Otherwise the syste...
- 14 Jan 2011, 14:11
- Forum: Developers
- Topic: Формирование отчетов в OTRS 3.0.4. Нужна помощь.
- Replies: 1
- Views: 1569
Re: Формирование отчетов в OTRS 3.0.4. Нужна помощь.
Please recreate your topic in english!
Info: http://forums.otrs.org/viewtopic.php?f=2&p=28356#p28356
Closed!
Info: http://forums.otrs.org/viewtopic.php?f=2&p=28356#p28356
Closed!
- 23 Dec 2010, 21:38
- Forum: Kix4OTRS
- Topic: upgrade für OTRS 3.0?
- Replies: 2
- Views: 51656
Re: upgrade für OTRS 3.0?
This forum is english only now!
Info: http://forums.otrs.org/viewtopic.php?f=2&t=7207
Please create a new thread in english!
Closed.
Info: http://forums.otrs.org/viewtopic.php?f=2&t=7207
Please create a new thread in english!
Closed.
- 23 Dec 2010, 21:36
- Forum: Developers
- Topic: SOAP with perl
- Replies: 9
- Views: 4615
- 23 Dec 2010, 21:35
- Forum: Howtos
- Topic: How to make your own OTRS 2.4 theme - the easy way
- Replies: 2
- Views: 4409
Re: How to make your own OTRS 2.4 theme - the easy way
unfortunately... no.
- 22 Dec 2010, 13:31
- Forum: Allgemeines
- Topic: 1. Berliner OTRS Stammtisch am 10.2.2011
- Replies: 17
- Views: 6783
Re: 1. Berliner OTRS Stammtisch am 10.2.2011
Ist leider mitten in der Woche und daher etwas ungünstig für mich. Könnte man sowas in Zukunft auch mal an nem Wochenende (Samstag) machen? Dann könnte ich gleich das ganze WE in Berlin bleiben. Ansonsten sind 5 Stunden An- und Abfahrt schwer umsetzbar... Wünsche aber trotzdem allen Teilnehmern ein ...
- 22 Dec 2010, 11:01
- Forum: Howtos
- Topic: OTRS 3.0.2 - 3.0.x upgrade information
- Replies: 0
- Views: 5793
OTRS 3.0.2 - 3.0.x upgrade information
[Mod note: This originally was a thread on downloading a vdi. It's way past irrelevant, unavailable, and deleted. The concepts provided by Andre may still be useful. "Overwriting" means extracting the source of a new release over the existing version. Please back up your folder structure ...
- 22 Dec 2010, 10:50
- Forum: Developers
- Topic: Ticket::CustomModule
- Replies: 1
- Views: 1330
Re: Ticket::CustomModule
This forum is english only now!
Info: http://forums.otrs.org/viewtopic.php?f=2&t=7207
Please create a new thread in english!
Closed.
Info: http://forums.otrs.org/viewtopic.php?f=2&t=7207
Please create a new thread in english!
Closed.
- 21 Dec 2010, 12:21
- Forum: Developers
- Topic: Letztes Änderungsdatum im Dashboard anzeigen
- Replies: 15
- Views: 5639
Re: Letztes Änderungsdatum im Dashboard anzeigen
This forum is english only now!
Info: http://forums.otrs.org/viewtopic.php?f=2&t=7207
Please create a new thread in english!
Closed.
Info: http://forums.otrs.org/viewtopic.php?f=2&t=7207
Please create a new thread in english!
Closed.
- 20 Dec 2010, 17:55
- Forum: News
- Topic: Combining development forums to a single english forum
- Replies: 0
- Views: 3629
Combining development forums to a single english forum
Dear OTRS Users & Developers, offering the forums in several languages means involving more users, but also separating them. After reconsidering we concluded that this diversity does more harm than good for the development forums. Nearly all developers speak a little english and we want to use t...
- 20 Dec 2010, 01:39
- Forum: News
- Topic: OTRS 3.0.4 released
- Replies: 0
- Views: 4761
OTRS 3.0.4 released
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.4 Status: Stable IMPORTANT FOR UPGRADING ==================== >From OTRS 3.0.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may ...
- 13 Dec 2010, 14:15
- Forum: General
- Topic: OTRS Roadmap
- Replies: 1
- Views: 2142
- 30 Nov 2010, 11:37
- Forum: News
- Topic: OTRS 3.0.3 released
- Replies: 0
- Views: 4529
OTRS 3.0.3 released
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.3 Status: Stable IMPORTANT FOR UPGRADING: ======================== >From OTRS 3.0.x: *Make sure you run bin/otrs.RebuildConfig.pl after upgrading so that the configuration is refreshed. Otherwise the system ...
- 17 Nov 2010, 15:21
- Forum: News
- Topic: OTRS 3.0.2 released
- Replies: 0
- Views: 2978
OTRS 3.0.2 released
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.2 Status: Stable SUPPORTED ENCODING: =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any ...
- 16 Nov 2010, 11:33
- Forum: Allgemeines
- Topic: OTRS 2.4 Fork?
