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Ticket replies/follow ups creating new tickets?

Last post by crythias « 19 Oct 2015, 15:19
Replies: 1
by RagnaXBL » 19 Oct 2015, 11:11

1 Replies

848 Views

Last post by crythias
19 Oct 2015, 15:19
Error when sending new mail

Last post by crythias « 19 Oct 2015, 15:14
Replies: 3
by contradl » 15 Oct 2015, 11:45

3 Replies

1434 Views

Last post by crythias
19 Oct 2015, 15:14
Status view only RW tickets visible

Last post by tfried « 19 Oct 2015, 11:41
Replies: 3
by tfried » 16 Oct 2015, 10:26

3 Replies

1382 Views

Last post by tfried
19 Oct 2015, 11:41
Pending Reminder vs Pending Customer Response

Last post by StarDestroyer « 16 Oct 2015, 23:05
Replies: 2
by StarDestroyer » 16 Oct 2015, 22:00

2 Replies

3535 Views

Last post by StarDestroyer
16 Oct 2015, 23:05
Keep state on followup

Last post by crythias « 16 Oct 2015, 17:45
Replies: 1
by griffin » 01 Sep 2015, 22:42

1 Replies

1537 Views

Last post by crythias
16 Oct 2015, 17:45
CustomerTicketZoom: try to open a Ticket and receive a file to download (customer.pl)

Last post by EXG133 « 16 Oct 2015, 17:09
Replies: 1
by gabrielpetrone » 16 Oct 2015, 13:38

1 Replies

853 Views

Last post by EXG133
16 Oct 2015, 17:09
Auto response not working for a queue

Last post by geri « 16 Oct 2015, 15:41
Replies: 2
by geri » 16 Oct 2015, 09:57

2 Replies

1431 Views

Last post by geri
16 Oct 2015, 15:41
Process Ticket not working?

Last post by crythias « 16 Oct 2015, 14:54
Replies: 12
by Saml92 » 15 Oct 2015, 11:17

12 Replies

2463 Views

Last post by crythias
16 Oct 2015, 14:54
Customer user sees no tickets: Solved

Last post by NoKe « 16 Oct 2015, 06:49
Replies: 2
by NoKe » 14 Oct 2015, 13:16

2 Replies

851 Views

Last post by NoKe
16 Oct 2015, 06:49
move data to new system

Last post by netjess « 15 Oct 2015, 23:19
Replies: 3
by netjess » 14 Oct 2015, 15:17

3 Replies

2649 Views

Last post by netjess
15 Oct 2015, 23:19
Link Customer to CMDB

Last post by crythias « 15 Oct 2015, 17:56
Replies: 1
by saltie » 15 Oct 2015, 16:06

1 Replies

480 Views

Last post by crythias
15 Oct 2015, 17:56
CheckMXRecord only consulting first nameserver?

Last post by johnm « 15 Oct 2015, 13:15

by johnm » 15 Oct 2015, 13:15

0 Replies

1621 Views

Last post by johnm
15 Oct 2015, 13:15
[SOLVED]Configure no state change on FollowUp

Last post by SultanOfSwing « 14 Oct 2015, 17:06
Replies: 11
by Herr_K » 24 Aug 2011, 12:11

11 Replies

10678 Views

Last post by SultanOfSwing
14 Oct 2015, 17:06
Default value for status in activity dialog not used

Last post by aph « 14 Oct 2015, 17:00
Replies: 8
by aph » 30 Jan 2015, 17:24

8 Replies

3432 Views

Last post by aph
14 Oct 2015, 17:00
Pending date dependant on ticket state

Last post by aph « 14 Oct 2015, 16:59
Replies: 6
by aph » 14 Oct 2015, 10:47

6 Replies

3957 Views

Last post by aph
14 Oct 2015, 16:59
[SOLVED] 'Owner' field in statistic's report

Last post by crythias « 14 Oct 2015, 15:49
Replies: 1
by contradl » 14 Oct 2015, 11:46

1 Replies

1158 Views

Last post by crythias
14 Oct 2015, 15:49
Broken MySQL Authentication

Last post by jojo « 14 Oct 2015, 14:48
Replies: 1
by tupson » 14 Oct 2015, 14:44

1 Replies

1014 Views

Last post by jojo
14 Oct 2015, 14:48
How to make that users can see some stats?

