RS4OTRS Customer API and Admin User Log add-ons

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alexus
Znuny wizard
Posts: 380
Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

RS4OTRS Customer API and Admin User Log add-ons

Post by alexus »

Hello everyone! It’s been a week since we have launched our OTRS marketplace - RS4OTRS. To date, we have already registered 45 downloads of our free add-ons. We are thanking you all for your trust and interest!
We’re glad to inform you that another two new add-ons (one free and one available for commercial use) are now available via our marketplace and there even more coming out next week! Stay tuned!

Please find the descriptions for the 2 new add-ons below:

RS4OTRS Admin User Log

Description

Administrator actions audit for package changes, system configuration, and agents

Key features:

Audit for package installation actions
Audit for changing and creating agents
Audit for System Configuration change settings
Previous value saving
Search by value
Filters by Agent and Date
Export Search Results to CSV System Configuration

RS4OTRS Customer API

Description

Integrating your OTRS solution with CRM through web services

Key features:

Creating and changing a client account through the standard OTRS web service
Creating and changing a client company through the standard OTRS web service
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
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