RS4OTRS Ticket Life Cicle and Report Upload add-ons

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alexus
Znuny wizard
Posts: 380
Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

RS4OTRS Ticket Life Cicle and Report Upload add-ons

Post by alexus »

Hello everyone!

We’re glad to inform you that another two new add-ons (one free and one available for commercial use) are now available via our marketplace.

Please find the descriptions for the 2 new add-ons below:

RS4OTRS Ticket Life Cycle

Description

Accounting for the time spent by the ticket in all states and queues, as well as on all owners during its life cycle

Key features:

Key features
Recording the time, spent by the ticket in each queue, in each status, on each owner, in the database
Displaying the time, spent by the ticket in all states and queues, as well as on all owners, in the TicketZoom widget

RS4OTRS Report Upload

Description

Uploading custom reports through the agent interface.

Key features:

Uploading reports with the extension .pm to the directory: /opt/otrs/Kernel/System/Stats/Static
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

Radiant System OTRS Intergrator
RS4OTRS marketplace
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((OTRS)) Community Edition - what next?
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