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Porque todos los tickets se asignan a ADMIN OTRS?

Last post by maquintero « 10 Dec 2020, 23:57
Replies: 3
by jossuahe » 31 Oct 2016, 16:01

3 Replies

2246 Views

Last post by maquintero
10 Dec 2020, 23:57
Agent out of office info in ticketnotification

Last post by cbg « 19 Aug 2020, 13:02

by cbg » 19 Aug 2020, 13:02

0 Replies

1077 Views

Last post by cbg
19 Aug 2020, 13:02
Habilitar Split Ticket?[Resuelto]

Last post by Huberlandio « 15 Jul 2020, 16:44
Replies: 3
by jamartinezu » 04 Oct 2016, 21:16

3 Replies

1751 Views

Last post by Huberlandio
15 Jul 2020, 16:44
[SOLUCIONADO] Oculta carpeta OTRS

Last post by klausneil « 02 Jul 2020, 19:02
Replies: 1
by klausneil » 05 May 2020, 22:44

1 Replies

661 Views

Last post by klausneil
02 Jul 2020, 19:02
Agregar campo al formulario de Registro de Clientes

Last post by vincent47 « 12 May 2020, 17:18
Replies: 3
by carlosmagno » 28 Nov 2017, 20:29

3 Replies

19265 Views

Last post by vincent47
12 May 2020, 17:18
El envio de correos a traves de OTRS no funciona

Last post by klausneil « 22 Apr 2020, 00:18
Replies: 5
by badrider306 » 13 Jan 2020, 20:16

5 Replies

720 Views

Last post by klausneil
22 Apr 2020, 00:18
Email de Salida para Ticket# traduccion

Last post by drodralv « 16 Apr 2020, 14:15

by drodralv » 16 Apr 2020, 14:15

0 Replies

845 Views

Last post by drodralv
16 Apr 2020, 14:15
Software Development Services

Last post by Prajaktaa « 20 Jan 2020, 09:04

by Prajaktaa » 20 Jan 2020, 09:04

0 Replies

1356 Views

Last post by Prajaktaa
20 Jan 2020, 09:04
Mensaje fuera de horario

Last post by kayll « 15 Jan 2020, 20:45

by kayll » 15 Jan 2020, 20:45

0 Replies

916 Views

Last post by kayll
15 Jan 2020, 20:45
Mantener formato de OTRS en notificación externa

Last post by drodralv « 24 Oct 2019, 10:03

by drodralv » 24 Oct 2019, 10:03

0 Replies

1480 Views

Last post by drodralv
24 Oct 2019, 10:03
Servicios Web usando Community 6?

Last post by drodralv « 08 Oct 2019, 09:54
Replies: 4
by drodralv » 07 Oct 2019, 10:21

4 Replies

1039 Views

Last post by drodralv
08 Oct 2019, 09:54
Problema correos llegan como SPAM

Last post by klausneil « 26 Sep 2019, 23:28
Replies: 3
by aalzola » 29 Nov 2018, 18:47

3 Replies

3398 Views

Last post by klausneil
26 Sep 2019, 23:28
OTRS-ICINGA2 integración

Last post by imes « 25 Sep 2019, 10:46
Replies: 1
by imes » 19 Sep 2019, 16:01

1 Replies

710 Views

Last post by imes
25 Sep 2019, 10:46
Visualización de tickets

Last post by evillegas « 08 Aug 2019, 18:19
Replies: 1
by demorgar » 26 Jul 2019, 11:30

1 Replies

1138 Views

Last post by evillegas
08 Aug 2019, 18:19
Agregar campos a estadísticas

Last post by josevillal « 19 Jul 2019, 00:58

by josevillal » 19 Jul 2019, 00:58

0 Replies

1344 Views

Last post by josevillal
19 Jul 2019, 00:58
Tildes en letras y reportes Ãº Ã¼ Ã Ã©

Last post by Mirandali « 25 Jun 2019, 15:50
Replies: 2
by evillegas » 03 Apr 2019, 16:09

2 Replies

2486 Views

Last post by Mirandali
25 Jun 2019, 15:50
Como actualizar las versiones... en 6.0...

Last post by evillegas « 19 Jun 2019, 00:37
Replies: 6
by evillegas » 27 Feb 2019, 21:21

6 Replies

1992 Views

Last post by evillegas
19 Jun 2019, 00:37
[SOLUCIONADO]ACL para servicios a determinadas colas.

