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Report on time spent by each agent

Last post by crythias « 08 Mar 2014, 17:56
Replies: 2
by nid15 » 07 Mar 2014, 23:47

2 Replies

1009 Views

Last post by crythias
08 Mar 2014, 17:56
Upgrade 3.28->3.35 Perl errors

Last post by AdilsonTI « 07 Mar 2014, 21:00
Replies: 2
by jkalemis » 05 Mar 2014, 23:52

2 Replies

1478 Views

Last post by AdilsonTI
07 Mar 2014, 21:00
Invalid link in ticket

Last post by schulmann « 07 Mar 2014, 20:56
Replies: 3
by schulmann » 06 Mar 2014, 23:30

3 Replies

1164 Views

Last post by schulmann
07 Mar 2014, 20:56
eventbased notfication to role members

Last post by mcguppy « 07 Mar 2014, 16:14
Replies: 2
by mcguppy » 05 Mar 2014, 08:02

2 Replies

820 Views

Last post by mcguppy
07 Mar 2014, 16:14
Update of Sytem Red Hat

Last post by Giulio Soleni « 07 Mar 2014, 16:12
Replies: 3
by Gunjan » 06 Mar 2014, 08:10

3 Replies

2021 Views

Last post by Giulio Soleni
07 Mar 2014, 16:12
Set permission by user or company in FAQ

Last post by crythias « 07 Mar 2014, 15:18
Replies: 8
by hongphuc » 21 Feb 2014, 04:28

8 Replies

4000 Views

Last post by crythias
07 Mar 2014, 15:18
Problem with search in body field by Generic Agent

Last post by jalexisgg « 07 Mar 2014, 13:57

by jalexisgg » 07 Mar 2014, 13:57

0 Replies

285 Views

Last post by jalexisgg
07 Mar 2014, 13:57
Email subject difficulties (various)

Last post by icebrian « 06 Mar 2014, 21:12

by icebrian » 06 Mar 2014, 21:12

0 Replies

658 Views

Last post by icebrian
06 Mar 2014, 21:12
auto fetchmail problem

Last post by masih « 06 Mar 2014, 20:52

by masih » 06 Mar 2014, 20:52

0 Replies

1077 Views

Last post by masih
06 Mar 2014, 20:52
OTRS Scheduler

Last post by EXG133 « 06 Mar 2014, 18:22
Replies: 1
by memmy » 08 Feb 2014, 09:09

1 Replies

993 Views

Last post by EXG133
06 Mar 2014, 18:22
OTRS Windows will not install

Last post by roniish « 06 Mar 2014, 17:26
Replies: 1
by roniish » 06 Mar 2014, 17:09

1 Replies

355 Views

Last post by roniish
06 Mar 2014, 17:26
Response takes time after submitting a ticket

Last post by Gunjan « 06 Mar 2014, 14:57
Replies: 6
by Gunjan » 06 Mar 2014, 13:42

6 Replies

1197 Views

Last post by Gunjan
06 Mar 2014, 14:57
Appliance Backup

Last post by crythias « 06 Mar 2014, 14:51
Replies: 2
by RARE1 » 06 Mar 2014, 07:42

2 Replies

2211 Views

Last post by crythias
06 Mar 2014, 14:51
Recommended update procedure?

Last post by ArgH « 06 Mar 2014, 14:20

by ArgH » 06 Mar 2014, 14:20

0 Replies

543 Views

Last post by ArgH
06 Mar 2014, 14:20
New/Close Ticket - send mail to custom recipient

Last post by jojo « 06 Mar 2014, 10:46
Replies: 16
by maayanay » 04 Mar 2014, 12:07

16 Replies

4972 Views

Last post by jojo
06 Mar 2014, 10:46
Problems with Replies

Last post by blueharford « 05 Mar 2014, 19:41
Replies: 7
by blueharford » 05 Mar 2014, 18:10

7 Replies

1553 Views

Last post by blueharford
05 Mar 2014, 19:41
Various kind of errors on Apache error.log

Last post by dolfiz « 05 Mar 2014, 19:05
Replies: 7
by dolfiz » 04 Mar 2014, 20:18

