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Notificacion no llega a agente

Last post by aalzola « 13 Dec 2018, 17:46
Replies: 6
by aalzola » 10 Dec 2018, 18:58

6 Replies

17736 Views

Last post by aalzola
13 Dec 2018, 17:46
Mover a cola dependiendo el horario... Se puede?

Last post by fcasal « 01 Dec 2018, 09:00
Replies: 1
by evillegas » 27 Nov 2018, 18:31

1 Replies

9806 Views

Last post by fcasal
01 Dec 2018, 09:00
Crear nuevas acciones "personalizadas"

Last post by aalzola « 29 Nov 2018, 18:48
Replies: 1
by iclaude » 20 Nov 2018, 09:17

1 Replies

8007 Views

Last post by aalzola
29 Nov 2018, 18:48
Emails pendientes en Communication Log

Last post by fcasal « 20 Nov 2018, 06:20
Replies: 3
by ddelgadillo » 30 Jul 2018, 19:14

3 Replies

10496 Views

Last post by fcasal
20 Nov 2018, 06:20
Eliminar tickets y agentes OTRS 6 (SOLVENTADO)

Last post by fcasal « 15 Nov 2018, 07:27
Replies: 5
by jemilio » 13 Nov 2018, 17:44

5 Replies

11943 Views

Last post by fcasal
15 Nov 2018, 07:27
Error en permisos de cliente y grupo...

Last post by evillegas « 14 Nov 2018, 18:20

by evillegas » 14 Nov 2018, 18:20

0 Replies

7682 Views

Last post by evillegas
14 Nov 2018, 18:20
[SOLUCIONADO ]ERROR INSTALANDO OTRS

Last post by aalzola « 08 Nov 2018, 16:53
Replies: 14
by aalzola » 28 Aug 2018, 12:16

14 Replies

17955 Views

Last post by aalzola
08 Nov 2018, 16:53
Tickets pendientes de recordatorio

Last post by Juan « 28 Sep 2018, 10:36
Replies: 5
by Juan » 31 May 2018, 09:29

5 Replies

23183 Views

Last post by Juan
28 Sep 2018, 10:36
Excesiva lentitud

Last post by Juan « 28 Sep 2018, 09:59
Replies: 2
by Juan » 31 May 2018, 09:43

2 Replies

16637 Views

Last post by Juan
28 Sep 2018, 09:59
Ticket con auto close no funciona...

Last post by evillegas « 27 Sep 2018, 19:13

by evillegas » 27 Sep 2018, 19:13

0 Replies

7189 Views

Last post by evillegas
27 Sep 2018, 19:13
Filtros de correo... Como funcionan?

Last post by marcosaurelio « 25 Sep 2018, 04:24
Replies: 4
by evillegas » 21 Sep 2018, 16:33

4 Replies

11300 Views

Last post by marcosaurelio
25 Sep 2018, 04:24
Crear más de un departamento en el mismo ambiente de OTRS

Last post by andrea178 « 20 Sep 2018, 15:33
Replies: 3
by andrea178 » 20 Aug 2018, 14:31

3 Replies

8770 Views

Last post by andrea178
20 Sep 2018, 15:33
Plantillas para la Interfaz del Cliente

Last post by geo585 « 19 Sep 2018, 18:16

by geo585 » 19 Sep 2018, 18:16

0 Replies

6384 Views

Last post by geo585
19 Sep 2018, 18:16
Configurar Campos en el Customer Interface

Last post by geo585 « 19 Sep 2018, 16:24
Replies: 2
by geo585 » 12 Sep 2018, 15:17

2 Replies

7689 Views

Last post by geo585
19 Sep 2018, 16:24
Editar o configurar campos de OTRS

Last post by geo585 « 12 Sep 2018, 14:41

by geo585 » 12 Sep 2018, 14:41

0 Replies

14284 Views

Last post by geo585
12 Sep 2018, 14:41
Se puede habilitar que el agente elija el tipo de servicio??