Last post by fcasal « 18 Jun 2019, 07:06
Replies: 3
by evillegas » 14 Jun 2019, 19:40

3 Replies

1247 Views

Last post by fcasal
18 Jun 2019, 07:06
Agregar 2 colas a un ticket, es posible?

Last post by evillegas « 11 Jun 2019, 16:06
Replies: 2
by evillegas » 07 Jun 2019, 18:11

2 Replies

1020 Views

Last post by evillegas
11 Jun 2019, 16:06
Problema con notificación acerca de Follow-Up

Last post by fcasal « 30 May 2019, 06:16
Replies: 1
by vpena » 22 May 2019, 12:43

1 Replies

921 Views

Last post by fcasal
30 May 2019, 06:16
Rechazar mails de usuarios que no tienen un servicio

Last post by fcasal « 13 May 2019, 15:53
Replies: 1
by vinualec » 10 May 2019, 21:36

1 Replies

940 Views

Last post by fcasal
13 May 2019, 15:53
Customer ticket search

Last post by fcasal « 29 Mar 2019, 12:32
Replies: 1
by splicelid » 28 Mar 2019, 13:57

1 Replies

1096 Views

Last post by fcasal
29 Mar 2019, 12:32
[SOLUCIONADO] Elegir el servicio siendo Agente

Last post by aalzola « 29 Mar 2019, 09:32
Replies: 1
by aalzola » 26 Mar 2019, 14:15

1 Replies

1107 Views

Last post by aalzola
29 Mar 2019, 09:32
Notificación de ticket resuelto... no llega en el mismo hilo de correos

Last post by evillegas « 22 Mar 2019, 23:34

by evillegas » 22 Mar 2019, 23:34

0 Replies

1645 Views

Last post by evillegas
22 Mar 2019, 23:34
Notificaciones ticket cambio de cola

Last post by fcasal « 01 Mar 2019, 17:46
Replies: 5
by aalzola » 26 Feb 2019, 09:37

5 Replies

1404 Views

Last post by fcasal
01 Mar 2019, 17:46
Modificiar los colores de OTRS

Last post by klausneil « 06 Feb 2019, 05:21
Replies: 3
by evillegas » 04 Sep 2018, 18:47

3 Replies

12850 Views

Last post by klausneil
06 Feb 2019, 05:21
Agregar campo dinámico en Calendario

Last post by jgregov « 05 Feb 2019, 19:09

by jgregov » 05 Feb 2019, 19:09

0 Replies

1568 Views

Last post by jgregov
05 Feb 2019, 19:09
LOGOUT

Last post by fcasal « 03 Feb 2019, 10:59
Replies: 3
by reparacionsp » 23 Jan 2019, 12:33

3 Replies

8345 Views

Last post by fcasal
03 Feb 2019, 10:59
Tickets no llegan a correos internos (exchange)

Last post by aalzola « 28 Jan 2019, 18:26
Replies: 3
by aalzola » 14 Jan 2019, 18:03

3 Replies

2506 Views

Last post by aalzola
28 Jan 2019, 18:26
Pierde conexión y descarga index.pl vacío

Last post by klausneil « 21 Jan 2019, 17:17
Replies: 2
by evillegas » 06 Dec 2018, 16:06

2 Replies

3037 Views

Last post by klausneil
21 Jan 2019, 17:17
Respusta Automatica para otra cuenta de correo...

Last post by klausneil « 17 Jan 2019, 16:54
Replies: 1
by evillegas » 02 Jan 2019, 21:20

1 Replies

13031 Views

Last post by klausneil
17 Jan 2019, 16:54
2 servidores LDAP

Last post by jamartinezu « 16 Jan 2019, 01:14

by jamartinezu » 16 Jan 2019, 01:14

0 Replies

1887 Views

Last post by jamartinezu
16 Jan 2019, 01:14
Error en actualización

Last post by cfreire « 21 Dec 2018, 20:20
Replies: 3
by cfreire » 21 Dec 2018, 16:45

3 Replies

2767 Views

Last post by cfreire
21 Dec 2018, 20:20
Notificacion no llega a agente

Last post by aalzola « 13 Dec 2018, 17:46
Replies: 6
by aalzola » 10 Dec 2018, 18:58

6 Replies

3785 Views

Last post by aalzola
13 Dec 2018, 17:46
Mover a cola dependiendo el horario... Se puede?