7 Replies

5254 Views

Last post by dolfiz
05 Mar 2014, 19:05
3.3.5 Replies not in HTML

Last post by blueharford « 05 Mar 2014, 18:07

by blueharford » 05 Mar 2014, 18:07

0 Replies

374 Views

Last post by blueharford
05 Mar 2014, 18:07
Repyling to a ticket should send the reply also to agents

Last post by hostingnuggets « 05 Mar 2014, 17:40
Replies: 6
by hostingnuggets » 05 Mar 2014, 15:19

6 Replies

1529 Views

Last post by hostingnuggets
05 Mar 2014, 17:40
Allow a customer to view tickets of another customer

Last post by crythias « 05 Mar 2014, 16:37
Replies: 3
by Chakr » 04 Mar 2014, 17:53

3 Replies

1667 Views

Last post by crythias
05 Mar 2014, 16:37
Can't connect to smtp.mail.yahoo.com

Last post by crythias « 05 Mar 2014, 14:31
Replies: 2
by ankur » 05 Mar 2014, 10:00

2 Replies

674 Views

Last post by crythias
05 Mar 2014, 14:31
How to implement Shibboleth on OTRS?

Last post by crythias « 05 Mar 2014, 14:19
Replies: 1
by Moonlight » 05 Mar 2014, 13:23

1 Replies

842 Views

Last post by crythias
05 Mar 2014, 14:19
autoresponse to Client

Last post by 223roni256 « 05 Mar 2014, 09:34
Replies: 16
by 223roni256 » 26 Feb 2014, 13:47

16 Replies

5883 Views

Last post by 223roni256
05 Mar 2014, 09:34
Unlock closed tickets

Last post by crythias « 05 Mar 2014, 04:02
Replies: 1
by maayanay » 05 Mar 2014, 02:48

1 Replies

808 Views

Last post by crythias
05 Mar 2014, 04:02
Time before a reminder is sent? [SOLVED]

Last post by aamira « 05 Mar 2014, 03:58
Replies: 2
by aamira » 04 Mar 2014, 01:42

2 Replies

1392 Views

Last post by aamira
05 Mar 2014, 03:58
Add value to dynamic field via SOAP / PHP

Last post by reneeb « 05 Mar 2014, 02:01
Replies: 3
by StClaus » 26 Feb 2014, 13:16

3 Replies

1133 Views

Last post by reneeb
05 Mar 2014, 02:01
Customer Information Center Custom Field Display

Last post by tnieman « 04 Mar 2014, 23:18
Replies: 2
by tnieman » 28 Feb 2014, 00:27

2 Replies

2013 Views

Last post by tnieman
04 Mar 2014, 23:18
OTRS 3.3.x

Last post by crythias « 04 Mar 2014, 20:45
Replies: 7
by Naglix » 03 Mar 2014, 14:55

7 Replies

1491 Views

Last post by crythias
04 Mar 2014, 20:45
add services to users who belong to Active directory

Last post by genesis2005 « 04 Mar 2014, 19:27

by genesis2005 » 04 Mar 2014, 19:27

0 Replies

678 Views

Last post by genesis2005
04 Mar 2014, 19:27
Proper Variable Passing

Last post by crythias « 04 Mar 2014, 15:14
Replies: 1
by Tobosaku » 04 Mar 2014, 11:43

1 Replies

567 Views

Last post by crythias
04 Mar 2014, 15:14
Owner and Lock - differences?

Last post by maayanay « 04 Mar 2014, 12:44
Replies: 3
by maayanay » 28 Feb 2014, 11:36

3 Replies

1915 Views

Last post by maayanay
04 Mar 2014, 12:44
How to do it

Last post by crythias « 04 Mar 2014, 02:41
Replies: 7
by maayanay » 01 Mar 2014, 13:31

7 Replies

3457 Views

Last post by crythias
04 Mar 2014, 02:41
Email Problem

Last post by 223roni256 « 03 Mar 2014, 23:29
Replies: 4
by 223roni256 » 28 Feb 2014, 12:02

