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Different Escalation Settings per Weekday/Weekend

Last post by FantasticNerd « 16 Sep 2025, 09:11
Replies: 2
by FantasticNerd » 27 Aug 2025, 16:16

2 Replies

1377 Views

Last post by FantasticNerd
16 Sep 2025, 09:11
Font/Size Selection within "Blank Reply" Template & Ticket Notification OTRS_CUSTOMER_EMAIL[5] Window

Last post by tupson « 12 Sep 2025, 22:33
Replies: 1
by tupson » 10 Sep 2025, 16:11

1 Replies

382 Views

Last post by tupson
12 Sep 2025, 22:33
Long delay when replying or sending reply (Znuny LTS 6.5.15)

Last post by shawnbeasley « 05 Sep 2025, 08:11
Replies: 1
by eljefe » 13 Aug 2025, 20:08

1 Replies

4012 Views

Last post by shawnbeasley
05 Sep 2025, 08:11
How to Update to higher Minor Version

Last post by paulfolkers « 03 Sep 2025, 08:00
Replies: 5
by FantasticNerd » 02 Sep 2025, 08:36

5 Replies

501 Views

Last post by paulfolkers
03 Sep 2025, 08:00
[solved] possible to delete SLA/Service?

Last post by root « 29 Aug 2025, 17:43
Replies: 3
by FantasticNerd » 27 Aug 2025, 13:38

3 Replies

1067 Views

Last post by root
29 Aug 2025, 17:43
ArticleStorageFS migration questions - Database load question

Last post by finalbeta2 « 20 Aug 2025, 09:00
Replies: 6
by finalbeta2 » 14 Jul 2025, 10:45

6 Replies

6137 Views

Last post by finalbeta2
20 Aug 2025, 09:00
Assistance Needed: Exporting Customers & Users from Znuny 6.5 to 7.0 and Logo Size Adjustment

Last post by root « 18 Aug 2025, 13:35
Replies: 3
by harift » 22 Jul 2025, 09:10

3 Replies

5051 Views

Last post by root
18 Aug 2025, 13:35
Can't figure out sending through M365

Last post by Johannes « 15 Aug 2025, 08:57
Replies: 2
by alltidtim » 13 Aug 2025, 17:42

2 Replies

1994 Views

Last post by Johannes
15 Aug 2025, 08:57
Znuny mixing up tickets

Last post by hkais « 12 Aug 2025, 18:42
Replies: 3
by tessiof » 31 Jul 2025, 16:47

3 Replies

4489 Views

Last post by hkais
12 Aug 2025, 18:42
Best practice with znuny 7.x and templates with tt code?

Last post by hkais « 12 Aug 2025, 14:03
Replies: 4
by hkais » 13 Jun 2025, 17:09

4 Replies

7245 Views

Last post by hkais
12 Aug 2025, 14:03
Images not shown in mails sent from Znuny

Last post by joergflorian « 02 Aug 2025, 13:11
Replies: 8
by martinv2 » 28 Apr 2025, 11:01

8 Replies

9319 Views

Last post by joergflorian
02 Aug 2025, 13:11
Missing control for ticket state change on ticket note page after upgrade to 7.1

Last post by Chris28 « 25 Jul 2025, 15:43
Replies: 1
by zerszenyi » 02 Jun 2025, 08:55

1 Replies

7737 Views

Last post by Chris28
25 Jul 2025, 15:43
PostmasterFollowUpState doesn't work as expected in Znuny 7.1.7

Last post by Chris28 « 23 Jul 2025, 11:45
Replies: 1
by zerszenyi » 02 Jun 2025, 16:39

1 Replies

7919 Views

Last post by Chris28
23 Jul 2025, 11:45
Generic agents are running on a different schedule than configured

Last post by Johannes « 16 Jul 2025, 15:30
Replies: 5
by iclaude » 22 May 2025, 11:01

5 Replies

6757 Views

Last post by Johannes
16 Jul 2025, 15:30
Inbound follow-up email is not added to ticket

Last post by Johannes « 16 Jul 2025, 15:26
Replies: 5
by zerszenyi » 05 Jun 2025, 20:12

5 Replies

6721 Views

Last post by Johannes
16 Jul 2025, 15:26
Dashboard - Reminder Tickets

Last post by FHDENIT « 08 Jul 2025, 16:53
Replies: 1
by FHDENIT » 08 Jul 2025, 16:08

1 Replies

6255 Views

Last post by FHDENIT
08 Jul 2025, 16:53
Error loading ConcurrentUsers during daemon start

Last post by tms « 24 Jun 2025, 15:13
Replies: 1
by tms » 13 May 2025, 11:43

1 Replies

6880 Views

Last post by tms
24 Jun 2025, 15:13
From otrs 6.0.24 to Znuny 6.0.31

Last post by pidilandia « 11 Jun 2025, 17:32
Replies: 6
by pidilandia » 04 Jun 2025, 16:31

6 Replies

6942 Views

Last post by pidilandia
11 Jun 2025, 17:32
Add a Time Zone?