- Replies: 37
- Views: 13942
Re: OTRS 2.4 Fork?
Dann ließ bitte den kompletten Thread + verlinkter Bugreports.ferrosti wrote:Ich weiß gar nicht wo ihr das Problem seht?
Wenn ich für meine gewöhnten Workflows in 3.0 mehr Zeit benötige als in 2.4, ist das nun mal ein Rückschritt.
- 15 Nov 2010, 20:32
- Forum: Hilfe
- Topic: ArchiveSystem in 3.0?
- Replies: 2
- Views: 1085
- 15 Nov 2010, 20:00
- Forum: Allgemeines
- Topic: OTRS 3.0 / FAQ Modul
- Replies: 5
- Views: 3552
Re: OTRS 3.0 / FAQ Modul
http://www.otrs.org/news/2010/release-calendar-otrs3/ We're glad to announce the updated release calendar for OTRS 3 and the ITSM modules for the 3.x platform. OTRS 3 has been in beta since August 2nd and a lot of work has been done during the beta period to iron out issues. In fact, it's gone so we...
- 15 Nov 2010, 15:20
- Forum: Howto's
- Topic: Asterisk Click2Dial Link in CustomerInfo Bereich erstellen
- Replies: 8
- Views: 88198
Re: Asterisk Click2Dial Link in CustomerInfo Bereich erstell
Habe dem Click2dial.pl Script nun noch eine kleine Anpassung spendiert, die es erlaubt über das Script auch interne VOIP Telefonate mit anderen Asterisk Accounts zu initiieren, indem der Dialpräfix gelöscht wird. Einen Anruf auf einer internen Nummer kann man dann über den Aufruf folgender Url erled...
- 15 Nov 2010, 13:28
- Forum: Hilfe
- Topic: ArchiveSystem in 3.0?
- Replies: 2
- Views: 1085
ArchiveSystem in 3.0?
In OTRS 3.0 ist ja nun in der Sysconfig unter Ticket::ArchiveSystem ein Archivsystem verfügbar. Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search. Leider geht...
- 15 Nov 2010, 13:24
- Forum: Developers
- Topic: How to use OTRS API's
- Replies: 5
- Views: 3194
- 15 Nov 2010, 11:59
- Forum: Allgemeines
- Topic: OTRS 2.4 Fork?
- Replies: 37
- Views: 13942
Re: OTRS 2.4 Fork?
Also wie der Text aus dem 3.0.1 Release Note zustande kommt würde mich jetzt mal interessieren? :mrgreen: You will benefit from quicker access to relevant informations, a higher transparency and increased efficiency in your daily work. OTRS Help Desk 3.0 was designed based on a huge variety of inter...
- 15 Nov 2010, 11:37
- Forum: News
- Topic: OTRS 3.0.1 released
- Replies: 0
- Views: 3770
OTRS 3.0.1 released
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.1 Status: Stable The Time has come to welcome a brand new generation of the worlds leading Open Source OTRS Help Desk solution. The new major release of OTRS Help Desk 3.0 comes with a brand new graphical us...
- 13 Nov 2010, 16:43
- Forum: Help
- Topic: attach a file to the ticket via soap
- Replies: 2
- Views: 1352
Re: attach a file to the ticket via soap
A PHP Soap Example: http://wiki.otrs.org/index.php?title=Cr ... HP_via_RPC
See also docs: http://dev.otrs.org/2.4/
See also docs: http://dev.otrs.org/2.4/
- 13 Nov 2010, 16:35
- Forum: Developers
- Topic: Attachments via SOAP
- Replies: 22
- Views: 24757
Re: Attachments via SOAP
Maybe it would help if you post your code...
- 09 Nov 2010, 11:50
- Forum: News
- Topic: OTRS 3.0.0 Beta 7 released
- Replies: 0
- Views: 4167
OTRS 3.0.0 Beta 7 released
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.0 beta7 Status: Beta Feature List: http://lists.otrs.org/pipermail/announce/2010/000133.html SUPPORTED ENCODING: =================== * The default internal character set of OTRS was changed to UTF-8. Please ...
- 04 Nov 2010, 14:25
- Forum: Allgemeines
- Topic: Verbesserungen an OTRS für Poweruser
- Replies: 20
- Views: 10327
Re: Verbesserungen an OTRS für Poweruser
Nein, du siehst das nicht als einziger so. Bei uns in der Firma ist die Stimmung gleich. Wir schwanken inzwischen zwischen einem kompletten Systemwechsel und einem Fork. Es hat sich zwar etwas gebessert (z.B. das Slim Design), aber uns reichen die Änderungen noch nicht. Ich glaube inzwischen auch ni...
- 02 Nov 2010, 17:13
- Forum: Help
- Topic: How to disable the 'submit' button in customer.pl
- Replies: 8
- Views: 3699
Re: How to disable the 'submit' button in customer.pl
Hello, I am using OTRS 2.4.7 on windows and like to disable the submit button once customer user hit submit button once. I came across where customer users are pressing submit button more than once without realizing that they press 4 time the submit button. I like to disable the 'Submit' button so ...
