Znuny and ((OTRS)) Community Edition

Cambiar de propietario sirve para las funciones de locking y unlocking de tickets. Cuando yo soy el propietario del ticket, solamente yo puedo trabajar sobre el, impidiendo asi la duplicacion de trabajo o darle dos respuestas incorrectas a un solo usuario.

is there any way I could show the ticket owner on the dashlet? That would be awesome. Had a quick look at this - you can show the login id of the ticket owner very easily, by creating a custom AgentDashboardTicketGeneric.dtl for your theme and then adding the following in the ContentLargeTicketGene...

appreciate the help. By save them do you mean as a search template? I just checked it and might be enough for me. Thank you for the answer. By the way, could I change the name of OTRS? I mean, I would like my customers to read a different name for the software on the explorer header and other cosmet...

is there any way I could show the ticket owner on the dashlet? That would be awesome.

1.- hola, si te vas en la parte de administrar a la opcion respuestas, ahi podes definir la respuesta automatica que querras. Una vez creada, te vas a donde dice respuestas<->colas para asignar tus respuestas a las colas deseadas. 2.- Para lo de colocar el logo supongo que se deberia poder, ya que e...

Hello guys, we have way too many customers in our company so we decided to enabled the statistics module for them. Is there any way I can do this? I want them to be able to get statistics only for their company. Thank you.

podrias revisar si el ticket fue escalado o no. Cuando el ticket se escala es porque no se cumplio con el SLA vendido al cliente.

I'm guessing there is no way to do this? if that's the case darn it I was rating this software 5 stars so far. Another question, is there a way to change the granularity of the working hours to half an hour? for Instance, my company works from 8:30 to 12:30 so it would be awesome if I could set thos...

appreciate the tip. Thanks.

how about with otrs 3.02?

Si no me equivoco eso es correcto, y el paquete ITSM 3 para la version OTRS 3 sale en marzo.

Hello guys, I made my own custom dashlet so I can show all the tickets in a queue. It all works fine, but I want to add a field to the dashlet (to show the current owner of the ticket). here is my dashlet code <ConfigItem Name="DashboardBackend###0620-TicketColaPrincipal" Required="0&...

Hello guys, congratulations on the amazing software and kudos to the community because it seems to be awesome. So basically this is what I'm trying to do: Have a main queue (like raw) where all the tickets arrive. Add two subqueues to the main one (let's call them network and hardware support). The ...