Znuny and ((OTRS)) Community Edition

skullz

i dint think it has that greater or lower..only exact value..
however you can send multi value to the parameter using array.

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CustomerEndDate     => [ "2023-04-12", "2023-04-11" ]

skullz

1. The daemon email receiver Daemon::SchedulerTaskWorker::NotificationRecipientEmail 2. Usually this about email fetching or sending..i would execute this manually 1st MailAccountFetch / MailQueueSend using --force and --debug param.. 2. I would stop the daemon first..then check if there is some old...

skullz

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re-execute the migration script

skullz

then try to use 'assigned' instead of open

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bin/otrs.Console.pl Admin::Config::Update --setting-name Ticket::Frontend::AgentTicketNoteToLinkedTicket###StateDefault --value assigned

then reexecute the migration script
or follow KaiHerlemann recommendation

skullz

I guess your side determine escalate as 'ticket new/open more than X days' ? System Configuration > DashboardBackend###0110-TicketEscalation at the Attributes StateType=open;StateType=new;TicketCreateTimeOlderMinutes=144000; save and deploy the config. This will use existing ticket escalation dashbo...

skullz

Nothing to worry about the new files..its a new features integrated in 6.5.

how about this? what the response ?

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bin/otrs.Console.pl Admin::Config::Read --setting-name Ticket::Frontend::AgentTicketPhone###StateDefault

skullz

Do you try running the config update as latest giacomo post?

skullz

If you are already on 7.0.x, straight away jump to latest patch release..

skullz

1. No that i know of..perhaps you can request a feature https://github.com/znuny/znuny-feature-requests 2. Not available. You may set '-' as key and value at dynamic field dropdown setting. 3. By user, i guess you means customer user. a) You can map additional attributes from AD. Check you Kernel/Co...

skullz

There is a limit on it..

https://github.com/znuny/OTRSMasterSlav ... ve.pm#L315.

skullz

to improve visibility of the Notice, you can change the color

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--alert-notice-bg-color

https://github.com/znuny/Znuny/issues/449

skullz

But why over 100 customer user does not have problem with the mapping "CustomerID => 'mail',", but a few one have?

1. I would check the mail field in the AD for these user..is it empty?

2. Then, perhaps

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- CustomerID => 'mail',
+ CustomerID => 'OTRSCustomerID',

skullz

1. Why not just use mail as customer id?

2. And from the config, not sure this correct or not.

One point to mail, another point to OTRSCustomerID

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CustomerID => 'mail',

[ 'UserCustomerID', 'CustomerID', 'OTRSCustomerID', 0, 1, 'var', '', 0 ],

skullz

After owner set, try to set ticket history also..

i wrote some module almost like this some time ago

https://github.com/mo-azfar/OTRS-Ticket ... on.pm#L181

skullz

Did you perform

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scripts/MigrateToZnuny7_0.pl

As per https://doc.znuny.org/znuny/releases/in ... e-7.0.html

skullz

Why not disabled the note creation upon ticket owner update?

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Ticket::Frontend::AgentTicketOwner###Note

skullz

If you not using SMIME, turn it off first..
best way reset all of it (SMIME setting) to default

smime.png

dont forget to deploy the config afterwards

skullz

by default, only 4000 ticket will be effected per generic agent execution.

you may check System Configuration > Ticket::GenericAgentRunLimit

skullz

Admin > Dynamic Fields > Change > Select your desire input type.

Add them to Admin > System Configuration > ITSMChange::Frontend::AgentITSMChangeAdd###DynamicFields

skullz

Admin > System Configuration..you then can search for it

skullz

Some others faced this..
Look like you have to update the JS

viewtopic.php?f=62&t=43717

skullz

are sure you are upgrading to 6.5.3 ?
the error look like same as reported issue https://github.com/znuny/Znuny/issues/455 ,
however its fixed in 6.5.3..

skullz

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otrs > /opt/otrs/bin/otrs.Console.pl Maint::Email::MailQueue

There is option to delete the specific (filter) communication that still within the queue...
good luck

skullz

Admin > Queues > QUEUE_NAME > Follow-up Option

skullz

1. When scheduler error happening, mail is send to root@localhost.. To change it to valid email, check System Configuration > Daemon::SchedulerTaskWorker::NotificationRecipientEmail 2. As root state, im also had no issue with Process after several upgrade.. by the way, check all the Transition back ...

skullz

https://cve.mitre.org/cgi-bin/cvename.c ... 2019-11500

This is perhaps Dovecot issue that installed within the server

skullz

viewtopic.php?p=172324#p172324

skullz

i guess you are using source method..
as long migration completed, no problem..

skullz

Great you figure it out..
Do you have 3rd party addon installed?
Something regarding customer user?

