OTRS::ITSM 1.0.2. (Whitehaven Beach) is released!

[Andre Bauer]

Dear Community Members,

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

We are proud to announce OTRS::ITSM 1.0.2 (Whitehaven Beach)
today. This is a patch level release of stable OTRS::ITSM 1.0.,
and contains some bug fixes. For a complete list see below.

The OTRS team recommends all OTRS::ITSM 1.0.x users to upgrade
to OTRS::ITSM 1.0.2.

OTRS::ITSM 1.0 is the first real-world ITIL compliant IT service
management solution on open-source basis, built on the solid
fundament of over 45,000 known OTRS installations and the related
active community.

OTRS::ITSM 1.0.2, its incident management, problem management and
configuration management modules and the integrated CMDB requires
the installation of the Open Ticket Request System OTRS version
2.2.2 and later. All functionalities known from OTRS continue to be
available and the functionalities representing ITIL processes can
be installed as packages.

The OTRS 2.2.2 release is published parallelly to OTRS::ITSM 1.0.2.

Changes:
========
* Bug #2121 - Data of ConfigItems are distroyed in some cases.
[ http://bugs.otrs.org/show_bug.cgi?id=2121 ]

* Bug #2090 - Wrong column types of in database table cip_allocate
crashes installation on MSSQL databases.
[ http://bugs.otrs.org/show_bug.cgi?id=2090 ]

* Bug #2068 - No CI-class definition present after installation.
[ http://bugs.otrs.org/show_bug.cgi?id=2068 ]

* Bug #2099 - Wrong translation for linked objects.
[ http://bugs.otrs.org/show_bug.cgi?id=2099 ]

* Bug #2126 - Wrong translation in some option fields.
[ http://bugs.otrs.org/show_bug.cgi?id=2126 ]

* Bug #2124 - "uninitialized value"-Bugs in following modules
o Kernel/Modules/AgentITSMConfigItemSearchResult.pm
o Kernel/Modules/AgentTicketZoom.pm
o Kernel/Output/HTML/LinkObject2LayoutITSMConfigItem.pm
[ http://bugs.otrs.org/show_bug.cgi?id=2124 ]
[ http://bugs.otrs.org/show_bug.cgi?id=2125 ]

Manuals:
========
Manuals are available in english and german language describing
the new added features of OTRS::ITSM 1.0.2. The basic manuals are
available in:

HTML format:

http://doc.otrs.org/itsm/1.0/en/html/ [English]
http://doc.otrs.org/itsm/1.0/de/html/ [German]

PDF format:

http://ftp.otrs.org/pub/otrs/doc/doc-it ... sm_book.pd
f [English]

http://ftp.otrs.org/pub/otrs/doc/doc-it ... sm_book.pd
f [German]

Configuration Management database (CMDB) class diagram:
=======================================================
Real Open Source claims to a comprehensive transparency. To
provide you with this transparency we publish the underlying
cmdb's class diagram which is the functional basis for cmdb's
data model.

http://www.otrs.com/otrs-web/download/O ... iagramm.pd
f

Download:
=========

o http://otrs.org/download/

or:

o ftp://ftp.otrs.org/pub/otrs/itsm (Germany/Hamburg)

(a full list of all download mirrors (ftp/http/rsync)
is available at http://otrs.org/download/)


MD5 message digest (128-bit) checksums:
=======================================
2d941bffd88e902733168ea14dbb3765
ftp://ftp.otrs.org/pub/otrs/itsm/packag ... -1.0.2.opm
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ftp://ftp.otrs.org/pub/otrs/itsm/packag ... -1.0.2.opm
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ftp://ftp.otrs.org/pub/otrs/itsm/packag ... -1.0.2.opm
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ftp://ftp.otrs.org/pub/otrs/itsm/packag ... -1.0.2.opm
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ftp://ftp.otrs.org/pub/otrs/itsm/packag ... -1.0.2.opm
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ftp://ftp.otrs.org/pub/otrs/itsm/packag ... -1.0.2.opm
1b4c2898cba235db97ed5b9c5f0226cc
ftp://ftp.otrs.org/pub/otrs/itsm/packag ... -1.0.2.opm

Installation:
=============
A short installation guide is provided with the following file:
ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL.ITSM


Bug Reporting:
==============
Although OTRS::ITSM 1.0.2 has been tested before, we appreciate
your contributions and bug reports. You, the OTRS Community, has
always been an invaluable source of helpful suggestions, fair
comments and well skilled testers to us.

Therefore a great "THX!" goes out to you!

o http://bugs.otrs.org/

((enjoy))

Hauke Jan Böttcher
Sales & Marketing Director