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Create report based on Agents involved

Last post by crythias « 20 Jun 2015, 21:44
Replies: 4
by Cleverton » 18 Jun 2015, 18:35

4 Replies

11454 Views

Last post by crythias
20 Jun 2015, 21:44
CI Type => ‘Customer’ not Searchable

Last post by zbigniew « 19 Jun 2015, 19:57

by zbigniew » 19 Jun 2015, 19:57

0 Replies

14677 Views

Last post by zbigniew
19 Jun 2015, 19:57
CMDB how to update without duplicating entries?

Last post by zbigniew « 19 Jun 2015, 19:54

by zbigniew » 19 Jun 2015, 19:54

0 Replies

14416 Views

Last post by zbigniew
19 Jun 2015, 19:54
Can't create Ticket after Upgrade TO OTRS 4.0.08-02

Last post by PriteshP23 « 19 Jun 2015, 09:58
Replies: 11
by PriteshP23 » 03 Jun 2015, 16:40

11 Replies

10899 Views

Last post by PriteshP23
19 Jun 2015, 09:58
how to send rich text in web service

Last post by alandba « 19 Jun 2015, 08:52
Replies: 1
by wolf97084 » 17 Mar 2015, 20:31

1 Replies

5447 Views

Last post by alandba
19 Jun 2015, 08:52
How to create custom reports and ticket

Last post by RStraub « 19 Jun 2015, 08:41
Replies: 1
by 5378453 » 18 Jun 2015, 19:50

1 Replies

4552 Views

Last post by RStraub
19 Jun 2015, 08:41
Regular Expression in Select Ticket section

Last post by vishutux « 19 Jun 2015, 06:14

by vishutux » 19 Jun 2015, 06:14

0 Replies

13799 Views

Last post by vishutux
19 Jun 2015, 06:14
QueueSort parameter doesnt work

Last post by blastik « 18 Jun 2015, 16:26
Replies: 1
by blastik » 16 Jun 2015, 16:52

1 Replies

4957 Views

Last post by blastik
18 Jun 2015, 16:26
Language Translation Issue

Last post by Giulio Soleni « 18 Jun 2015, 15:36
Replies: 15
by Gunjan » 06 Jan 2014, 12:17

15 Replies

11548 Views

Last post by Giulio Soleni
18 Jun 2015, 15:36
LDAP Auth with mail instead of uid

Last post by rmaul « 18 Jun 2015, 14:30
Replies: 9
by rmaul » 16 Jun 2015, 14:49

9 Replies

6246 Views

Last post by rmaul
18 Jun 2015, 14:30
CKEditor is not defined

Last post by wojtasu « 18 Jun 2015, 10:06
Replies: 3
by wojtasu » 17 Jun 2015, 08:54

3 Replies

5028 Views

Last post by wojtasu
18 Jun 2015, 10:06
Email notification to all agents.

Last post by pmn « 18 Jun 2015, 08:46

by pmn » 18 Jun 2015, 08:46

0 Replies

13035 Views

Last post by pmn
18 Jun 2015, 08:46
How to hide customer tickets from an agent

Last post by rosante « 17 Jun 2015, 19:50

by rosante » 17 Jun 2015, 19:50

0 Replies

14869 Views

Last post by rosante
17 Jun 2015, 19:50
Filter issue "Subject wise filter"

Last post by crythias « 17 Jun 2015, 16:34
Replies: 1
by akash » 17 Jun 2015, 08:50

1 Replies

3373 Views

Last post by crythias
17 Jun 2015, 16:34
Closed tickets stay locked

Last post by aph « 17 Jun 2015, 15:37
Replies: 10
by aph » 05 May 2015, 14:56

10 Replies

7495 Views

Last post by aph
17 Jun 2015, 15:37
(Solved) PostMaster Filter

Last post by akash « 17 Jun 2015, 12:06
Replies: 4
by otresi » 08 Jun 2015, 09:29

4 Replies

4500 Views

Last post by akash
17 Jun 2015, 12:06
Articles per agent report or graph with widget on dashboard

Last post by eliasp « 16 Jun 2015, 17:29
Replies: 12
by xax0 » 21 Jan 2014, 19:22

