Dear colleagues!
We are glad to present you our unique product — an agent’s mobile application for OTRS 6 Community Edition.
Radiant System has developed a free application for working with agents on mobile devices. An Android version is currently available.
The planned release date for the iOS app is June 2020.
The application provides full-fledged work with tickets in a modern interface with push notifications.
Like many other useful add-ons for OTRS 6 CE, Radiant System will support and actively develop the application, adding more functionality to it.
For the application to work, you need to install two free packages:
JSON API
Mobile
from our marketplace RS4OTRS.COM and enable the necessary notifications in the standard Admin / Ticket Notification Management section. It is also necessary to configure the web server.
All details are in the modules mentioned above.
RS4OTRS Mobile - Mobile app for OTRS 6 CE
Forum rules
Important:
Please do not think of this page, or use it, as a place to do battle. Place your job offerings or offers for work here in a very sterile manner, otherwise your post will be kicked by a moderator. It is important to respect that there are enough skilled professionals to go around as well a customers looking for skilled developers. Everything here is about Znuny LTS, Znuny, OTRS Community Edition and services around this. Keep other services and products out of it, they will be removed without any kind of warning.
1) Corporations or Companies
1.1) Please requests a redirect link to your official jobs website from an owner or moderator.
1.1.1) There is no application ore qualification. The offering must be serious and real and with a real name.
1.2.) Remove outdated topics! If it's not done by you, we will.
2) Individual Offerings
2.1) Please just create a topic describing the skills you want to provide
3) Readers
3.1) If you are seeking a job, please contact only the organization referenced to in the job offering for more details. PMs to moderators or forum owners will not result in a response.
3.1.1) In case of an error in the offering, then please do contact the moderators to correct this.
3.2) In the case of individual offerings, please do not correspond in the post, but per PM. (Privacy First )
4) Have FUN and SUCCESS!
Important:
Please do not think of this page, or use it, as a place to do battle. Place your job offerings or offers for work here in a very sterile manner, otherwise your post will be kicked by a moderator. It is important to respect that there are enough skilled professionals to go around as well a customers looking for skilled developers. Everything here is about Znuny LTS, Znuny, OTRS Community Edition and services around this. Keep other services and products out of it, they will be removed without any kind of warning.
1) Corporations or Companies
1.1) Please requests a redirect link to your official jobs website from an owner or moderator.
1.1.1) There is no application ore qualification. The offering must be serious and real and with a real name.
1.2.) Remove outdated topics! If it's not done by you, we will.
2) Individual Offerings
2.1) Please just create a topic describing the skills you want to provide
3) Readers
3.1) If you are seeking a job, please contact only the organization referenced to in the job offering for more details. PMs to moderators or forum owners will not result in a response.
3.1.1) In case of an error in the offering, then please do contact the moderators to correct this.
3.2) In the case of individual offerings, please do not correspond in the post, but per PM. (Privacy First )
4) Have FUN and SUCCESS!
RS4OTRS Mobile - Mobile app for OTRS 6 CE
Last edited by krymove on 31 Mar 2020, 09:57, edited 1 time in total.
Evgeniy Krymov
Production: OTRS ITSM 6.0.22 on CentOS 7 x64 Linux with MySQL
Radiant System OTRS Intergrator
RS4OTRS marketplace
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-
- Znuny superhero
- Posts: 889
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: RS4OTRS Mobile
Looks greate, good job
Best regards
Emin
Best regards
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
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- Znuny wizard
- Posts: 380
- Joined: 20 Sep 2010, 16:54
- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
- Company: Radiant System Group s.r.o
- Location: Prague
- Contact:
Re: RS4OTRS Mobile
Thank you, Emin. Our next step is iOS app
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
-
- Znuny superhero
- Posts: 889
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: RS4OTRS Mobile
That's great.
I guess I can then remove the app from my ToDo list if you create a good one =)
I guess I can then remove the app from my ToDo list if you create a good one =)
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
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- Znuny superhero
- Posts: 629
- Joined: 24 Feb 2012, 03:58
- Znuny Version: LTS and Features
- Real Name: Mo Azfar
- Location: Kuala Lumpur, MY
- Contact:
Re: RS4OTRS Mobile
Regarding th API JSON addon, not actually a bug. just a reminder.
if you are using Ticket Number Generator - Auto Increment,
do avoid set the system id that start with 0.
Because it will generate a ticket number start with 0*******. and will break the JSON decode response format.
JSON not valid due ticket number start with 0
if you are using Ticket Number Generator - Auto Increment,
do avoid set the system id that start with 0.
Because it will generate a ticket number start with 0*******. and will break the JSON decode response format.
JSON not valid due ticket number start with 0
Code: Select all
{
"NeedTokenUpdate": 1,
"Response": "OK",
"Tickets": [{
---------SKIP---------------------
"LockID": 1,
"TicketNumber": 0600045,
"ArchiveFlag": "n",
"SolutionTime": 174982,
"CreateTimeUnix": 1585325878,
"Lock": "unlock",
"SLAID": 1,
"WatcherCount": 0,
"CustomerUserID": "redranger"
}]
}
My Github
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
-
- Znuny newbie
- Posts: 2
- Joined: 26 Aug 2020, 08:55
- Znuny Version: otrs-3.0.11-03
- Real Name: Rajeev kumar
Re: RS4OTRS Mobile - Mobile app for OTRS 6 CE
Hey man! It nice
Re: RS4OTRS Mobile - Mobile app for OTRS 6 CE
The iOS mobile app is ready.
Search the App Store for the name "OTRS 6 CE Mobile Agent".
Search the App Store for the name "OTRS 6 CE Mobile Agent".
Evgeniy Krymov
Production: OTRS ITSM 6.0.22 on CentOS 7 x64 Linux with MySQL
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
Get OTRS Professional Services - Consulting, Implementation, Training, Development, Support!
Production: OTRS ITSM 6.0.22 on CentOS 7 x64 Linux with MySQL
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
Get OTRS Professional Services - Consulting, Implementation, Training, Development, Support!
-
- Znuny newbie
- Posts: 1
- Joined: 09 Jul 2021, 11:09
- Znuny Version: 6.0.30
- Real Name: Farhad Miraliyev
- Company: ATMU
Re: RS4OTRS Mobile - Mobile app for OTRS 6 CE
Thanks for this opportunity. I have trouble with installing JSON API to CentOS 7. Could you share step by step instruction regarding this? thanks in advancekrymove wrote: ↑24 Mar 2020, 16:49 Dear colleagues!
We are glad to present you our unique product — an agent’s mobile application for OTRS 6 Community Edition.
Radiant System has developed a free application for working with agents on mobile devices. An Android version is currently available.
The planned release date for the iOS app is June 2020.
The application provides full-fledged work with tickets in a modern interface with push notifications.
Like many other useful add-ons for OTRS 6 CE, Radiant System will support and actively develop the application, adding more functionality to it.
For the application to work, you need to install two free packages:
JSON API
Mobile
from our marketplace RS4OTRS.COM and enable the necessary notifications in the standard Admin / Ticket Notification Management section. It is also necessary to configure the web server.
All details are in the modules mentioned above.
-
- Znuny newbie
- Posts: 17
- Joined: 27 Sep 2021, 12:41
- Znuny Version: 6.0
- Real Name: Zoltan Erszenyi
Re: RS4OTRS Mobile - Mobile app for OTRS 6 CE
Hello,
Does it work on Znuny 6.2.2? If not, what alternative exists for Znuny 6.2.2?
Thanks,
Zoltan
Does it work on Znuny 6.2.2? If not, what alternative exists for Znuny 6.2.2?
Thanks,
Zoltan