- 27 Oct 2010, 12:55
- Forum: News
- Topic: OTRS Security Advisory 2010-03: OTRS 2.4.9 released
- Replies: 0
- Views: 3203
OTRS Security Advisory 2010-03: OTRS 2.4.9 released
Dear Community Members, ++++++++++ OTRS Security Advisory 2010-03 OTRS 2.4.9 ++++++++++ Release: OTRS 2.4.9 Status: stable Code Name: Aitutaki Beach SECURITY FIXES: =============== --------------------------------------------------------------- OTRS Security Advisory 2010-03 <security@otrs.org> ----...
- 27 Oct 2010, 12:54
- Forum: News
- Topic: OTRS 3.0.0 Beta 6 released
- Replies: 0
- Views: 3238
OTRS 3.0.0 Beta 6 released
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ >Due to some adjustments please skip the previous announcement< Release: OTRS Help Desk 3.0.0 beta6 Status: Beta Feature List: http://lists.otrs.org/pipermail/announce/2010/000133.html SUPPORTED ENCODING: =================== * The defa...
- 12 Oct 2010, 15:44
- Forum: News
- Topic: OTRS 3.0.0 Beta 5 released
- Replies: 0
- Views: 3349
OTRS 3.0.0 Beta 5 released
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.0 beta5 Status: Beta Feature List: http://lists.otrs.org/pipermail/announce/2010/000133.html ENHANCEMENTS: ============ * Big improvements to TicketZoom rendering performance. * Updated Ukrainian translation...
- 07 Oct 2010, 10:49
- Forum: Hilfe
- Topic: Skin oder Theme? OTRS3.0
- Replies: 5
- Views: 2450
Re: Skin oder Theme? OTRS3.0
Deine genannten Anleitung gilt für Version 2.0 nicht 3.0. Sieht man doch schon im Link.
- 04 Oct 2010, 21:12
- Forum: Developers
- Topic: OTRS-Daten mit SOAP::Lite übermitteln
- Replies: 6
- Views: 3789
Re: OTRS-Daten mit SOAP::Lite übermitteln
Weil du über die Map Links im Customer Info Bereich eines Tickets erstellen kannst, ohne den OTRS Quellcode selbst anpassen zu müssen.
Den zusätzlichen Text könntest du ja vorher als Notiz anlegen, und dann vom Soap Script auslesen lassen...
Den zusätzlichen Text könntest du ja vorher als Notiz anlegen, und dann vom Soap Script auslesen lassen...
- 04 Oct 2010, 15:40
- Forum: Developers
- Topic: OTRS-Daten mit SOAP::Lite übermitteln
- Replies: 6
- Views: 3789
Re: OTRS-Daten mit SOAP::Lite übermitteln
Ich würde dafür gar nichts am OTRS patchen. Einen Link mit der TicketID kannst du einfach im Customer Info Bereich anlegen, indem du die Customer Map in der Config.pm anpasst. Den Link selbst kannst du dann in jeder beliebigen Programmiersprache (Perl/PHP/...) anlegen und dir dort über SOAP die rest...
- 01 Oct 2010, 13:29
- Forum: Patches / Modules
- Topic: MySQL Booster für 2.4.x V1.0.2 (Bitte Updaten!)
- Replies: 29
- Views: 106824
- 01 Oct 2010, 09:52
- Forum: Patches / Modules
- Topic: MySQL Booster für 2.4.x V1.0.2 (Bitte Updaten!)
- Replies: 29
- Views: 106824
Re: MySQL Booster für 2.4.x (beta)
Ich geb die Info auch mal im Bugreport weiter...
- 30 Sep 2010, 18:40
- Forum: Patches / Modules
- Topic: MySQL Booster für 2.4.x V1.0.2 (Bitte Updaten!)
- Replies: 29
- Views: 106824
Re: MySQL Booster für 2.4.x (beta)
Hmmm... In meinem MySQL Slow Log tauchen immer noch LOWER Einträge auf. Z.B.: SELECT DISTINCT st.id, st.tn, st.create_time_unix FROM ticket st, queue sq WHERE sq.id = st.queue_id AND sq.group_id IN (5, 7, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 33, 34, 41, 48, 52, 53, 57) AND ( LOWER(st.customer_id)...
- 30 Sep 2010, 18:15
- Forum: Patches / Modules
- Topic: MySQL Booster für 2.4.x V1.0.2 (Bitte Updaten!)
- Replies: 29
- Views: 106824
Re: MySQL Booster für 2.4.x (beta)
Habs gerade ausprobieren wollen.
Warum wird "FAQ 1.6.0" benötigt?
Sicher nur ein Copy & Paste Fehler, oder?
Hab mal
aus dem XML entfernt. Dann geht die Installation...
Warum wird "FAQ 1.6.0" benötigt?
Sicher nur ein Copy & Paste Fehler, oder?
Hab mal
Code: Select all
<PackageRequired Version="1.6.0">FAQ</PackageRequired>