Last post by root « 11 Jun 2025, 12:51
Replies: 1
by mrkingster » 11 Jun 2025, 11:34

1 Replies

5630 Views

Last post by root
11 Jun 2025, 12:51
Leave a copy of mail on server?

Last post by mrkingster « 10 Jun 2025, 08:10
Replies: 2
by mrkingster » 05 Jun 2025, 08:38

2 Replies

5651 Views

Last post by mrkingster
10 Jun 2025, 08:10
Error <<< -ERR Server Unavailable. 21

Last post by sdlsystems « 29 May 2025, 16:28

by sdlsystems » 29 May 2025, 16:28

0 Replies

9966 Views

Last post by sdlsystems
29 May 2025, 16:28
LDAP authentication for customer

Last post by krs76 « 27 May 2025, 09:27
Replies: 2
by krs76 » 26 May 2025, 16:58

2 Replies

6011 Views

Last post by krs76
27 May 2025, 09:27
OAuth2 Multitenant Support and Configuration for Znuny Application

Last post by root « 16 May 2025, 18:46
Replies: 1
by helpmeplease » 16 May 2025, 15:57

1 Replies

6095 Views

Last post by root
16 May 2025, 18:46
M365 login for agents and customers

Last post by root « 16 May 2025, 17:41
Replies: 1
by paulfolkers » 16 May 2025, 16:07

1 Replies

6035 Views

Last post by root
16 May 2025, 17:41
Not all attachments contained when forwarding via email

Last post by oSIRus « 09 May 2025, 08:46
Replies: 3
by oSIRus » 29 Apr 2025, 12:08

3 Replies

6336 Views

Last post by oSIRus
09 May 2025, 08:46
webservice requester error "Can't locate Kernel/GenericInterface/Transport/.pm"

Last post by hkais « 07 May 2025, 19:29
Replies: 1
by sfardiya » 25 Apr 2025, 12:38

1 Replies

6648 Views

Last post by hkais
07 May 2025, 19:29
Creating System Address and Queue via Command Line – Circular Dependency?

Last post by hkais « 07 May 2025, 19:27
Replies: 2
by gwarsow » 26 Feb 2025, 14:55

2 Replies

32653 Views

Last post by hkais
07 May 2025, 19:27
AgentTicketForward formatting broken

Last post by hkais « 06 May 2025, 14:12

by hkais » 06 May 2025, 14:12

0 Replies

10476 Views

Last post by hkais
06 May 2025, 14:12
New EmailTicket: Assign CustomerID manually

Last post by dscfrnt « 04 May 2025, 21:27
Replies: 2
by dscfrnt » 11 Feb 2025, 18:15

2 Replies

33713 Views

Last post by dscfrnt
04 May 2025, 21:27
How to create a queue based on user email and display it in 'Queue View' in Znuny 7.1?

Last post by wurzel « 03 May 2025, 07:45
Replies: 4
by helpmeplease » 25 Apr 2025, 16:11

4 Replies

8125 Views

Last post by wurzel
03 May 2025, 07:45
How to add a ticket type

Last post by helpmeplease « 02 May 2025, 14:42
Replies: 4
by helpmeplease » 14 Mar 2025, 14:34

4 Replies

29747 Views

Last post by helpmeplease
02 May 2025, 14:42
Problem sending mail in Znuny — error with sender address otrs@yourhost.example.com

Last post by wurzel « 30 Apr 2025, 08:41
Replies: 3
by MaximZainulin » 28 Apr 2025, 12:31

3 Replies

7786 Views

Last post by wurzel
30 Apr 2025, 08:41
Ticket number format change

Last post by wurzel « 25 Apr 2025, 09:57
Replies: 2
by harift » 25 Apr 2025, 09:18

2 Replies

6714 Views

Last post by wurzel
25 Apr 2025, 09:57
Get readable processname in transitionAction?

