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auto notification of ticket update to customer

Last post by awallisk « 16 Aug 2018, 10:09

by awallisk » 16 Aug 2018, 10:09

0 Replies

1531 Views

Last post by awallisk
16 Aug 2018, 10:09
Internal server error 500

Last post by Mazowinski « 15 Aug 2018, 11:47
Replies: 6
by Mazowinski » 15 Aug 2018, 10:25

6 Replies

3473 Views

Last post by Mazowinski
15 Aug 2018, 11:47
Ticket notification to queue mail address

Last post by skullz « 15 Aug 2018, 05:15
Replies: 5
by ruzzetto » 01 Aug 2018, 16:08

5 Replies

2397 Views

Last post by skullz
15 Aug 2018, 05:15
Limit creating of ticket to only known customer users

Last post by skullz « 15 Aug 2018, 05:06
Replies: 1
by JHS » 13 Aug 2018, 13:39

1 Replies

1585 Views

Last post by skullz
15 Aug 2018, 05:06
Tags for PendingDate/Pending Time

Last post by geocastro « 13 Aug 2018, 15:18
Replies: 2
by shubham99in » 05 Dec 2011, 05:27

2 Replies

1509 Views

Last post by geocastro
13 Aug 2018, 15:18
Dynamic Fields

Last post by jojo « 10 Aug 2018, 07:25
Replies: 1
by bgone » 10 Aug 2018, 06:58

1 Replies

1110 Views

Last post by jojo
10 Aug 2018, 07:25
How can I duplicate stats group?

Last post by jojo « 07 Aug 2018, 23:17
Replies: 1
by cris12345 » 07 Aug 2018, 22:03

1 Replies

1164 Views

Last post by jojo
07 Aug 2018, 23:17
Stats Module very slow

Last post by sebastianp « 06 Aug 2018, 09:30
Replies: 3
by sebastianp » 08 Nov 2017, 14:29

3 Replies

5615 Views

Last post by sebastianp
06 Aug 2018, 09:30
(V. 6.0.10) Comlog shows 'All green" but Fetchmail throws error "There was a syntax error in the arguments to fetchmail"

Last post by StefanK « 03 Aug 2018, 16:13

by StefanK » 03 Aug 2018, 16:13

0 Replies

2235 Views

Last post by StefanK
03 Aug 2018, 16:13
OTRS LDAP Binding Issue with AD

Last post by logibooze « 02 Aug 2018, 15:13
Replies: 1
by logibooze » 25 Jul 2018, 12:36

1 Replies

2329 Views

Last post by logibooze
02 Aug 2018, 15:13
Email autocomplete not working properly

Last post by jojo « 02 Aug 2018, 15:11
Replies: 11
by qqsrnec » 24 Jul 2018, 15:01

11 Replies

3675 Views

Last post by jojo
02 Aug 2018, 15:11
SSO and external Customer.pl access

Last post by Mak0t0 « 02 Aug 2018, 13:05

by Mak0t0 » 02 Aug 2018, 13:05

0 Replies

1740 Views

Last post by Mak0t0
02 Aug 2018, 13:05
OTRS 6 / Customer emails seen as auto response articles ?

Last post by philippeem « 02 Aug 2018, 08:29
Replies: 2
by philippeem » 27 Jul 2018, 06:33

2 Replies

1847 Views

Last post by philippeem
02 Aug 2018, 08:29
Sync department option from Active Direcotory

Last post by michalv « 02 Aug 2018, 08:18
Replies: 3
by michalv » 20 Jul 2018, 10:43

3 Replies

3316 Views

Last post by michalv
02 Aug 2018, 08:18
How to integrate OTRS with Exchange by MAPI

Last post by jojo « 01 Aug 2018, 14:13
Replies: 1
by Cornoctis » 01 Aug 2018, 13:20

1 Replies

1011 Views

Last post by jojo
01 Aug 2018, 14:13
Where to change the Package::AllowNotVerifiedPackages setting?

