Atualização OTRS

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danielper110
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Posts: 2
Joined: 12 Aug 2022, 16:14
Znuny Version: 5.0
Real Name: Daniel Pereira
Company: CLK

Atualização OTRS

Post by danielper110 »

Estamos realizando a atualização do OTRS versão 5.0.42 para versão 6.0.46 seguindo o passo a passo do YOBIHAT
https://www.yobihat.com/update-otrs-fro ... n-centos7/


Após segui-lo na ultima etapa para atualizar todos os pacotes instalados:
comando:
su -c "bin/otrs.Console.pl Admin::Package::UpgradeAll" -s /bin/bash otrs



Segue o erro que ocorre:

# su -c "bin/otrs.Console.pl Admin::Package::UpgradeAll" -s /bin/bash otrs
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-18 Perl: 5.16.3 OS: linux Time: Thu Nov 3 15:10:18 2022

Message: Can't perform GET on https://ftp.otrs.org/pub/otrs/misc/pack ... sitory.xml: 500 Can't connect to ftp.otrs.org:443 (LWP::Protocol::https::Socket: getaddrinfo: Name or service not known)

Traceback (126813):
Module: Kernel::System::WebUserAgent::Request Line: 222
Module: Kernel::System::Package::_Download Line: 3583
Module: Kernel::System::Package::PackageOnlineRepositories Line: 1341
Module: Kernel::System::Package::_ConfiguredRepositoryDefinitionGet Line: 5339
Module: Kernel::System::Console::Command::Admin::Package::UpgradeAll::Run Line: 70
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37

Fetching on-line repositories...
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-18 Perl: 5.16.3 OS: linux Time: Thu Nov 3 15:10:18 2022

Message: Can't perform GET on http://ftp.otrs.org/pub/otrs/itsm/bundle5//otrs.xml: 500 Can't connect to ftp.otrs.org:80 (Name or service not known)

Traceback (126813):
Module: Kernel::System::WebUserAgent::Request Line: 222
Module: Kernel::System::Package::_Download Line: 3583
Module: Kernel::System::Package::PackageOnlineList Line: 1434
Module: Kernel::System::Console::Command::Admin::Package::UpgradeAll::Run Line: 109
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37

OTRS::ITSM 5 Bundle Master... Done
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-18 Perl: 5.16.3 OS: linux Time: Thu Nov 3 15:10:20 2022

Message: Can't perform GET on https://addons.complemento.net.br/AddOns/5.0//otrs.xml: 404 Not Found

Traceback (126813):
Module: Kernel::System::WebUserAgent::Request Line: 222
Module: Kernel::System::Package::_Download Line: 3583
Module: Kernel::System::Package::PackageOnlineList Line: 1434
Module: Kernel::System::Console::Command::Admin::Package::UpgradeAll::Run Line: 109
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37

:: AddOns - Complemento ::... Done

Upgrading installed packages...
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-18 Perl: 5.16.3 OS: linux Time: Thu Nov 3 15:10:20 2022

Message: Can't perform GET on https://ftp.otrs.org/pub/otrs/misc/pack ... sitory.xml: 500 Can't connect to ftp.otrs.org:443 (LWP::Protocol::https::Socket: getaddrinfo: Name or service not known)

Traceback (126813):
Module: Kernel::System::WebUserAgent::Request Line: 222
Module: Kernel::System::Package::_Download Line: 3583
Module: Kernel::System::Package::PackageOnlineRepositories Line: 1341
Module: Kernel::System::Package::_ConfiguredRepositoryDefinitionGet Line: 5339
Module: Kernel::System::Package::_PackageOnlineListGet Line: 5263
Module: Kernel::System::Package::PackageUpgradeAll Line: 3202
Module: (eval) Line: 140
Module: Kernel::System::Console::Command::Admin::Package::UpgradeAll::Run Line: 132
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37

ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-18 Perl: 5.16.3 OS: linux Time: Thu Nov 3 15:10:20 2022

Message: Can't perform GET on http://ftp.otrs.org/pub/otrs/itsm/bundle5//otrs.xml: 500 Can't connect to ftp.otrs.org:80 (Name or service not known)

Traceback (126813):
Module: Kernel::System::WebUserAgent::Request Line: 222
Module: Kernel::System::Package::_Download Line: 3583
Module: Kernel::System::Package::PackageOnlineList Line: 1434
Module: Kernel::System::Package::_PackageOnlineListGet Line: 5288
Module: Kernel::System::Package::PackageUpgradeAll Line: 3202
Module: (eval) Line: 140
Module: Kernel::System::Console::Command::Admin::Package::UpgradeAll::Run Line: 132
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37

ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-18 Perl: 5.16.3 OS: linux Time: Thu Nov 3 15:10:21 2022

Message: Can't perform GET on https://addons.complemento.net.br/AddOns/5.0//otrs.xml: 404 Not Found

Traceback (126813):
Module: Kernel::System::WebUserAgent::Request Line: 222
Module: Kernel::System::Package::_Download Line: 3583
Module: Kernel::System::Package::PackageOnlineList Line: 1434
Module: Kernel::System::Package::_PackageOnlineListGet Line: 5288
Module: Kernel::System::Package::PackageUpgradeAll Line: 3202
Module: (eval) Line: 140
Module: Kernel::System::Console::Command::Admin::Package::UpgradeAll::Run Line: 132
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37

The following packages could not be found in the on-line repositories...
CustomerUserImportExport
DynamicFieldRemoteDB
FAQ
GeneralCatalog
GeneralCustomerDashboard
ITSM
ITSMChangeManagement
ITSMConfigurationManagement
ITSMCore
ITSMIncidentProblemManagement
ITSMServiceLevelManagement
ImportExport
InBox CustomTheme
InBox ServiceChannels
InBox ShowHideField
InBox ZabbixAcknowledge
JQuery-UI-Full
PrevBody
QueueAndServices
ServiceImportExport
SlaStop
Survey

Fail.


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