Last post by shawnbeasley « 17 Apr 2025, 22:22
Replies: 1
by hkais » 29 Jan 2025, 11:14

1 Replies

34937 Views

Last post by shawnbeasley
17 Apr 2025, 22:22
Help configuring a tabbed interface with dropdowns to custom templates

Last post by shawnbeasley « 17 Apr 2025, 22:20
Replies: 1
by aMMgYrP » 29 Jan 2025, 20:58

1 Replies

26868 Views

Last post by shawnbeasley
17 Apr 2025, 22:20
Customer GUI help

Last post by shawnbeasley « 17 Apr 2025, 21:31
Replies: 1
by kobylevy » 11 Mar 2025, 18:12

1 Replies

26401 Views

Last post by shawnbeasley
17 Apr 2025, 21:31
not sending notifications

Last post by shawnbeasley « 17 Apr 2025, 20:16
Replies: 1
by user1 » 05 Mar 2025, 14:56

1 Replies

32255 Views

Last post by shawnbeasley
17 Apr 2025, 20:16
postmaster filters OR condition

Last post by root « 16 Apr 2025, 20:13
Replies: 2
by rajbps » 13 Apr 2025, 15:52

2 Replies

7015 Views

Last post by root
16 Apr 2025, 20:13
no Admin rights after new installation

Last post by PogoJoe « 15 Apr 2025, 08:57
Replies: 2
by PogoJoe » 15 Apr 2025, 07:39

2 Replies

6644 Views

Last post by PogoJoe
15 Apr 2025, 08:57
Configuring Azure Communication services for SMTP

Last post by beingbaban « 08 Apr 2025, 08:26
Replies: 1
by harift » 07 Apr 2025, 08:33

1 Replies

7157 Views

Last post by beingbaban
08 Apr 2025, 08:26
Znuny 7.1 Not Responding To FQDN

Last post by beingbaban « 08 Apr 2025, 08:17
Replies: 1
by monty1157 » 01 Apr 2025, 11:41

1 Replies

8630 Views

Last post by beingbaban
08 Apr 2025, 08:17
Search don't work on OTRS 6.0.15

Last post by beingbaban « 08 Apr 2025, 07:36
Replies: 2
by bootal » 01 Apr 2024, 10:29

2 Replies

12963 Views

Last post by beingbaban
08 Apr 2025, 07:36
Display values as a tree DynamicField Dropdown

Last post by Johannes « 07 Apr 2025, 17:20
Replies: 3
by hkais » 04 Apr 2025, 10:54

3 Replies

6703 Views

Last post by Johannes
07 Apr 2025, 17:20
Can't update 6.5.9-01 to 6.5.10-01 CentOS 7.9

Last post by morandini « 07 Apr 2025, 11:05
Replies: 9
by piotrusx » 25 Jul 2024, 13:14

9 Replies

15856 Views

Last post by morandini
07 Apr 2025, 11:05
Cannot Fetch Email from Sharedmailbox from Office365

Last post by skullz « 05 Apr 2025, 05:15
Replies: 2
by issupport » 26 Mar 2025, 18:20

2 Replies

17192 Views

Last post by skullz
05 Apr 2025, 05:15
Help adding Outlook account to SMTP/IMAP in Znuny – OAuth2 template issue

Last post by root « 04 Apr 2025, 16:43
Replies: 1
by helpmeplease » 04 Apr 2025, 13:55

1 Replies

7153 Views

Last post by root
04 Apr 2025, 16:43
Phone call inbound/outbound, visible for customer

Last post by finalbeta2 « 25 Mar 2025, 12:26
Replies: 2
by finalbeta2 » 19 Mar 2025, 12:38

2 Replies

26257 Views

Last post by finalbeta2
25 Mar 2025, 12:26
Slack Notifications

Last post by altinac « 21 Mar 2025, 22:46
Replies: 2
by altinac » 21 Mar 2025, 17:22

2 Replies

25104 Views

Last post by altinac
21 Mar 2025, 22:46
Search Issues in OTRS 6.0.15

Last post by Chris28 « 18 Mar 2025, 16:47
Replies: 1
by amosfuegel » 17 Mar 2025, 03:45

1 Replies

27377 Views

Last post by Chris28
18 Mar 2025, 16:47
AgentTicket Communication "Channel" not always available

Last post by TimOscarPOS « 11 Mar 2025, 10:54
Replies: 3
by TimOscarPOS » 10 Mar 2025, 09:04

3 Replies

26660 Views

Last post by TimOscarPOS
11 Mar 2025, 10:54

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