Last post by evillegas « 31 Aug 2018, 16:03
Replies: 5
by evillegas » 29 Aug 2018, 17:36

5 Replies

8961 Views

Last post by evillegas
31 Aug 2018, 16:03
Reducir el tiempo de 10 minutos a 1 minuto

Last post by evillegas « 27 Aug 2018, 19:42
Replies: 3
by evillegas » 16 Aug 2018, 16:06

3 Replies

8780 Views

Last post by evillegas
27 Aug 2018, 19:42
Asignar cliente en los tickets creados através del correo / postmaster

Last post by miguelmz « 21 Aug 2018, 09:11
Replies: 11
by ggarcia » 27 Jul 2018, 14:28

11 Replies

15385 Views

Last post by miguelmz
21 Aug 2018, 09:11
COMO CONFIGURAR EMAIL EXCHANGE

Last post by miguelmz « 03 Aug 2018, 14:46
Replies: 1
by aalzola » 31 Jul 2018, 14:17

1 Replies

6671 Views

Last post by miguelmz
03 Aug 2018, 14:46
Error al enviar correo: OTRS-CGI-63

Last post by miguelmz « 03 Aug 2018, 14:37
Replies: 4
by aalzola » 27 Jul 2018, 14:29

4 Replies

8574 Views

Last post by miguelmz
03 Aug 2018, 14:37
No me aparecen tickets de customer en la parte de los agentes (Versión de 14 días de prueba)

Last post by fcasal « 25 Jul 2018, 11:52
Replies: 1
by manueljimenez » 24 Jul 2018, 14:51

1 Replies

6833 Views

Last post by fcasal
25 Jul 2018, 11:52
Error en el envío de correos

Last post by karlozavilez « 20 Jul 2018, 21:39

by karlozavilez » 20 Jul 2018, 21:39

0 Replies

9888 Views

Last post by karlozavilez
20 Jul 2018, 21:39
Agregar Campo Estado

Last post by kayll « 11 Jul 2018, 17:37
Replies: 2
by kayll » 24 Oct 2017, 16:55

2 Replies

38105 Views

Last post by kayll
11 Jul 2018, 17:37
Deshabilitar Notificaciones

Last post by kayll « 11 Jul 2018, 17:36
Replies: 2
by kayll » 24 Oct 2017, 17:02

2 Replies

39698 Views

Last post by kayll
11 Jul 2018, 17:36
Apertura de tickets por email

Last post by miguelmz « 27 Jun 2018, 17:33
Replies: 4
by Juan » 31 May 2018, 09:33

4 Replies

21125 Views

Last post by miguelmz
27 Jun 2018, 17:33
15% off on premium add-ons for OTRS

Last post by Kamila « 19 Jun 2018, 15:42

by Kamila » 19 Jun 2018, 15:42

0 Replies

16442 Views

Last post by Kamila
19 Jun 2018, 15:42
OTRS CONFIGURACIÓN DE FIRMAS

Last post by fcasal « 17 Jun 2018, 09:12
Replies: 3
by klausneil » 11 Jun 2018, 04:36

3 Replies

18732 Views

Last post by fcasal
17 Jun 2018, 09:12
[CERRADO] OTRS IMPORTAR CORREOS

Last post by fcasal « 07 Jun 2018, 19:42
Replies: 3
by klausneil » 31 May 2018, 04:01

3 Replies

17472 Views

Last post by fcasal
07 Jun 2018, 19:42
Error inicio de sesión Gmail customer.pl

Last post by yanisjoplin « 06 Jun 2018, 21:57
Replies: 2
by yanisjoplin » 27 Apr 2018, 20:34

2 Replies

37428 Views

Last post by yanisjoplin
06 Jun 2018, 21:57
Enviar nota externa al cierre de un ticket

Last post by fcasal « 04 Jun 2018, 06:28
Replies: 1
by clesguar » 04 Jun 2018, 00:21

1 Replies

15100 Views

Last post by fcasal
04 Jun 2018, 06:28
Cierre Masivo de Tickets + Cierre automático

Last post by gartecona « 22 May 2018, 19:46
Replies: 5
by gartecona » 16 May 2018, 19:30

5 Replies

27683 Views

Last post by gartecona
22 May 2018, 19:46
No aparecen los adjuntos

Last post by fcasal « 16 May 2018, 20:18
Replies: 2
by cfreire » 02 Oct 2017, 16:57

2 Replies

39760 Views

Last post by fcasal
16 May 2018, 20:18
Customer Portal disponible YA

Last post by Kamila « 14 May 2018, 13:28

by Kamila » 14 May 2018, 13:28

0 Replies

38262 Views

Last post by Kamila
14 May 2018, 13:28
[CERRADO] OTRS - CORRECTOR ORTOGRAFICO

Last post by 303536 « 14 May 2018, 10:23
Replies: 2
by klausneil » 30 May 2014, 04:18