Last post by contradl « 14 Oct 2015, 09:38

by contradl » 14 Oct 2015, 09:38

0 Replies

923 Views

Last post by contradl
14 Oct 2015, 09:38
UserSendNewTicketNotification

Last post by steeman « 14 Oct 2015, 09:02
Replies: 5
by steeman » 13 Oct 2015, 16:45

5 Replies

1856 Views

Last post by steeman
14 Oct 2015, 09:02
Customer DB backend - filter deleted customers?

Last post by brandner « 13 Oct 2015, 21:53

by brandner » 13 Oct 2015, 21:53

0 Replies

788 Views

Last post by brandner
13 Oct 2015, 21:53
[Solved]ACL rule to not allow close if a value is Null

Last post by Saml92 « 13 Oct 2015, 15:12
Replies: 5
by Saml92 » 13 Oct 2015, 13:09

5 Replies

1685 Views

Last post by Saml92
13 Oct 2015, 15:12
process management

Last post by lra « 13 Oct 2015, 15:05
Replies: 11
by lra » 22 Sep 2015, 12:41

11 Replies

3649 Views

Last post by lra
13 Oct 2015, 15:05
I need to set a dynamic field required or hidden based on a condition

Last post by crythias « 13 Oct 2015, 14:00
Replies: 1
by geri » 13 Oct 2015, 08:35

1 Replies

1110 Views

Last post by crythias
13 Oct 2015, 14:00
modify CustomerTicketZoom to take smaller message box

Last post by dominic89 « 13 Oct 2015, 01:09
Replies: 2
by dominic89 » 12 Oct 2015, 00:34

2 Replies

676 Views

Last post by dominic89
13 Oct 2015, 01:09
[Solved] OTRS v4 Appliance PostgreSQL Crash

Last post by netjess « 12 Oct 2015, 22:58
Replies: 5
by netjess » 12 Oct 2015, 19:36

5 Replies

3281 Views

Last post by netjess
12 Oct 2015, 22:58
What does this job execute?

Last post by tupson « 12 Oct 2015, 21:13
Replies: 2
by tupson » 12 Oct 2015, 15:17

2 Replies

1022 Views

Last post by tupson
12 Oct 2015, 21:13
Scheduler process is registered but might not be running.

Last post by tupson « 12 Oct 2015, 21:08
Replies: 5
by tupson » 09 Oct 2015, 23:33

5 Replies

1862 Views

Last post by tupson
12 Oct 2015, 21:08
Integration of External Data for Cusomer User

Last post by root « 12 Oct 2015, 12:32
Replies: 1
by gianclo » 12 Oct 2015, 11:27

1 Replies

1199 Views

Last post by root
12 Oct 2015, 12:32
Trouble Migrating to new server - can't close a ticket

Last post by crythias « 10 Oct 2015, 04:32
Replies: 6
by cgl » 09 Oct 2015, 21:57

6 Replies

2494 Views

Last post by crythias
10 Oct 2015, 04:32
GenericAgent - First change of owner

Last post by crythias « 09 Oct 2015, 16:30
Replies: 1
by Snowmanko » 09 Oct 2015, 14:52

1 Replies

1132 Views

Last post by crythias
09 Oct 2015, 16:30
Generic Agent Execute custom module results in 'Module not found'

Last post by crythias « 09 Oct 2015, 16:28
Replies: 1
by EXG133 » 09 Oct 2015, 10:43

1 Replies

1411 Views

Last post by crythias
09 Oct 2015, 16:28
Email when creating account / reset password

Last post by crythias « 09 Oct 2015, 16:26
Replies: 9
by xtheb » 28 Sep 2015, 09:02

9 Replies

4577 Views

Last post by crythias
09 Oct 2015, 16:26
Customized Subject in Reply Emails

Last post by RStraub « 09 Oct 2015, 15:27
Replies: 11
by iwanschmid » 08 Oct 2015, 14:31