Last post by root « 31 Jul 2018, 16:26
Replies: 5
by kaiserchrss » 31 Jul 2018, 10:39

5 Replies

4641 Views

Last post by root
31 Jul 2018, 16:26
How to update the Update Refresh time <2 min

Last post by root « 31 Jul 2018, 07:48
Replies: 1
by akshattandon » 31 Jul 2018, 04:17

1 Replies

1538 Views

Last post by root
31 Jul 2018, 07:48
CommunicationChannel setting in Article field for Activity Dialog

Last post by Giulio Soleni « 30 Jul 2018, 19:46
Replies: 2
by Giulio Soleni » 30 Jul 2018, 15:41

2 Replies

2398 Views

Last post by Giulio Soleni
30 Jul 2018, 19:46
Replacement of module NewTicketOnlyFromKnowEmail in version 6 ?

Last post by reneeb « 30 Jul 2018, 12:09
Replies: 1
by Otabutin » 30 Jul 2018, 10:54

1 Replies

938 Views

Last post by reneeb
30 Jul 2018, 12:09
OTRS 6 Calendar Permission Group Issue

Last post by sgiovanni « 29 Jul 2018, 13:05
Replies: 1
by sgiovanni » 29 Jul 2018, 12:56

1 Replies

1200 Views

Last post by sgiovanni
29 Jul 2018, 13:05
No 'New Ticket' button in version 6 (test) for customers with calls

Last post by Otabutin « 27 Jul 2018, 15:24
Replies: 1
by Otabutin » 27 Jul 2018, 14:20

1 Replies

1490 Views

Last post by Otabutin
27 Jul 2018, 15:24
No new ticket notifications for tickets created by agents

Last post by quickndirty « 27 Jul 2018, 12:52
Replies: 24
by gs71 » 09 Jun 2011, 12:52

24 Replies

22844 Views

Last post by quickndirty
27 Jul 2018, 12:52
Problem to Update State using Transition Action

Last post by root « 26 Jul 2018, 12:32
Replies: 1
by iclaude » 26 Jul 2018, 12:15

1 Replies

1548 Views

Last post by root
26 Jul 2018, 12:32
Receiving Error: Need TicketID! when trying to create a new ticket

Last post by SaumyaS « 26 Jul 2018, 09:45
Replies: 2
by SaumyaS » 24 Jul 2018, 15:00

2 Replies

1950 Views

Last post by SaumyaS
26 Jul 2018, 09:45
OTRS 5 Customer can reply but not create ticket in determined Queue

Last post by wurzel « 25 Jul 2018, 19:23
Replies: 4
by vitorfinato » 23 Jul 2018, 21:00

4 Replies

2639 Views

Last post by wurzel
25 Jul 2018, 19:23
Customization Outgoing email

Last post by manuelroccon « 25 Jul 2018, 12:22

by manuelroccon » 25 Jul 2018, 12:22

0 Replies

2960 Views

Last post by manuelroccon
25 Jul 2018, 12:22
Emails Not Sending

Last post by kagashe « 24 Jul 2018, 20:04
Replies: 1
by kagashe » 23 Jul 2018, 22:58

1 Replies

1463 Views

Last post by kagashe
24 Jul 2018, 20:04
Language characters as symbols from AD users

Last post by root « 24 Jul 2018, 17:24
Replies: 1
by evalco » 24 Jul 2018, 09:16

1 Replies

1677 Views

Last post by root
24 Jul 2018, 17:24
Log Error with custom language file

Last post by raskall « 24 Jul 2018, 12:03
Replies: 5
by raskall » 24 Jul 2018, 10:42

5 Replies

2505 Views

Last post by raskall
24 Jul 2018, 12:03
Problems with more than one system addresses

Last post by tvesi « 24 Jul 2018, 10:29

by tvesi » 24 Jul 2018, 10:29

0 Replies

2826 Views

Last post by tvesi
24 Jul 2018, 10:29
Statistics state

Last post by wurzel « 23 Jul 2018, 22:09
Replies: 1
by pidilandia » 23 Jul 2018, 11:17

1 Replies

2173 Views

Last post by wurzel
23 Jul 2018, 22:09
Solved Ticket

Last post by wurzel « 23 Jul 2018, 22:08
Replies: 3
by pidilandia » 23 Jul 2018, 11:27

3 Replies

3081 Views

Last post by wurzel
23 Jul 2018, 22:08
OTRS Scheduler Daemon Cron: MailQueueSend with PostFix

Last post by root « 19 Jul 2018, 11:21
Replies: 2
by joanfg1986 » 16 Jul 2018, 10:07

2 Replies

5365 Views

Last post by root
19 Jul 2018, 11:21
MailQueueSend Cron Task Failing

Last post by josecito22 « 17 Jul 2018, 19:16
Replies: 1
by philbo78 » 16 Jul 2018, 08:02

