find & extract values from ticket body into variables/dynamic fields

Looking to use your skills to make money or become a part of a team of experts servicing world-wide organizations using Znuny or the ((OTRS)) Community Edition in highly complex and challenging environments, then look here first. Your work in the community could be the key to your next career move.
Forum rules
Important:
Please do not think of this page, or use it, as a place to do battle. Place your job offerings or offers for work here in a very sterile manner, otherwise your post will be kicked by a moderator. It is important to respect that there are enough skilled professionals to go around as well a customers looking for skilled developers. Everything here is about Znuny LTS, Znuny, OTRS Community Edition and services around this. Keep other services and products out of it, they will be removed without any kind of warning.

1) Corporations or Companies
1.1) Please requests a redirect link to your official jobs website from an owner or moderator.
1.1.1) There is no application ore qualification. The offering must be serious and real and with a real name.
1.2.) Remove outdated topics! If it's not done by you, we will.
2) Individual Offerings
2.1) Please just create a topic describing the skills you want to provide
3) Readers
3.1) If you are seeking a job, please contact only the organization referenced to in the job offering for more details. PMs to moderators or forum owners will not result in a response.
3.1.1) In case of an error in the offering, then please do contact the moderators to correct this.
3.2) In the case of individual offerings, please do not correspond in the post, but per PM. (Privacy First :))
4) Have FUN and SUCCESS!
Post Reply
hkais
Znuny expert
Posts: 279
Joined: 16 Apr 2016, 08:55
Znuny Version: see in post
Real Name: Hans
Contact:

find & extract values from ticket body into variables/dynamic fields

Post by hkais »

we have implemented a possibility to extract values from a article/ticket body, subject or header into variables / dynamic fields.

e.g. you can extract:
- (amazon, ebay) order numbers
- external ticket numbers of your business partners
- reference Numbers for some processes in your business

you can add them easily into the overview of the ticket, so that your agents have quick access to it

You can use this feature in GenericAgents and in Process Transition Actions

Technically it is done via a complex support of RegEx searches


We are considering about to publish the code with a small symbolic usage fee. Let me know if you have interest by either messaging me via PN or by posting here your interest.
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
Post Reply