I need the service of someone to help install, customize, and configure OTRS. I'll need customized add-ons like FAQ, Survey, Dynamic form fields, etc. I also want integration with Active Directory, Call center integration (maybe via asterisk or something), etc.
This project may run into a few weeks so urgent response is needed, plus proof of competency, where available.
Thanks.
In need of OTRS customisation specialist
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Important:
Please do not think of this page, or use it, as a place to do battle. Place your job offerings or offers for work here in a very sterile manner, otherwise your post will be kicked by a moderator. It is important to respect that there are enough skilled professionals to go around as well a customers looking for skilled developers. Everything here is about Znuny LTS, Znuny, OTRS Community Edition and services around this. Keep other services and products out of it, they will be removed without any kind of warning.
1) Corporations or Companies
1.1) Please requests a redirect link to your official jobs website from an owner or moderator.
1.1.1) There is no application ore qualification. The offering must be serious and real and with a real name.
1.2.) Remove outdated topics! If it's not done by you, we will.
2) Individual Offerings
2.1) Please just create a topic describing the skills you want to provide
3) Readers
3.1) If you are seeking a job, please contact only the organization referenced to in the job offering for more details. PMs to moderators or forum owners will not result in a response.
3.1.1) In case of an error in the offering, then please do contact the moderators to correct this.
3.2) In the case of individual offerings, please do not correspond in the post, but per PM. (Privacy First )
4) Have FUN and SUCCESS!
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Re: In need of OTRS customisation specialist
contact enjoy@otrs.com
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Re: In need of OTRS customisation specialist
Prod: Ubuntu Server 16.04 / Zammad 1.2
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Re: In need of OTRS customisation specialist
Hi @mikeeduard
I'm from Nigeria and i consult for a few medium to large companies out here in Lagos. I developed and implemented a helpdesk for a client six years ago called SERVEX and now they need an upgrade. So in my research i came across OTRS and i like its features.
What i need is varied but the following captures most of it:
-Installation on a server on-site
-Integration to Active Directory.
-Dynamic form fields for different queues. For example, while trying to send a new ticket, if a customer selects a category called "Human Resources" the form fields to be filled should be different from that of "Quality Control" or "Information Technology".
-A better, cleaner and good looking skin for customer portal and agent portal.
-A customised survey Customer/Staff Satisfaction Survey Tool that can be sent to customers and staff for their input.
i. Give access to only identified respondents per Department per their respective surveys;
ii. Collate responses with the capability of ensuring that the identity of the respondent is unknown to the data miner
iii. Ability to generate the following reports:
a. Sum and percentage of respondents per question per department;
b. Sum and percentage of respondents per department;
c. Sum and percentage of respondents per rating option (i.e. Very Satisfied, Satisfied etc.);
d. Sum of customers surveyed;
e. Sum and percentage of actual respondents compared to the expected respondents; and
f. Sum and percentage of respondents per rating option per measure category (i.e. Timeliness, Support and Work Quality);
- An interface for future integration with a call center (maybe Asterisk)
Most of these can be done remotely that is paying you for your services while you send me the software updates and instructions for me to implement locally. Alternatively, if you need to send a professional to Nigeria the client will also defray the cost of travel and accommodation.
What i need is the cost breakdown for achieving the above. The client needs to see it asap.
Thanks
Steve Adams
+234 8023785902
+234 8031119143
steve.adams@techcentrix-ng.com
I'm from Nigeria and i consult for a few medium to large companies out here in Lagos. I developed and implemented a helpdesk for a client six years ago called SERVEX and now they need an upgrade. So in my research i came across OTRS and i like its features.
What i need is varied but the following captures most of it:
-Installation on a server on-site
-Integration to Active Directory.
-Dynamic form fields for different queues. For example, while trying to send a new ticket, if a customer selects a category called "Human Resources" the form fields to be filled should be different from that of "Quality Control" or "Information Technology".
-A better, cleaner and good looking skin for customer portal and agent portal.
-A customised survey Customer/Staff Satisfaction Survey Tool that can be sent to customers and staff for their input.
i. Give access to only identified respondents per Department per their respective surveys;
ii. Collate responses with the capability of ensuring that the identity of the respondent is unknown to the data miner
iii. Ability to generate the following reports:
a. Sum and percentage of respondents per question per department;
b. Sum and percentage of respondents per department;
c. Sum and percentage of respondents per rating option (i.e. Very Satisfied, Satisfied etc.);
d. Sum of customers surveyed;
e. Sum and percentage of actual respondents compared to the expected respondents; and
f. Sum and percentage of respondents per rating option per measure category (i.e. Timeliness, Support and Work Quality);
- An interface for future integration with a call center (maybe Asterisk)
Most of these can be done remotely that is paying you for your services while you send me the software updates and instructions for me to implement locally. Alternatively, if you need to send a professional to Nigeria the client will also defray the cost of travel and accommodation.
What i need is the cost breakdown for achieving the above. The client needs to see it asap.
Thanks
Steve Adams
+234 8023785902
+234 8031119143
steve.adams@techcentrix-ng.com