RS4OTRS Mobile - Mobile app for OTRS 6 CE

Looking to use your skills to make money or become a part of a team of experts servicing world-wide organizations using Znuny or the ((OTRS)) Community Edition in highly complex and challenging environments, then look here first. Your work in the community could be the key to your next career move.
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Important:
Please do not think of this page, or use it, as a place to do battle. Place your job offerings or offers for work here in a very sterile manner, otherwise your post will be kicked by a moderator. It is important to respect that there are enough skilled professionals to go around as well a customers looking for skilled developers. Everything here is about Znuny LTS, Znuny, OTRS Community Edition and services around this. Keep other services and products out of it, they will be removed without any kind of warning.

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1.1) Please requests a redirect link to your official jobs website from an owner or moderator.
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2.1) Please just create a topic describing the skills you want to provide
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4) Have FUN and SUCCESS!
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krymove
Znuny newbie
Posts: 4
Joined: 20 Feb 2020, 15:10
Znuny Version: OTRS 6 CE
Real Name: Alex S

RS4OTRS Mobile - Mobile app for OTRS 6 CE

Post by krymove »

Dear colleagues!

We are glad to present you our unique product — an agent’s mobile application for OTRS 6 Community Edition.

Radiant System has developed a free application for working with agents on mobile devices. An Android version is currently available.
The planned release date for the iOS app is June 2020.
The application provides full-fledged work with tickets in a modern interface with push notifications.
Like many other useful add-ons for OTRS 6 CE, Radiant System will support and actively develop the application, adding more functionality to it.

For the application to work, you need to install two free packages:
JSON API
Mobile
from our marketplace RS4OTRS.COM and enable the necessary notifications in the standard Admin / Ticket Notification Management section. It is also necessary to configure the web server.
All details are in the modules mentioned above.
Last edited by krymove on 31 Mar 2020, 09:57, edited 1 time in total.
Evgeniy Krymov

Production: OTRS ITSM 6.0.22 on CentOS 7 x64 Linux with MySQL
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
Get OTRS Professional Services - Consulting, Implementation, Training, Development, Support!
zzz
Znuny superhero
Posts: 888
Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: RS4OTRS Mobile

Post by zzz »

Looks greate, good job 👍

Best regards
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

Free and premium add-ons: German | English
alexus
Znuny wizard
Posts: 380
Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

Re: RS4OTRS Mobile

Post by alexus »

Thank you, Emin. Our next step is iOS app 8)
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
zzz
Znuny superhero
Posts: 888
Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: RS4OTRS Mobile

Post by zzz »

That's great.
I guess I can then remove the app from my ToDo list if you create a good one =)
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

Free and premium add-ons: German | English
skullz
Znuny superhero
Posts: 617
Joined: 24 Feb 2012, 03:58
Znuny Version: LTS and Features
Real Name: Mo Azfar
Location: Kuala Lumpur, MY
Contact:

Re: RS4OTRS Mobile

Post by skullz »

Regarding th API JSON addon, not actually a bug. just a reminder.

if you are using Ticket Number Generator - Auto Increment,
do avoid set the system id that start with 0.
Because it will generate a ticket number start with 0*******. and will break the JSON decode response format.

JSON not valid due ticket number start with 0

Code: Select all

{
	"NeedTokenUpdate": 1,
	"Response": "OK",
	"Tickets": [{
		---------SKIP---------------------
		"LockID": 1,
		"TicketNumber": 0600045,
		"ArchiveFlag": "n",
		"SolutionTime": 174982,
		"CreateTimeUnix": 1585325878,
		"Lock": "unlock",
		"SLAID": 1,
		"WatcherCount": 0,
		"CustomerUserID": "redranger"
	}]
}
kumarwaar
Znuny newbie
Posts: 2
Joined: 26 Aug 2020, 08:55
Znuny Version: otrs-3.0.11-03
Real Name: Rajeev kumar

Re: RS4OTRS Mobile - Mobile app for OTRS 6 CE

Post by kumarwaar »

Hey man! It nice
krymove
Znuny newbie
Posts: 4
Joined: 20 Feb 2020, 15:10
Znuny Version: OTRS 6 CE
Real Name: Alex S

Re: RS4OTRS Mobile - Mobile app for OTRS 6 CE

Post by krymove »

The iOS mobile app is ready.
Search the App Store for the name "OTRS 6 CE Mobile Agent".
Evgeniy Krymov

Production: OTRS ITSM 6.0.22 on CentOS 7 x64 Linux with MySQL
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
Get OTRS Professional Services - Consulting, Implementation, Training, Development, Support!
farmir
Znuny newbie
Posts: 1
Joined: 09 Jul 2021, 11:09
Znuny Version: 6.0.30
Real Name: Farhad Miraliyev
Company: ATMU

Re: RS4OTRS Mobile - Mobile app for OTRS 6 CE

Post by farmir »

krymove wrote: 24 Mar 2020, 16:49 Dear colleagues!

We are glad to present you our unique product — an agent’s mobile application for OTRS 6 Community Edition.

Radiant System has developed a free application for working with agents on mobile devices. An Android version is currently available.
The planned release date for the iOS app is June 2020.
The application provides full-fledged work with tickets in a modern interface with push notifications.
Like many other useful add-ons for OTRS 6 CE, Radiant System will support and actively develop the application, adding more functionality to it.

For the application to work, you need to install two free packages:
JSON API
Mobile
from our marketplace RS4OTRS.COM and enable the necessary notifications in the standard Admin / Ticket Notification Management section. It is also necessary to configure the web server.
All details are in the modules mentioned above.
Thanks for this opportunity. I have trouble with installing JSON API to CentOS 7. Could you share step by step instruction regarding this? thanks in advance
zerszenyi
Znuny newbie
Posts: 17
Joined: 27 Sep 2021, 12:41
Znuny Version: 6.0
Real Name: Zoltan Erszenyi

Re: RS4OTRS Mobile - Mobile app for OTRS 6 CE

Post by zerszenyi »

Hello,

Does it work on Znuny 6.2.2? If not, what alternative exists for Znuny 6.2.2?

Thanks,
Zoltan
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