4 Replies

2119 Views

Last post by 223roni256
03 Mar 2014, 23:29
apache2-perl-startup.pl not running

Last post by jojo « 03 Mar 2014, 18:53
Replies: 3
by Gunjan » 03 Mar 2014, 11:50

3 Replies

2230 Views

Last post by jojo
03 Mar 2014, 18:53
Ticket States

Last post by tpriede « 03 Mar 2014, 18:29
Replies: 5
by tpriede » 03 Mar 2014, 17:45

5 Replies

1338 Views

Last post by tpriede
03 Mar 2014, 18:29
Error message from cron when ever emails are picked up

Last post by ZimboKraut « 03 Mar 2014, 15:57
Replies: 10
by ZimboKraut » 28 Feb 2014, 11:46

10 Replies

3109 Views

Last post by ZimboKraut
03 Mar 2014, 15:57
Install ActivePerl32bit on Windows 2008 Server 64bit

Last post by Garik « 03 Mar 2014, 15:38
Replies: 5
by Garik » 28 Feb 2014, 10:23

5 Replies

1692 Views

Last post by Garik
03 Mar 2014, 15:38
some little problems

Last post by crythias « 03 Mar 2014, 15:30
Replies: 1
by benligil » 03 Mar 2014, 15:26

1 Replies

420 Views

Last post by crythias
03 Mar 2014, 15:30
How to Change color of Priorities

Last post by reneeb « 03 Mar 2014, 10:13
Replies: 5
by Gunjan » 28 Feb 2014, 14:04

5 Replies

1570 Views

Last post by reneeb
03 Mar 2014, 10:13
Agent FAQ Explorer

Last post by jojo « 03 Mar 2014, 09:54
Replies: 2
by hongphuc » 26 Feb 2014, 05:26

2 Replies

1467 Views

Last post by jojo
03 Mar 2014, 09:54
Reminder of pending tickets

Last post by crythias « 03 Mar 2014, 06:38
Replies: 5
by aamira » 03 Mar 2014, 00:44

5 Replies

1859 Views

Last post by crythias
03 Mar 2014, 06:38
OTRS automatic add client's

Last post by crythias « 02 Mar 2014, 14:56
Replies: 1
by 223roni256 » 02 Mar 2014, 11:40

1 Replies

735 Views

Last post by crythias
02 Mar 2014, 14:56
Sending Emails to an Address which ends up in another Queue

Last post by jojo « 02 Mar 2014, 11:54
Replies: 1
by branleb » 02 Mar 2014, 05:35

1 Replies

534 Views

Last post by jojo
02 Mar 2014, 11:54
Postmaster Filter

Last post by dolfiz « 28 Feb 2014, 20:25
Replies: 12
by dolfiz » 28 Feb 2014, 17:23

12 Replies

5112 Views

Last post by dolfiz
28 Feb 2014, 20:25
OTRS migration 3.0.11 to latest on Ubuntu 10

Last post by crythias « 28 Feb 2014, 18:43
Replies: 3
by Bravo » 28 Feb 2014, 18:09

3 Replies

703 Views

Last post by crythias
28 Feb 2014, 18:43
Unable to receive feedback survey form using OTRS

Last post by crythias « 28 Feb 2014, 16:13
Replies: 3
by Bravo » 28 Feb 2014, 15:41

3 Replies

780 Views

Last post by crythias
28 Feb 2014, 16:13
Import Company and Clients

Last post by crythias « 28 Feb 2014, 16:07
Replies: 2
by 223roni256 » 28 Feb 2014, 14:30

2 Replies

773 Views

Last post by crythias
28 Feb 2014, 16:07
FAQ Module - Search problem

Last post by jojo « 28 Feb 2014, 15:16
Replies: 1
by keitarobr » 28 Feb 2014, 14:37

1 Replies

1174 Views

Last post by jojo
28 Feb 2014, 15:16
Ticket state not changing

Last post by maayanay « 28 Feb 2014, 14:47
Replies: 6
by maayanay » 28 Feb 2014, 11:14

6 Replies

1868 Views

Last post by maayanay
28 Feb 2014, 14:47
[SOLVED] Upgrade 3.2.15 to 3.3.5 failed

Last post by srenon « 28 Feb 2014, 13:14
Replies: 6
by srenon » 25 Feb 2014, 15:08

6 Replies

2491 Views

Last post by srenon
28 Feb 2014, 13:14

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