I dont think RS_AdminCustomerUser is part of the default znuny / otrs

skullz

This weird already..perhaps somebody else can help more..
Or untill somebody encounter or replicate this..

skullz

System log?

skullz

tupson wrote: ↑13 Apr 2023, 17:28 No, that setting is only disabling a requirement of adding a "Note."

This addition is looking for a new subject and article to these changes. See below:

how about Ticket::Frontend::AgentTicketOwner###Note

skullz

Ahhh forget something lol..

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ls -l /opt/otrs/Kernel/Output/HTML/Dashboard/TicketGeneric.pm*
ls -l /opt/otrs/Kernel/System/Service*

There is rare case where the file is from old version (if using rpm)

This is just my guess though..try it first, and see what came up

skullz

Try this 1st

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/opt/otrs/Kernel/Output/HTML/Dashboard/TicketGeneric.pm*

the file date should at least the latest one.

skullz

To check, as otrs user, bin/otrs.Console.pl Admin::Config::Read --setting-name Ticket::Frontend::AgentTicketNoteToLinkedTicket###StateDefault To update as otrs user, bin/otrs.Console.pl Admin::Config::Update --setting-name Ticket::Frontend::AgentTicketNoteToLinkedTicket###StateDefault TICKET_STATE_N...

skullz

Im not yet on 7 but in v6, you can turn off this mandatory note via System Configuration > Ticket::Frontend::AgentTicketOwner###NoteMandatory

Do check if the same available

skullz

Can you check value of

Ticket::Frontend::AgentTicketNoteToLinkedTicket###LinkedTicketStateDefault

skullz

not sure, however no need for that..at least in my system. And based on 1st post, the repo version 6 instead of 6x.. Alternatively, you may update manually via console **this for bundle itsm shell > su -m otrs -c "/opt/otrs/bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/...

skullz

it 6x, for all 6.1 -> 6.5

https://download.znuny.org/releases/itsm/bundle6x/
https://download.znuny.org/releases/itsm/packages6x/

https://download.znuny.org/releases/its ... x/otrs.xml

skullz

If you using /opt/znuny with znuny script alias, try to copy over the new apache httpd config..
since 6.5.x still point to /opt/otrs directory and otrs alias

skullz

Reinstall the addon, in this case ITSM

viewtopic.php?p=176787#p176787

skullz

Last time i had this issue is regarding non compatible cpan module DateTIme::TimeZone..

downgrading to the lower version / updating to latest version solved the issue..

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cpanm DateTime::TimeZone@version_number

https://metacpan.org/pod/DateTime::TimeZone

skullz

hi do you previously installed any 3rd party addon?

viewtopic.php?f=53&t=41608

skullz

Its totally the same currently.

https://doc.znuny.org/manual/releases/i ... e-6.4.html

skullz

Check 1st which additional storage directory is added to.
By default, otrs and db is under /root directory

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df -lha

skullz

By default, its hardcoded based in Stats title, etc.. https://github.com/znuny/Znuny/blob/944dda4cd387724bdbc1119c49f549742a4bdee6/Kernel/System/Console/Command/Maint/Stats/Generate.pm#L439 You may tinkering around at AddOption (add mail-subject option), and then point EmailSend api (subject) to tak...

skullz

i kind of wrote these few years back while running 6.0..try it yourself either it fit your needs.. good luck SELECT CONCAT_WS(' ', u.first_name,u.last_name) AS OWNER_NAME, t.tn AS OTRS_TICKET_NUMBER, t.title AS TITLE, q.name AS 'QUEUE', t.create_time AS OPEN_TIME, CASE WHEN th.history_type_id IN ('1...

skullz

It supposed to be token_config_id

https://github.com/znuny/Znuny/blob/242 ... les.pm#L89

skullz

check the configuration for login logo..
additionally, try to clear your browser cache

skullz

Then, I would check the ticket notification..
Receiver / ticket tag

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