2 Replies

33867 Views

Last post by 303536
14 May 2018, 10:23
CAMPOS DINAMICOS ANIDADOS

Last post by fcasal « 25 Apr 2018, 22:43
Replies: 2
by vbarriuso » 07 Apr 2014, 11:39

2 Replies

36261 Views

Last post by fcasal
25 Apr 2018, 22:43
Filtros de Correo

Last post by 303536 « 18 Apr 2018, 11:39
Replies: 4
by sp1noz4 » 03 Apr 2018, 19:23

4 Replies

44517 Views

Last post by 303536
18 Apr 2018, 11:39
No permitir cambio de estado en un envio de seguimiento

Last post by 303536 « 23 Mar 2018, 14:39
Replies: 2
by Davidbm1 » 12 Mar 2018, 21:57

2 Replies

37886 Views

Last post by 303536
23 Mar 2018, 14:39
Remover Tickets de la compañia para clientes especificos

Last post by grillo91 « 20 Feb 2018, 18:45
Replies: 3
by dcoral » 15 Mar 2016, 18:10

3 Replies

37997 Views

Last post by grillo91
20 Feb 2018, 18:45
Agregar Información adicional a los Servicios

Last post by 303536 « 15 Feb 2018, 14:12
Replies: 1
by Davidbm1 » 01 Feb 2018, 18:39

1 Replies

36652 Views

Last post by 303536
15 Feb 2018, 14:12
[SOLUCIONADO] Cancelar o eliminar enlace de ticket

Last post by Davidbm1 « 09 Feb 2018, 16:43
Replies: 2
by Davidbm1 » 08 Feb 2018, 17:45

2 Replies

37781 Views

Last post by Davidbm1
09 Feb 2018, 16:43
Cambiar SLA de tickets al Escalar por Solucion

Last post by grillo91 « 08 Feb 2018, 10:41
Replies: 1
by amedina » 29 Dec 2016, 22:45

1 Replies

38755 Views

Last post by grillo91
08 Feb 2018, 10:41
Las notificaciones no se envian a agentes

Last post by Davidbm1 « 01 Feb 2018, 19:15
Replies: 4
by javija » 06 Dec 2017, 13:20

4 Replies

39056 Views

Last post by Davidbm1
01 Feb 2018, 19:15
OTRS. Agente que sólo vea ciertos customers

Last post by albertoc « 31 Jan 2018, 13:27
Replies: 2
by albertoc » 31 Jan 2018, 11:49

2 Replies

37044 Views

Last post by albertoc
31 Jan 2018, 13:27
Configuración correo

Last post by klausneil « 14 Dec 2017, 06:06
Replies: 2
by jmunozm » 06 Oct 2017, 09:31

2 Replies

38937 Views

Last post by klausneil
14 Dec 2017, 06:06
[SOLUCIONADO] Server error al actualizar módulo ITSM

Last post by eugeniolpa « 13 Dec 2017, 11:24
Replies: 3
by eugeniolpa » 04 Dec 2017, 13:08

3 Replies

36471 Views

Last post by eugeniolpa
13 Dec 2017, 11:24
Empresas de Clientes

Last post by fcasal « 12 Nov 2017, 10:05
Replies: 1
by monimike » 16 Oct 2017, 13:33

1 Replies

35506 Views

Last post by fcasal
12 Nov 2017, 10:05
Error al asignar Responsable OTRS 5

Last post by cfreire « 24 Oct 2017, 00:01

by cfreire » 24 Oct 2017, 00:01

0 Replies

36179 Views

Last post by cfreire
24 Oct 2017, 00:01
Eliminar tickets de colas para recuperar espacio

Last post by monimike « 16 Oct 2017, 21:52
Replies: 1
by cfreire » 28 Sep 2017, 00:28

1 Replies

36428 Views

Last post by monimike
16 Oct 2017, 21:52
[Solucionado]Error: AgentTicketQueue

Last post by monimike « 12 Oct 2017, 21:28

by monimike » 12 Oct 2017, 21:28

0 Replies

36566 Views

Last post by monimike
12 Oct 2017, 21:28
Customer Ticket Overview add Ticket Creation date

Last post by savoir81 « 10 Oct 2017, 17:59

by savoir81 » 10 Oct 2017, 17:59

0 Replies

35946 Views

Last post by savoir81
10 Oct 2017, 17:59

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