Hungary: looking for OTRS software developer

Looking to use your skills to make money or become a part of a team of experts servicing world-wide organizations using Znuny or the ((OTRS)) Community Edition in highly complex and challenging environments, then look here first. Your work in the community could be the key to your next career move.
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Please do not think of this page, or use it, as a place to do battle. Place your job offerings or offers for work here in a very sterile manner, otherwise your post will be kicked by a moderator. It is important to respect that there are enough skilled professionals to go around as well a customers looking for skilled developers. Everything here is about Znuny LTS, Znuny, OTRS Community Edition and services around this. Keep other services and products out of it, they will be removed without any kind of warning.

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lampyon
Znuny newbie
Posts: 1
Joined: 25 Feb 2013, 02:59
Znuny Version: OTRS3.2
Real Name: Steve Toth
Company: Lampyon Hungary Ltd.

Hungary: looking for OTRS software developer

Post by lampyon »

We are looking for an experienced OTRS software developer for a Hungary-based IT company. This is a great opportunity to fill a key position!

Details below:

TASKS:
- Development, installation, customisation and configuration of an OTRS-based help desk and ITSM solution.
- Creation of Configuration Management Database (using the TM Forum SID model as a basis).
- Coordination with an Asterisk based PBX system specialist to oversee integration of the PBX system with OTRS.
- Coordination with an OpenNMS specialist to oversee and participate in the integration with OTRS.
- Maintenance and updates of OTRS.

REQUIREMENTS:
- Candidate must be highly proficient in development, installation, configuration and maintenance of OTRS, including but not limited to:
* creation of customised Customer weblogin & Agent Log in
* creation and management of user groups and queues
* CMDB creation (using the TM Forum SID model as a basis to create the tables and relationships)
* familiarity with fault types
* fault clear codes
* resolution codes
* SLA timers
* reports
* escalation paths
* e-mail templates
* SMS gateway build
- Familiarity with MySQL 4.1+ or PostgreSQL 7.0+ or Oracle 10g+ or Microsoft SQL Server 2005+
- High command of English, both oral and written
- Good analytical and problem solving skills

Please post here for questions or contact via e-mail: job@lampyon.com
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