This patch translate status name ( open, closed successful, closed unsuccessful, pending auto close+ etc.) on customers language or default language.
This patch translates not only statusname (<OTRS_TICKET_State>) but also all parameters of the tickets (<OTRS_TICKET_*>).
Diff
Code: Select all
--- /opt/Paths/ORIGIN/NotificationEvent.pm 2010-02-06 09:42:17.000000000 +1000
+++ /opt/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm 2010-06-29 14:21:19.000000000 +1100
@@ -356,6 +356,16 @@
my %Article = $Self->{TicketObject}->ArticleLastCustomerArticle(
TicketID => $Param{TicketID},
);
+ use Kernel::Language;
+ if ( !$Self->{LanguageObject} ) {
+ $Self->{LanguageObject} = Kernel::Language->new(
+ MainObject => $Self->{MainObject},
+ ConfigObject => $Self->{ConfigObject},
+ LogObject => $Self->{LogObject},
+ EncodeObject => $Self->{MainObject}->{EncodeObject},
+ UserLanguage => $Recipient{Language},
+ );
+ }
# get notify texts
for (qw(Subject Body)) {
@@ -384,8 +394,9 @@
my %Ticket = $Self->{TicketObject}->TicketGet( TicketID => $Param{TicketID} );
for ( keys %Ticket ) {
next if !defined $Ticket{$_};
- $Notification{Body} =~ s/<OTRS_TICKET_$_>/$Ticket{$_}/gi;
- $Notification{Subject} =~ s/<OTRS_TICKET_$_>/$Ticket{$_}/gi;
+ my $xyzzy= $Self->{LanguageObject}->Get($Ticket{$_});
+ $Notification{Body} =~ s/<OTRS_TICKET_$_>/$xyzzy/gi;
+ $Notification{Subject} =~ s/<OTRS_TICKET_$_>/$xyzzy/gi;
}
# cleanup