12 Replies

9006 Views

Last post by eliasp
16 Jun 2015, 17:29
ExternalTicketNumberRecognition - RegEx - different format of number

Last post by crythias « 16 Jun 2015, 14:44
Replies: 1
by KepTom » 16 Jun 2015, 13:00

1 Replies

3027 Views

Last post by crythias
16 Jun 2015, 14:44
[SOLVED] ACL - OTRS::ITSM - TUTORIAL

Last post by diemx « 16 Jun 2015, 14:41
Replies: 2
by diemx » 15 Jun 2015, 20:41

2 Replies

4090 Views

Last post by diemx
16 Jun 2015, 14:41
AD and customer in database ?

Last post by crythias « 16 Jun 2015, 14:34
Replies: 1
by vincent13 » 16 Jun 2015, 11:21

1 Replies

3256 Views

Last post by crythias
16 Jun 2015, 14:34
admin notification

Last post by kiroxan « 16 Jun 2015, 12:38

by kiroxan » 16 Jun 2015, 12:38

0 Replies

13516 Views

Last post by kiroxan
16 Jun 2015, 12:38
ACLto to limit Service by Priority Not Working

Last post by vishutux « 16 Jun 2015, 10:06
Replies: 2
by vishutux » 14 Jun 2015, 08:36

2 Replies

3235 Views

Last post by vishutux
16 Jun 2015, 10:06
Admin and Staticstic tab not visible in index.pl

Last post by pmn « 16 Jun 2015, 06:00
Replies: 9
by pmn » 15 Jun 2015, 07:14

9 Replies

5406 Views

Last post by pmn
16 Jun 2015, 06:00
Merge Ticket as a note

Last post by ovron « 15 Jun 2015, 09:42
Replies: 13
by ovron » 05 May 2015, 08:16

13 Replies

8908 Views

Last post by ovron
15 Jun 2015, 09:42
process ticket landing problem.

Last post by RStraub « 15 Jun 2015, 09:16
Replies: 11
by milovikasse » 28 May 2015, 05:54

11 Replies

5737 Views

Last post by RStraub
15 Jun 2015, 09:16
Email Auto Response for SLA or Calendar

Last post by crythias « 14 Jun 2015, 20:46
Replies: 1
by caesar305 » 14 Jun 2015, 08:55

1 Replies

2513 Views

Last post by crythias
14 Jun 2015, 20:46
Toolbar search extension (more filters)

Last post by crythias « 12 Jun 2015, 14:36
Replies: 7
by sdraganov » 10 Jun 2015, 07:56

7 Replies

5460 Views

Last post by crythias
12 Jun 2015, 14:36
6-10 hours added in Ticket Escalation time automaticallt

Last post by crythias « 12 Jun 2015, 14:33
Replies: 1
by mirzaaaamir » 12 Jun 2015, 07:46

1 Replies

2183 Views

Last post by crythias
12 Jun 2015, 14:33
Table 'otrs.users' doesn't exist

Last post by jojo « 12 Jun 2015, 13:36
Replies: 9
by pmn » 10 Jun 2015, 06:23

9 Replies

10975 Views

Last post by jojo
12 Jun 2015, 13:36
Version Upgrade

Last post by lakshman « 12 Jun 2015, 12:31

by lakshman » 12 Jun 2015, 12:31

0 Replies

9325 Views

Last post by lakshman
12 Jun 2015, 12:31
Could not set SLA for ticket with ID '132' in ActivityDialog

Last post by tanzhiyong « 12 Jun 2015, 05:23
Replies: 20
by tanzhiyong » 29 May 2015, 05:10

20 Replies

9510 Views

Last post by tanzhiyong
12 Jun 2015, 05:23
Agent notification modifications

Last post by crythias « 11 Jun 2015, 22:05
Replies: 13
by Linwood » 09 Jun 2015, 22:38

13 Replies

9914 Views

Last post by crythias
11 Jun 2015, 22:05
Dynamic Field GA 3.2.11

Last post by WCPIT « 11 Jun 2015, 16:04

by WCPIT » 11 Jun 2015, 16:04

0 Replies

9249 Views

Last post by WCPIT
11 Jun 2015, 16:04
Agent view of company tickets

Last post by crythias « 11 Jun 2015, 15:35
Replies: 7
by oragain » 09 Jun 2015, 14:49