1 Replies

3924 Views

Last post by josecito22
17 Jul 2018, 19:16
Error, updating OTRS 5 to 6

Last post by chlesmes « 17 Jul 2018, 00:38

by chlesmes » 17 Jul 2018, 00:38

0 Replies

5513 Views

Last post by chlesmes
17 Jul 2018, 00:38
Upgrade 5.0.24 to 6.0.8 fail Requirement check

Last post by KimmoJ « 16 Jul 2018, 12:06
Replies: 5
by amka » 22 Jun 2018, 14:47

5 Replies

9272 Views

Last post by KimmoJ
16 Jul 2018, 12:06
Restricting Agents or a Group from closing tickets

Last post by wurzel « 13 Jul 2018, 12:58
Replies: 3
by Tumo » 12 Jul 2018, 15:23

3 Replies

2812 Views

Last post by wurzel
13 Jul 2018, 12:58
Default ticket owner new tickets

Last post by aperes « 12 Jul 2018, 19:58
Replies: 2
by aperes » 11 Jul 2018, 01:25

2 Replies

3211 Views

Last post by aperes
12 Jul 2018, 19:58
STDIN error - No outgoing mails

Last post by josecito22 « 12 Jul 2018, 18:55

by josecito22 » 12 Jul 2018, 18:55

0 Replies

5570 Views

Last post by josecito22
12 Jul 2018, 18:55
[Solved] Can't filter and sort in one of DynamicField

Last post by ebelokon « 12 Jul 2018, 17:46
Replies: 4
by ebelokon » 12 Jul 2018, 13:40

4 Replies

4448 Views

Last post by ebelokon
12 Jul 2018, 17:46
[SOLVED] [OTRS5->6] ITSMIncidentProblemManagement upgrade problem

Last post by serambca « 12 Jul 2018, 16:47
Replies: 3
by okanokouji » 28 Nov 2017, 11:20

3 Replies

5481 Views

Last post by serambca
12 Jul 2018, 16:47
ACL does not work when AJAX reload

Last post by nedmaj « 12 Jul 2018, 15:26
Replies: 6
by takeno » 06 Sep 2017, 18:20

6 Replies

5558 Views

Last post by nedmaj
12 Jul 2018, 15:26
Upgrade 5.0.26 to 6.0.8 DBupdate step 10 issue

Last post by Volverine87 « 12 Jul 2018, 14:45

by Volverine87 » 12 Jul 2018, 14:45

0 Replies

5327 Views

Last post by Volverine87
12 Jul 2018, 14:45
Links between Config Items from different classes

Last post by wurzel « 11 Jul 2018, 08:44
Replies: 1
by gtsak » 11 Jul 2018, 08:26

1 Replies

2588 Views

Last post by wurzel
11 Jul 2018, 08:44
Reply grayed out

Last post by raskall « 10 Jul 2018, 20:13
Replies: 3
by raskall » 10 Jul 2018, 10:18

3 Replies

3537 Views

Last post by raskall
10 Jul 2018, 20:13
X-axis labels in statistic bargraph

Last post by DannyDCx « 09 Jul 2018, 19:54
Replies: 3
by umbertobernardi » 19 Jan 2018, 15:34

3 Replies

4134 Views

Last post by DannyDCx
09 Jul 2018, 19:54
Customer users and customer companies

Last post by KimmoJ « 09 Jul 2018, 14:10

by KimmoJ » 09 Jul 2018, 14:10

0 Replies

5578 Views

Last post by KimmoJ
09 Jul 2018, 14:10
Reports on Tickets Stats

Last post by root « 09 Jul 2018, 08:44
Replies: 3
by nemirorox » 28 Jun 2017, 14:35

3 Replies

4897 Views

Last post by root
09 Jul 2018, 08:44
change/sort the order of fields being displayed in new phone/email ticket

Last post by Sayannara « 06 Jul 2018, 16:53
Replies: 12
by sids1 » 26 Oct 2016, 15:11

12 Replies

7883 Views

Last post by Sayannara
06 Jul 2018, 16:53
Dynamic Field

Last post by Sayannara « 06 Jul 2018, 15:01

by Sayannara » 06 Jul 2018, 15:01

0 Replies

5578 Views

Last post by Sayannara
06 Jul 2018, 15:01

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