11 Replies

1410 Views

Last post by RStraub
09 Oct 2015, 15:27
OTRS - Customer Groups

Last post by jakub « 09 Oct 2015, 13:49
Replies: 2
by jakub » 02 Oct 2015, 08:12

2 Replies

1417 Views

Last post by jakub
09 Oct 2015, 13:49
Solved - Ticket Note, close - minimum number of characters

Last post by wurzel « 09 Oct 2015, 12:43
Replies: 2
by Atavius » 08 Oct 2015, 16:12

2 Replies

1423 Views

Last post by wurzel
09 Oct 2015, 12:43
Also create an article to parent ticket

Last post by Tadur « 09 Oct 2015, 10:30
Replies: 11
by ndhvu275 » 25 May 2013, 04:53

11 Replies

9182 Views

Last post by Tadur
09 Oct 2015, 10:30
Module not registered in Kernel/Config.pm!

Last post by naimson « 09 Oct 2015, 09:29
Replies: 5
by naimson » 08 Oct 2015, 12:34

5 Replies

2665 Views

Last post by naimson
09 Oct 2015, 09:29
Flush SMTP queue

Last post by crythias « 09 Oct 2015, 04:38
Replies: 3
by jnelson » 09 Oct 2015, 01:06

3 Replies

3767 Views

Last post by crythias
09 Oct 2015, 04:38
eMail Adress Already exists

Last post by root « 08 Oct 2015, 21:07
Replies: 2
by NiCN » 25 Sep 2015, 12:29

2 Replies

1465 Views

Last post by root
08 Oct 2015, 21:07
Menu Admin / Service Level Agreements lost

Last post by reneeb « 08 Oct 2015, 20:44
Replies: 1
by naimson » 06 Oct 2015, 15:02

1 Replies

1214 Views

Last post by reneeb
08 Oct 2015, 20:44
Ticket Calendar Start Time: set value from Ticket Creation Time

Last post by PiotrIr « 08 Oct 2015, 16:10
Replies: 9
by PiotrIr » 07 Oct 2015, 18:20

9 Replies

3283 Views

Last post by PiotrIr
08 Oct 2015, 16:10
Session lost after clicking attachment link

Last post by crythias « 08 Oct 2015, 13:43
Replies: 5
by jrsanche » 01 Oct 2015, 15:53

5 Replies

1698 Views

Last post by crythias
08 Oct 2015, 13:43
OTRS Notification Tags <OTRS_*>

Last post by tupson « 07 Oct 2015, 18:38
Replies: 7
by tupson » 07 Oct 2015, 06:14

7 Replies

6876 Views

Last post by tupson
07 Oct 2015, 18:38
How to close a single ticket without customer notification?

Last post by crythias « 07 Oct 2015, 16:07
Replies: 1
by geri » 07 Oct 2015, 15:52

1 Replies

1814 Views

Last post by crythias
07 Oct 2015, 16:07
Answer open call by phone

Last post by savio « 07 Oct 2015, 15:46
Replies: 8
by savio » 18 Sep 2015, 15:32

8 Replies

3992 Views

Last post by savio
07 Oct 2015, 15:46
Ticket notification created via phone

Last post by savio « 07 Oct 2015, 14:43

by savio » 07 Oct 2015, 14:43

0 Replies

1024 Views

Last post by savio
07 Oct 2015, 14:43
ACL to restrict next ticket state

Last post by RStraub « 07 Oct 2015, 11:39
Replies: 12
by aph » 22 Sep 2015, 16:45

12 Replies

6929 Views

Last post by RStraub
07 Oct 2015, 11:39
Mark a ticket as read/seen by someone

Last post by possebon « 06 Oct 2015, 23:07
Replies: 5
by possebon » 06 Oct 2015, 18:25

5 Replies

2494 Views

Last post by possebon
06 Oct 2015, 23:07
Installing mod_perl on OTRS 3.3.12

Last post by jojo « 06 Oct 2015, 22:58
Replies: 1
by RichH » 06 Oct 2015, 18:16

1 Replies

1181 Views

Last post by jojo
06 Oct 2015, 22:58
[Solved] Remove [-] in Queue selection

Last post by contradl « 05 Oct 2015, 16:00
Replies: 3
by contradl » 05 Oct 2015, 12:28

3 Replies

1404 Views

Last post by contradl
05 Oct 2015, 16:00

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