7 Replies

3908 Views

Last post by crythias
11 Jun 2015, 15:35
Linked tickets table

Last post by Atavius « 11 Jun 2015, 12:09
Replies: 1
by Atavius » 11 Jun 2015, 10:57

1 Replies

2549 Views

Last post by Atavius
11 Jun 2015, 12:09
[SOLVED] Add tag <OTRS_TICKET_SolutionInMin> in response template

Last post by adminrd « 11 Jun 2015, 11:06
Replies: 5
by adminrd » 04 Jun 2015, 11:46

5 Replies

4032 Views

Last post by adminrd
11 Jun 2015, 11:06
Is it possible to send agent notification with rich content?

Last post by crythias « 11 Jun 2015, 03:29
Replies: 2
by adamjwchen » 11 May 2015, 08:35

2 Replies

4272 Views

Last post by crythias
11 Jun 2015, 03:29
Ticket Article with embedded table?

Last post by baggar11 « 11 Jun 2015, 00:32

by baggar11 » 11 Jun 2015, 00:32

0 Replies

9464 Views

Last post by baggar11
11 Jun 2015, 00:32
[SOLVED]Default ticket state after lock

Last post by ThomasPL10 « 10 Jun 2015, 23:59
Replies: 2
by ThomasPL10 » 10 Jun 2015, 21:14

2 Replies

4584 Views

Last post by ThomasPL10
10 Jun 2015, 23:59
[SOLVED] GenericInterface::Invoker

Last post by skila « 10 Jun 2015, 20:59
Replies: 3
by ossys » 16 Dec 2014, 00:19

3 Replies

7765 Views

Last post by skila
10 Jun 2015, 20:59
Problems with installation

Last post by root « 10 Jun 2015, 18:26
Replies: 5
by brycereeves » 10 Jun 2015, 16:13

5 Replies

5192 Views

Last post by root
10 Jun 2015, 18:26
AgentFAQExplorer > Change links for faq-article

Last post by rayv21 « 10 Jun 2015, 16:20

by rayv21 » 10 Jun 2015, 16:20

0 Replies

8183 Views

Last post by rayv21
10 Jun 2015, 16:20
Add fields to the default ticket template

Last post by Varsas « 10 Jun 2015, 15:36
Replies: 2
by Varsas » 10 Jun 2015, 12:54

2 Replies

3967 Views

Last post by Varsas
10 Jun 2015, 15:36
[SOLVED] Print ticket with pictures

Last post by zip « 10 Jun 2015, 13:43
Replies: 3
by zip » 23 Feb 2015, 13:50

3 Replies

5047 Views

Last post by zip
10 Jun 2015, 13:43
search colums on config items

Last post by schism « 10 Jun 2015, 12:20
Replies: 20
by dcorbera » 21 Oct 2013, 18:01

20 Replies

13050 Views

Last post by schism
10 Jun 2015, 12:20
REST

Last post by RichardS « 10 Jun 2015, 09:04

by RichardS » 10 Jun 2015, 09:04

0 Replies

8095 Views

Last post by RichardS
10 Jun 2015, 09:04
Question using Ticket Acl

Last post by adminrd « 09 Jun 2015, 17:51
Replies: 4
by adminrd » 09 Jun 2015, 17:15

4 Replies

2319 Views

Last post by adminrd
09 Jun 2015, 17:51
OTRS Data Schema

Last post by crythias « 09 Jun 2015, 17:29
Replies: 1
by allo9615 » 09 Jun 2015, 15:29

1 Replies

1447 Views

Last post by crythias
09 Jun 2015, 17:29
Set size of text fields

Last post by RStraub « 09 Jun 2015, 15:49
Replies: 5
by aph » 03 Jun 2015, 09:28

5 Replies

3922 Views

Last post by RStraub
09 Jun 2015, 15:49
OTRS Data Schema

Last post by RStraub « 09 Jun 2015, 15:36
Replies: 1
by allo9615 » 09 Jun 2015, 15:26

1 Replies

1320 Views

Last post by RStraub
09 Jun 2015, 15:36

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