Last post by fcasal « 01 Dec 2018, 09:00
Replies: 1
by evillegas » 27 Nov 2018, 18:31

1 Replies

2459 Views

Last post by fcasal
01 Dec 2018, 09:00
Crear nuevas acciones "personalizadas"

Last post by aalzola « 29 Nov 2018, 18:48
Replies: 1
by iclaude » 20 Nov 2018, 09:17

1 Replies

3048 Views

Last post by aalzola
29 Nov 2018, 18:48
Emails pendientes en Communication Log

Last post by fcasal « 20 Nov 2018, 06:20
Replies: 3
by ddelgadillo » 30 Jul 2018, 19:14

3 Replies

3061 Views

Last post by fcasal
20 Nov 2018, 06:20
Eliminar tickets y agentes OTRS 6 (SOLVENTADO)

Last post by fcasal « 15 Nov 2018, 07:27
Replies: 5
by jemilio » 13 Nov 2018, 17:44

5 Replies

3846 Views

Last post by fcasal
15 Nov 2018, 07:27
Error en permisos de cliente y grupo...

Last post by evillegas « 14 Nov 2018, 18:20

by evillegas » 14 Nov 2018, 18:20

0 Replies

2748 Views

Last post by evillegas
14 Nov 2018, 18:20
[SOLUCIONADO ]ERROR INSTALANDO OTRS

Last post by aalzola « 08 Nov 2018, 16:53
Replies: 14
by aalzola » 28 Aug 2018, 12:16

14 Replies

4745 Views

Last post by aalzola
08 Nov 2018, 16:53
Tickets pendientes de recordatorio

Last post by Juan « 28 Sep 2018, 10:36
Replies: 5
by Juan » 31 May 2018, 09:29

5 Replies

10544 Views

Last post by Juan
28 Sep 2018, 10:36
Excesiva lentitud

Last post by Juan « 28 Sep 2018, 09:59
Replies: 2
by Juan » 31 May 2018, 09:43

2 Replies

6774 Views

Last post by Juan
28 Sep 2018, 09:59
Ticket con auto close no funciona...

Last post by evillegas « 27 Sep 2018, 19:13

by evillegas » 27 Sep 2018, 19:13

0 Replies

2515 Views

Last post by evillegas
27 Sep 2018, 19:13
Filtros de correo... Como funcionan?

Last post by marcosaurelio « 25 Sep 2018, 04:24
Replies: 4
by evillegas » 21 Sep 2018, 16:33

4 Replies

3138 Views

Last post by marcosaurelio
25 Sep 2018, 04:24
Crear más de un departamento en el mismo ambiente de OTRS

Last post by andrea178 « 20 Sep 2018, 15:33
Replies: 3
by andrea178 » 20 Aug 2018, 14:31

3 Replies

2796 Views

Last post by andrea178
20 Sep 2018, 15:33
Plantillas para la Interfaz del Cliente

Last post by geo585 « 19 Sep 2018, 18:16

by geo585 » 19 Sep 2018, 18:16

0 Replies

2492 Views

Last post by geo585
19 Sep 2018, 18:16
Configurar Campos en el Customer Interface

Last post by geo585 « 19 Sep 2018, 16:24
Replies: 2
by geo585 » 12 Sep 2018, 15:17

2 Replies

2712 Views

Last post by geo585
19 Sep 2018, 16:24
Editar o configurar campos de OTRS

Last post by geo585 « 12 Sep 2018, 14:41

by geo585 » 12 Sep 2018, 14:41

0 Replies

9683 Views

Last post by geo585
12 Sep 2018, 14:41
Se puede habilitar que el agente elija el tipo de servicio??

Last post by evillegas « 31 Aug 2018, 16:03
Replies: 5
by evillegas » 29 Aug 2018, 17:36

5 Replies

2943 Views

Last post by evillegas
31 Aug 2018, 16:03
Reducir el tiempo de 10 minutos a 1 minuto

Last post by evillegas « 27 Aug 2018, 19:42
Replies: 3
by evillegas » 16 Aug 2018, 16:06

3 Replies

3391 Views

Last post by evillegas
27 Aug 2018, 19:42

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